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Freezing and random restarts for months now cant figure it out! Can someone please help?


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#1 trypaw

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Posted 28 October 2012 - 08:04 PM

I have a HP pavilion a720n desktop. Runs very well for its age and has had no previous issues. Well for months now I have had random freezing that varies. It could have 2-3 times a day or not happen for a couple days or be gone for a week. I also have random restarts. I will be doing something on my computer such as web browsing or watching a video and all the sudden my computer reboots out of nowhere. It usually only does this a couple times a week. I've taken it to several places and they check my hardware check for viruses everything was fine last time they checked and it still hasn't gotten better. I also did a fresh install of XP about 3 months ago and it was fine for maybe.. 3 weeks? I am getting very annoyed with this and I cannot figure it out! If anyone can please help me it would be greatly appreciated! Thank-you!
***Also at any given time it says I have 220-440mb available physical memory out of my 1GB. I'm not sure what that means and the number changes a lot can this have anything to do with it? I don't even have a lot of programs on my computer so why is this number so low?

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#2 hamluis

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Posted 29 October 2012 - 09:10 AM

FWIW: IMO, the numbers/stats you mention re RAM...are not useful. What's more important is how the system functions.

Restarts can be caused by a number of things. I tend to think "overheating" and/or "PSU" first.

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 trypaw

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Posted 04 November 2012 - 07:03 PM

Thankyou for stopping by to help me :)
Ok, here are my Minitoolbox results





----------------------------
MiniToolBox by Farbar Version: 23-07-2012
Ran by Desiree (administrator) on 04-11-2012 at 18:03:01
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/03/2012 05:08:03 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/29/2012 07:02:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/29/2012 07:02:05 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/29/2012 07:02:04 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/28/2012 06:55:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\UNINSTALL.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/28/2012 06:55:38 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\MCAFEE SECURITY SCAN PLUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/28/2012 03:06:59 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\UNINSTALL.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/28/2012 03:06:59 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\MCAFEE SECURITY SCAN PLUS.LNK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (10/28/2012 10:17:12 AM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (10/28/2012 10:15:04 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 16.0.2.4680, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (11/04/2012 04:39:18 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:39:18 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:37:33 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:37:33 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:35:12 PM) (Source: 0) (User: )
Description: \Device\Harddisk1\D

Error: (11/04/2012 04:16:20 PM) (Source: System Error) (User: )
Description: Error code 1000007e, parameter1 c0000005, parameter2 ef32739d, parameter3 f0986c18, parameter4 f0986914.

Error: (11/04/2012 04:16:05 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:16:05 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:04:08 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/04/2012 04:04:08 PM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (11/03/2012 05:08:03 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB.BAK

Error: (10/29/2012 07:02:05 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB

Error: (10/29/2012 07:02:05 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB

Error: (10/29/2012 07:02:04 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\WINDOWS\SOFTWAREDISTRIBUTION\WUREDIR\9482F4B4-E343-43B6-B170-9A65BC822C77\WUREDIR.CAB.BAK

Error: (10/28/2012 06:55:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\UNINSTALL.LNK

Error: (10/28/2012 06:55:38 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\MCAFEE SECURITY SCAN PLUS.LNK

Error: (10/28/2012 03:06:59 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\UNINSTALL.LNK

Error: (10/28/2012 03:06:59 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\MCAFEE SECURITY SCAN PLUS\MCAFEE SECURITY SCAN PLUS.LNK

