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Constant crashing to blue screen


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#1 ChrismoJames

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Posted 28 October 2012 - 12:21 PM

My computer randomly crashes to blue screen. Most of the time it says "Memory_Management" but I've gotten some other messages which I cannot remember.
Sometimes upon boot it'll just crash and then start up normally but then crash on a random use of a program or it'll crash and it'll start looking like safemode. It use to be much worse, crashing on every program use or just when I start moving the mouse.


Refer to this topic I had in another forum to see what has been done up to this point.
http://www.bleepingcomputer.com/forums/topic472985.html/page__st__30__gopid__2880922#entry2880922

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#2 MDTechService

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Posted 28 October 2012 - 09:27 PM

Computer model details?

Are you able to boot into safe mode/safe mode with command prompt?
If I am helping you and I haven't replied to your thread in 3 days, please PM me or bump it

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#3 ChrismoJames

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Posted 29 October 2012 - 04:26 AM

Windows 7 Ultimate OS

Processor: Pentium® Dual-Core CPU E5700 @ 3.00GHz
4.00 GB RAM
64-bit operating system.

(Tell me if more is needed)



Yes I can boot into safe mode and safe mode with command prompt.

#4 AustrAlien

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Posted 29 October 2012 - 05:04 AM

Please post (copy/paste) all recent chkdsk logs.

A log of the disk check is recorded only if the scheduled re-start is used, and only for drives on the same HDD as the Operating System.
To open Event Viewer and view the log:
  • Go to Start > and type eventvwr and press the <ENTER> key.
    The Event Viewer window will open.
  • In the left pane, expand "Windows Logs" and then click on Application.
  • In the right pane, at the top, click on the column heading Source to sort the list alphabetically.
  • Look in the Source column for "Wininit", with an entry corresponding to the date and time of the disk check.
  • Click on that Wininit entry to select it.
  • On the top main menu, click Action > Copy > Copy Details as Text.
  • Paste the log text into your next reply.

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#5 ChrismoJames

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Posted 29 October 2012 - 05:18 AM

I am unable to acquire a log as everytime I open eventvwr a message appears saying "event log service is unavailable. Verify that the service is running."

#6 AustrAlien

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Posted 29 October 2012 - 05:22 AM

I was wondering if something like that might happen.

I would like to get a look at the crash dumps (minidumps). If you have any trouble with the following, then simply zip up the 10 most recent minidumps and attach the zip file to a reply.

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

This step can be done in Safe Mode with networking if necessary.
(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.
    This can ONLY be completed satisfactorily when running Windows normally: If you are limited to using Safe Mode/Safe Mode with networking, then do not bother with this.
==================
Only if you have trouble completing the above ....

Please zip up the minidumps and attach the resultant zip file to your next reply so I can have a closer look. There's a chance I might get some more useful info from them.
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the first minidump file to select it.
  • Hold down the <Shift> key, and click on the last minidump file to select all of the files.
  • Release the <Shift> key.
  • Now, right-click on any one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

Edited by AustrAlien, 29 October 2012 - 05:29 AM.

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#7 ChrismoJames

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Posted 29 October 2012 - 06:22 AM

My comp will not allow me to put the minidump files into a compressed folder. Everytime I try a message appears saying "File not found or no read permission"?

Here is the link for step 1: http://www.mediafire.com/?ymgxyyukstlan3b

Step 2: http://speccy.piriform.com/results/MelfOAkNFfolybaheqdAqgV




Step 3
--------------------------


MiniToolBox by Farbar Version: 23-07-2012
Ran by Patty (administrator) on 29-10-2012 at 06:19:38
Microsoft Windows 7 Ultimate (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

