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Install issues - Office 2010 Home/Student on XP - SP3 machine


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#1 Sobobapotomas

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Posted 28 October 2012 - 10:43 PM

I've run into an install problem with a newly purchased Office 2010 Home/Student download to an XP - SP3 machine. The install returns a error 1920 Service 'Office software protection platform failed to start. Verify that you have sufficient priviledges to start system services.' The instal was under normal mode...all attempts have been under normal mode.

So I've peruse the MS forums and have created a new Admin user account. I've looked for the referenced entry under services and not found it. I've utilized both an MS auto fix tool and the manual version twice....all after running a form recommended removal tool called offscrub10 for a clean install (all occasions)...and....I've gone into regedit (forum advice for Windows 7) and followed through (sim) instructions to create a Network Service with full control permissions....all to no avail. BC has helped me in the past. I'm hoping they can help me again by providing useful and helpful advice.

Thanks...as always....seems I'm becoming a regular....bleh.....

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#2 narenxp

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Posted 28 October 2012 - 10:57 PM

Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
Reset file permissions
Register system files


Checkmark Restart System When Finished option
click the Start button

System should restart after repair

Try to install now.

#3 Sobobapotomas

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Posted 29 October 2012 - 11:05 AM

Hello and thank you....person of indeterminate gender....you are genius......scuze me...while I kiss the sky.....

#4 narenxp

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Posted 29 October 2012 - 11:11 AM

You're welcome :thumbsup:




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