Error: (10/28/2012 10:17:12 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (10/28/2012 10:15:04 AM) (Source: Application Hang)(User: )
Description: firefox.exe16.0.2.4680hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
AiO_Scan_CDA (Version: 70.0.231.000)
AiOSoftwareNPI (Version: 70.0.231.000)
Amazon MP3 Downloader 1.0.15 (Version: 1.0.15)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2013 (Version: 13.0.2617)
AVG 2013 (Version: 13.0.2742)
AVG 2013 (Version: 2013.0.2742)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 70.0.170.000)
CCleaner (Version: 3.23)
Corel Painter Essentials 2 (Version: 4.0)
CPUID CPU-Z 1.61.3
CustomerResearchQFolder (Version: 1.00.0000)
Destinations (Version: 70.0.170.000)
DeviceManagementQFolder (Version: 1.00.0000)
eSupportQFolder (Version: 1.00.0000)
F300 (Version: 70.0.231.000)
F300_Help (Version: 70.0.231.000)
Fax_CDA (Version: 70.0.231.000)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
HP Customer Participation Program 7.0 (Version: 7.0)
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart Essential (Version: 1.9.1.3)
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant (Version: 100.000.001.000)
HP Product Detection (Version: 11.14.0001)
HP Product Detection (Version: 11.14.0004)
HP Solution Center 7.0 (Version: 7.0)
HP Update (Version: 5.003.001.001)
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 70.0.170.000)
InstantShareAlert (Version: 1.00.0000)
InstantShareDevicesMFC (Version: 70.0.170.000)
iTunes (Version: 10.6.0.40)
Java 7 Update 9 (Version: 7.0.90)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 22 (Version: 6.0.220)
JavaFX 2.1.0 (Version: 2.1.0)
LSI PCI Soft Modem (Version: 2.2.98)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
MarketResearch (Version: 70.0.170.000)
McAfee SiteAdvisor (Version: 3.5.229)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Mouse Suite
Mozilla Firefox 16.0.2 (x86 en-US) (Version: 16.0.2)
Mozilla Maintenance Service (Version: 16.0.2)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Keyboard Driver 1.0
NewCopy_CDA (Version: 70.0.231.000)
ProductContextNPI (Version: 70.0.231.000)
Readme (Version: 70.0.231.000)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
Realtek AC'97 Audio
RealUpgrade 1.1 (Version: 1.1.0)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Scan (Version: 7.0.0.0)
ScannerCopy (Version: 7.0.0.0)
SolutionCenter (Version: 70.0.170.000)
SpeedFan (remove only)
Spybot - Search & Destroy (Version: 1.6.2)
Status (Version: 70.0.170.000)
swMSM (Version: 12.0.0.1)
Tablet
The Sims Deluxe Edition
Toolbox (Version: 70.0.170.000)
TrayApp (Version: 70.0.170.000)
Unity Web Player (Version: )
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
VIA Rhine-Family Fast-Ethernet Adapter
VIA/S3G Display Driver
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 70.0.170.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Memory info: ===================================

Percentage of memory in use: 60%
Total physical RAM: 959.48 MB
Available physical RAM: 381.43 MB
Total Pagefile: 2413.95 MB
Available Pagefile: 1838.13 MB
Total Virtual: 2047.88 MB
Available Virtual: 1975.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:186.3 GB) (Free:145.8 GB) NTFS

========================= Users: ========================================

User accounts for \\DESIREE-8A96D9F

Administrator ASPNET Desiree
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

#4 trypaw

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Posted 04 November 2012 - 07:09 PM

Here is my speccy link.



http://speccy.piriform.com/results/aev6HOMn4i0EKyy7LyV77qw

#5 trypaw

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Posted 04 November 2012 - 07:57 PM

On that Speccy link it says at that time my MB was running at 60c well it is running at 44c-47c now not sure why it spiked up but its staying around the 40's now. In case you were going to look at that. My CPU temp is 35c I checked it using speed fan.

#6 hamluis

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Posted 04 November 2012 - 08:37 PM

Have you ever run the chkdsk /r command?

Received onscreen error messages about your hard drive?

It appears to me that the hard drive you have installed...was put tother in 2004. I would not be surprised if your hard drive is failing, but I don't see enough for me to make that a valid opinion.

Your Windows install is dated May 2012...did you use a hard drive diagnostic to check the status of the drive...before installing Windows?

http://knowledge.seagate.com/articles/en_US/FAQ/201271en , I suggest using the SeaTools For DOS utility to check your hard drive. It won't baffle with a lot of numbers/characters...and it's pretty reliable, IMO.

Louis

#7 trypaw

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Posted 04 November 2012 - 08:48 PM

I have run check disk in the past when it has offered for me to do so at start up. Hasn't happened a lot but I have done it once or twice.

I have never received any messages about my hard drive failing or any errors.

When my windows was re installed I had a computer shop do it for me. They had ran all the tests on my hardware and said they were error free. I also had all my hardware checked out about 2 months ago.

I have already run a hard drive checker last night. I believe it was titled, Ariolic Disk Scanner. But I will try your program you mentioned as well.
Any further advice? This problem has been such a huge mystery... hah I don't think I'll ever figure it out!

#8 hamluis

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Posted 05 November 2012 - 08:00 AM

<<Any further advice?>>

Forgot to add...run the long/extended test, rather than the short/quick test.

Not from me :), at this point, I'm as much in the dark as you are. My suggestion to run the HD diagnostic is just my basic way of trying to unravel system mysteries that don't point to anything particular.

FWIW: The automatic chkdsk that runs sometimes at boot...is an indication of a problem with file/file system. When that happens, it is my belief and standard practice to follow that up with running the chkdsk /r command, once the system boots into Windows. The chkdsk /r command is more comprehensive than the auto chkdsk at boot...and may correct problems which the auto chkdsk may not be capable of correcting.

If the hard drive diagnostic checks out OK...then my next suggestion would be to run the chkdsk /r command.

Start/Run...type chkdsk /r and hit Enter. Type Y in new screen and hit Enter. Reboot the system...the command will execure and upon completion, the system will boot into Windows.

Louis




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