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Microsoft Security Essentials won't update


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13 replies to this topic

#1 scottdfw99

scottdfw99

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  • Local time:11:07 AM

Posted 27 October 2012 - 06:54 PM

0x80240022 is the error message I'm getting when I try to update Microsoft Security Essentials. In addition, my Windows Update won't work correctly. There are updates available, but they won't install correctly. Please help! (Thank you!!)

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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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  • Gender:Not Telling
  • Location:Canada
  • Local time:12:07 PM

Posted 28 October 2012 - 06:53 AM

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 scottdfw99

scottdfw99
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  • 53 posts
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  •  
  • Local time:11:07 AM

Posted 28 October 2012 - 10:25 AM

DDS (Ver_2012-10-19.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Steve at 9:59:40 on 2012-10-28
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2442 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Enabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\windows\system32\msiexec.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\SearchIndexer.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\windows\system32\svchost.exe -k HPService
C:\Windows\system32\WUDFHost.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\system32\taskeng.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\servicing\TrustedInstaller.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uSearch Bar = Preserve
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uProxyOverride = <local>
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
Trusted Zone: bullhorn.com
Trusted Zone: bullhornstaffing.com
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{3632AA76-2E2A-41FE-93C8-2430198873D8} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{3632AA76-2E2A-41FE-93C8-2430198873D8}\372737273733 : DHCPNameServer = 192.168.0.1
TCP: Interfaces\{3632AA76-2E2A-41FE-93C8-2430198873D8}\4524A4 : DHCPNameServer = 24.219.235.2 24.219.192.2 66.199.112.2
TCP: Interfaces\{3632AA76-2E2A-41FE-93C8-2430198873D8}\C696E6B6379737 : DHCPNameServer = 209.18.47.61 209.18.47.62
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R0 MpFilter;Microsoft Malware Protection Driver;C:\windows\System32\drivers\MpFilter.sys [2012-8-30 228768]
R0 tos_sps64;TOSHIBA tos_sps64 Service;C:\windows\System32\drivers\tos_sps64.sys [2009-12-18 482384]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-7-27 63960]
R2 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2011-8-25 13672]
R2 NisDrv;Microsoft Network Inspection System;C:\windows\System32\drivers\NisDrvWFP.sys [2012-8-30 128456]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2009-12-18 56344]
R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2009-10-26 151936]
R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2009-10-30 244736]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2012-9-12 368896]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2009-12-18 35008]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2009-12-18 225280]
R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\windows\System32\drivers\rtl8192se.sys [2010-4-26 1103904]
S2 0216841345514062mcinstcleanup;McAfee Application Installer Cleanup (0216841345514062);C:\Users\Steve\AppData\Local\Temp\021684~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service --> C:\Users\Steve\AppData\Local\Temp\021684~1.EXE C:\PROGRA~2\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2009-12-18 215040]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2011-5-25 59392]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2010-7-27 1255736]
S4 cfWiMAXService;ConfigFree WiMAX Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-10-27 252784]
S4 ConfigFree Service;ConfigFree Service;C:\Program Files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-3-10 46448]
S4 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2009-12-18 13336]
S4 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2009-12-18 51512]
S4 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2009-11-11 317296]
S4 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-11-5 137560]
S4 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2009-11-10 824688]
S4 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2009-12-18 2314240]
.
=============== Created Last 30 ================
.
2012-10-27 23:08:23 -------- d-----w- C:\windows\softwaredistribution.bak1
2012-10-27 22:19:30 972192 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2012-10-27 22:19:30 972192 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{9B2BF701-B166-41EF-909E-E48BC07BABD4}\gapaengine.dll
2012-10-27 22:19:05 9291768 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{1454E8F9-7C42-483A-B2CC-141BC7EC12FB}\mpengine.dll
2012-10-27 22:16:22 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2012-10-27 22:16:20 -------- d-----w- C:\Program Files\Microsoft Security Client
2012-10-01 01:34:15 -------- d-----w- C:\poetic justice
.
==================== Find3M ====================
.
2012-09-24 20:32:24 477168 ----a-w- C:\windows\SysWow64\npdeployJava1.dll
2012-09-24 20:32:20 473072 ----a-w- C:\windows\SysWow64\deployJava1.dll
2012-08-31 03:03:48 228768 ----a-w- C:\windows\System32\drivers\MpFilter.sys
2012-08-31 03:03:48 128456 ----a-w- C:\windows\System32\drivers\NisDrvWFP.sys
.
============= FINISH: 10:00:10.66 ===============