AMD Accelerated Video Transcoding (Version: 2.00.0002)
AMD APP SDK Runtime (Version: 10.0.938.2)
AMD AVIVO64 Codecs (Version: 11.7.0.11025)
AMD Catalyst Install Manager (Version: 8.0.881.0)
AMD Drag and Drop Transcoding (Version: 2.00.0000)
AMD Media Foundation Decoders (Version: 1.0.70727.2220)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ASPCA Reminder by We-Care.com v4.1.17.1 (Version: 4.1.17.1)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.22)
Bonjour (Version: 3.0.0.10)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center (Version: 2012.0806.1213.19931)
Catalyst Control Center Graphics Previews Common (Version: 2012.0806.1213.19931)
Catalyst Control Center InstallProxy (Version: 2012.0806.1213.19931)
Catalyst Control Center Localization All (Version: 2012.0806.1213.19931)
ccc-utility64 (Version: 2012.0806.1213.19931)
CCC Help Chinese Standard (Version: 2012.0806.1212.19931)
CCC Help Chinese Traditional (Version: 2012.0806.1212.19931)
CCC Help Czech (Version: 2012.0806.1212.19931)
CCC Help Danish (Version: 2012.0806.1212.19931)
CCC Help Dutch (Version: 2012.0806.1212.19931)
CCC Help English (Version: 2012.0806.1212.19931)
CCC Help Finnish (Version: 2012.0806.1212.19931)
CCC Help French (Version: 2012.0806.1212.19931)
CCC Help German (Version: 2012.0806.1212.19931)
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Free YouTube to MP3 Converter version 3.11.32.918 (Version: 3.11.32.918)
HydraVision (Version: 4.2.218.0)
iTunes (Version: 10.6.3.25)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Platform (Version: 1.34)
Speccy (Version: 1.18)
Spybot - Search & Destroy (Version: 1.6.2)
TeamSpeak 3 Client (Version: 3.0.6)
Tweaking.com - Windows Repair (All in One) (Version: 1.9.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
VIA Platform Device Manager (Version: 1.34)
YTD Toolbar v6.3 (Version: 6.3)

**** End of log ****

#8 AustrAlien

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Posted 29 October 2012 - 06:44 AM

Thanks. However, I note that the system has not been updated with Service Pack 1 for Windows 7. Is there a reason for not doing that?
It's possible that may have something to do with the current BSOD problem.
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#9 ChrismoJames

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Posted 29 October 2012 - 06:45 AM

I was never aware of such an update.

#10 AustrAlien

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Posted 29 October 2012 - 06:50 AM

Can you give it a try. Visit Windows Updates and see if you can get Service Pack 1 installed.

What is the situation with antivirus software currently. I don't see any running. Is that correct? Please let me know.

There is however, one avast! driver running! A remnant of a previous installation ???
aswKbd.SYS   Wed Mar 07 11:02:44 2012

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#11 ChrismoJames

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Posted 29 October 2012 - 06:54 AM

I previously did have Avast installed however I had to uninstall it to be able to fully scan my system as the shields status was unknown and I could not turn them off. I was then recommended in another form to download Microsoft Security Essentials, I did, then the next crash after I installed MSE the comp had to run Startup repair and removed MSE.

I will try updating Windows with Service Pack 1.

#12 ChrismoJames

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Posted 29 October 2012 - 06:57 AM

I went to Windows Update and searched for updates and it comes up that Windows could not search for new updates.

Error: Code 80080005

#13 AustrAlien

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Posted 29 October 2012 - 06:57 AM

That is what I gathered from reading your previous topic. In that case, please download and run the avast! Uninstall Utility, following the directions to run the tool in Safe Mode.
AustrAlien
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#14 AustrAlien

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Posted 29 October 2012 - 07:03 AM

I went to Windows Update and searched for updates and it comes up that Windows could not search for new updates.

Error: Code 80080005

That does not surprise me! You certainly have some troubles with that system.

I must be heading off to get some sleep shortly, but I will continue reviewing the info I have in the morning.

What are your views/thoughts/feelings re a fresh installation of Windows? I noticed that suggestion mentioned by Catbyte early in the other topic: I don't recall if you replied to it. Do you have installation disk(s)? Do you have any particular problem with going that route? It may be a lot quicker and provide a more satisfactory outcome in the long run.
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#15 ChrismoJames

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Posted 29 October 2012 - 07:09 AM

It all started so randomly too. XD

It would probably be much better to go that route. I however do not have the installation disk(s). Yeah, I would probably like that route better seeing as it would probably be a much faster way to fix things




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