.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-10-19.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 2/20/2010 6:40:53 PM
System Uptime: 10/28/2012 9:50:55 AM (1 hours ago)
.
Motherboard: TOSHIBA | | NTWAA
Processor: Intel® Core™ i5 CPU M 430 @ 2.27GHz | CPU | 2267/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 455 GiB total, 318.614 GiB free.
D: is CDROM ()
E: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP196: 9/21/2012 7:51:14 PM - Scheduled Checkpoint
RP197: 10/27/2012 6:46:58 PM - Installed Java™ 6 Update 37
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.4)
AIM 7
AIO_CDB_ProductContext
AIO_CDB_Software
AIO_Scan
AVS Update Manager 1.0
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.3
BufferChm
Compatibility Pack for the 2007 Office system
Copy
Debut Video Capture Software
Destinations
DeviceDiscovery
DocProc
Download Updater (AOL LLC)
DVD Shrink 3.2
Easy FLV Player 2.0
ESET Online Scanner v3
F300
F300_Help
F300Trb
Fax
GPBaseService2
HP Customer Participation Program 13.0
HP Imaging Device Functions 13.0
HP Photosmart Essential 3.5
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B
HP Smart Web Printing 4.60
HP Solution Center 13.0
HP Update
HPPhotoGadget
HPPhotoSmartDiscLabelContent1
HPPhotosmartEssential
HPProductAssistant
HPSSupply
ImgBurn
Intel® Control Center
Intel® Graphics Media Accelerator Driver
Intel® Management Engine Components
Intel® Rapid Storage Technology
iSEEK AnswerWorks English Runtime
Java Auto Updater
Java™ 6 Update 37
Junk Mail filter update
Label@Once 1.0
Malwarebytes Anti-Malware version 1.62.0.1300
MarketResearch
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2000 SR-1 Disc 2
Microsoft Office 2000 SR-1 Professional
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network64
NetZero Launcher
OCR Software by I.R.I.S. 13.0
PlayReady PC Runtime amd64
Realtek 8136 8168 8169 Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596880) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2596786) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2596917) 32-Bit Edition
Shop for HP Supplies
Skype Launcher
Skype Toolbars
Skype™ 4.2
SmartWebPrinting
SolutionCenter
Status
Synaptics Pointing Device Driver
Toolbox
TOSHIBA Application Installer
TOSHIBA Assist
TOSHIBA Bulletin Board
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA eco Utility
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Face Recognition
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA HDD/SSD Alert
TOSHIBA Media Controller
Toshiba Online Backup
TOSHIBA PC Health Monitor
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA ReelTime
TOSHIBA Service Station
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
ToshibaRegistration
TrayApp
TurboTax 2009
TurboTax 2009 WinPerFedFormset
TurboTax 2009 WinPerReleaseEngine
TurboTax 2009 WinPerTaxSupport
TurboTax 2009 wrapper
TurboTax 2009 wtniper
TurboTax 2010
TurboTax 2010 WinPerFedFormset
TurboTax 2010 WinPerReleaseEngine
TurboTax 2010 WinPerTaxSupport
TurboTax 2010 wrapper
TurboTax 2010 wtniper
TurboTax 2011
TurboTax 2011 wiliper
TurboTax 2011 WinPerFedFormset
TurboTax 2011 WinPerReleaseEngine
TurboTax 2011 WinPerTaxSupport
TurboTax 2011 wrapper
TurboTax 2011 wtniper
UnloadSupport
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Utility Common Driver
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebReg
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
WinRAR 4.01 (32-bit)
Yahoo! Detect
Yahoo! Messenger
Yahoo! Software Update
.
==== Event Viewer Messages From Past Week ========
.
10/28/2012 9:51:29 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd
10/28/2012 9:51:03 AM, Error: RTL8167 [5008] - Realtek PCIe FE Family Controller : Has encountered an invalid network address.
10/27/2012 8:37:05 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.712.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 8:37:05 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.712.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 8:12:46 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 8:12:46 AM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:53:33 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:53:33 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:45:57 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:45:57 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:21:28 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 6:21:28 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:48:17 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:48:17 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:19:30 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.139.745.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=260974&clcid=0x409&NRI=true&arch=x64&eng=0.0.0.0&sig=0.0.0.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 1.1.8904.0 Error code: 0x80070714 Error description: The specified image file did not contain a resource section.
10/27/2012 5:19:07 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=0.0.0.0&avdelta=0.0.0.0&asdelta=0.0.0.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiVirus Update Type: Full User: Steve-PC\Steve Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80070652 Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
10/27/2012 5:19:07 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=0.0.0.0&avdelta=0.0.0.0&asdelta=0.0.0.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiSpyware Update Type: Full User: Steve-PC\Steve Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80070652 Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
10/27/2012 5:19:07 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: Update Source: User Update Stage: Install Source Path: Signature Type: Update Type: User: Steve-PC\Steve Current Engine Version: Previous Engine Version: Error code: 0x80070652 Error description: Another installation is already in progress. Complete that installation before proceeding with this install.
10/27/2012 5:17:27 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:17:27 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:16:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/27/2012 5:16:53 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/26/2012 8:27:56 PM, Error: NetBT [4321] - The name "STEVE-PC :0" could not be registered on the interface with IP address 192.168.1.102. The computer with the IP address 192.168.1.100 did not allow the name to be claimed by this computer.
10/26/2012 8:26:37 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.8800.0&avdelta=1.137.1839.0&asdelta=1.137.1839.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8000ffff Error description: Catastrophic failure
10/26/2012 8:26:37 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.8800.0&avdelta=1.137.1839.0&asdelta=1.137.1839.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8000ffff Error description: Catastrophic failure
10/26/2012 8:26:37 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.8800.0&avdelta=1.137.1839.0&asdelta=1.137.1839.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8000ffff Error description: Catastrophic failure
10/26/2012 8:26:37 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Malware Protection Center Update Stage: Install Source Path: http://go.microsoft.com/fwlink/?LinkID=121721&clcid=0x409&arch=x64&eng=1.1.8800.0&avdelta=1.137.1839.0&asdelta=1.137.1839.0&prod=EDB4FA23-53B8-4AFA-8C5D-99752CCA7094 Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x8000ffff Error description: Catastrophic failure
10/26/2012 8:24:46 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/26/2012 8:24:46 PM, Error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.137.1839.0 Update Source: Microsoft Update Server Update Stage: Download Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.8800.0 Error code: 0x80240022 Error description: The program can't check for definition updates.
10/26/2012 8:14:30 PM, Error: Server [2505] - The server could not bind to the transport \Device\NetBT_Tcpip_{3632AA76-2E2A-41FE-93C8-2430198873D8} because another computer on the network has the same name. The server could not start.
10/26/2012 8:14:30 PM, Error: NetBT [4321] - The name "STEVE-PC :20" could not be registered on the interface with IP address 192.168.1.102. The computer with the IP address 192.168.1.100 did not allow the name to be claimed by this computer.
.
==== End Of File ===========================


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-10-28 10:08:36
-----------------------------
10:08:36.151 OS Version: Windows x64 6.1.7601 Service Pack 1
10:08:36.151 Number of processors: 4 586 0x2502
10:08:36.151 ComputerName: STEVE-PC UserName: Steve
10:08:37.524 Initialize success
10:09:36.097 AVAST engine defs: 12102800
10:10:29.667 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
10:10:29.667 Disk 0 Vendor: FUJITSU_ 0040 Size: 476940MB BusType: 3
10:10:29.698 Disk 0 MBR read successfully
10:10:29.698 Disk 0 MBR scan
10:10:29.698 Disk 0 Windows VISTA default MBR code
10:10:29.729 Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
10:10:29.761 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 465900 MB offset 3074048
10:10:29.807 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 9539 MB offset 957237248
10:10:29.885 Disk 0 scanning C:\windows\system32\drivers
10:10:42.443 Service scanning
10:11:23.472 Modules scanning
10:11:23.472 Disk 0 trace - called modules:
10:11:23.518 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
10:11:23.534 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8006991060]
10:11:23.534 3 CLASSPNP.SYS[fffff88001bca43f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004951050]
10:11:24.844 AVAST engine scan C:\windows
10:11:28.386 AVAST engine scan C:\windows\system32
10:15:34.757 AVAST engine scan C:\windows\system32\drivers
10:15:50.809 AVAST engine scan C:\Users\Steve
10:16:09.732 Disk 0 MBR has been saved successfully to "C:\Users\Steve\Desktop\MBR.dat"
10:16:09.748 The log file has been saved successfully to "C:\Users\Steve\Desktop\aswMBR.txt"

Attached Files

  • Attached File  MBR.zip   565bytes   0 downloads


#4 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:12:07 PM

Posted 28 October 2012 - 10:26 AM

Please run the following

Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 scottdfw99

scottdfw99
  • Topic Starter

  • Members
  • 53 posts
  • OFFLINE
  •  
  • Local time:11:07 AM

Posted 28 October 2012 - 05:19 PM

As requested, here is my ComboFix log:

ComboFix 12-10-26.05 - Steve 10/28/2012 17:03:26.2.4 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2656 [GMT -5:00]
Running from: c:\users\Steve\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {B140BF4E-23BB-4198-90AB-A51A4C60A69C}
SP: Microsoft Security Essentials *Disabled/Updated* {0A215EAA-0581-4E16-AA1B-9E6837E7EC21}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Steve\AppData\Local\Temp\{466ED572-9CC0-4790-983E-5E270C83CAA2}\fpb.tmp
.
.
((((((((((((((((((((((((( Files Created from 2012-09-28 to 2012-10-28 )))))))))))))))))))))))))))))))
.
.
2012-10-28 22:07 . 2012-10-28 22:07 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2012-10-28 22:07 . 2012-10-28 22:07 -------- d-----w- c:\users\Public\AppData\Local\temp
2012-10-28 22:07 . 2012-10-28 22:07 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-10-28 22:07 . 2012-10-28 22:07 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2012-10-27 23:48 . 2012-10-27 23:48 -------- d-----w- c:\program files (x86)\Common Files\Java
2012-10-27 23:08 . 2012-10-27 23:09 -------- d-----w- c:\windows\softwaredistribution.bak1
2012-10-27 22:19 . 2012-08-07 21:18 972192 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\NISBackup\gapaengine.dll
2012-10-27 22:19 . 2012-08-07 21:18 972192 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{9B2BF701-B166-41EF-909E-E48BC07BABD4}\gapaengine.dll
2012-10-27 22:19 . 2012-10-17 07:31 9291768 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{1454E8F9-7C42-483A-B2CC-141BC7EC12FB}\mpengine.dll
2012-10-27 22:16 . 2012-10-27 22:16 -------- d-----w- c:\program files (x86)\Microsoft Security Client
2012-10-27 22:16 . 2012-10-27 22:16 -------- d-----w- c:\program files\Microsoft Security Client
2012-10-01 01:34 . 2012-10-01 01:51 -------- d-----w- C:\poetic justice
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-09-24 20:32 . 2012-08-06 01:34 477168 ----a-w- c:\windows\SysWow64\npdeployJava1.dll
2012-09-24 20:32 . 2011-08-21 02:01 473072 ----a-w- c:\windows\SysWow64\deployJava1.dll
2012-08-31 03:03 . 2012-08-31 03:03 228768 ----a-w- c:\windows\system32\drivers\MpFilter.sys
2012-08-31 03:03 . 2012-08-31 03:03 128456 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-09-17 254896]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R0 Lbd;Lbd;c:\windows\system32\DRIVERS\Lbd.sys [x]
R2 0216841345514062mcinstcleanup;McAfee Application Installer Cleanup (0216841345514062);c:\users\Steve\AppData\Local\Temp\021684~1.EXE [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files (x86)\Lavasoft\Ad-Aware\KernExplorer64.sys [x]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [2012-08-31 128456]
R3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\NisSrv.exe [2012-09-13 368896]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2009-05-23 215040]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-07-27 1255736]
R4 cfWiMAXService;ConfigFree WiMAX Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFIWmxSvcs64.exe [2009-10-28 252784]
R4 ConfigFree Service;ConfigFree Service;c:\program files (x86)\TOSHIBA\ConfigFree\CFSvcs.exe [2009-03-11 46448]
R4 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2009-10-02 13336]
R4 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2009-10-06 51512]
R4 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe [2009-11-12 317296]
R4 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2009-11-05 137560]
R4 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [2009-11-10 824688]
R4 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2009-10-01 2314240]
S0 tos_sps64;TOSHIBA tos_sps64 Service;c:\windows\system32\DRIVERS\tos_sps64.sys [2009-07-24 482384]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-14 59904]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-07-27 63960]
S2 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2011-08-25 13672]
S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys [2009-06-20 14472]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [2009-09-17 56344]
S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys [2009-10-26 151936]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2009-10-30 244736]
S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys [2009-06-23 35008]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2009-09-23 225280]
S3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;c:\windows\system32\DRIVERS\rtl8192se.sys [2010-04-26 1103904]
.
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2012-09-13 1289704]
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = <local>
Trusted Zone: bullhorn.com
Trusted Zone: bullhornstaffing.com
Trusted Zone: intuit.com\ttlc
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_257_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_3_300_257_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_3_300_257.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\TOSHIBA\ConfigFree\NDSTray.exe
c:\program files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
c:\program files (x86)\TOSHIBA\ConfigFree\CFSwMgr.exe
.
**************************************************************************
.
Completion time: 2012-10-28 17:13:19 - machine was rebooted
ComboFix-quarantined-files.txt 2012-10-28 22:13
.
Pre-Run: 365,271,347,200 bytes free
Post-Run: 365,197,615,104 bytes free
.
- - End Of File - - FDD4A2D413BEB8F15722F4E2ECDC1308

#6 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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Posted 28 October 2012 - 05:24 PM

Please run the following:

Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 scottdfw99

scottdfw99
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Posted 28 October 2012 - 07:36 PM

Adwcleaner and malwarebytes are finished. Logs are below. I need to shut down the pc for 60 minutes or so. Will run (and post the log) ESET shortly. Thanks again for all your help!




# AdwCleaner v2.005 - Logfile created 10/28/2012 at 17:52:31
# Updated 14/10/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : Steve - STEVE-PC
# Boot Mode : Normal
# Running from : C:\Users\Steve\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\Common Files\Software Update Utility
Folder Deleted : C:\ProgramData\Ask
Folder Deleted : C:\ProgramData\Partner

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{6C259840-5BA8-46E6-8ED1-EF3BA47D8BA1}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\dnu.EXE
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdate
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUIBrowser.1
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController
Key Deleted : HKLM\SOFTWARE\Classes\dnUpdater.DownloadUpdController.1
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{92380354-381A-471F-BE2E-DD9ACD9777EA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7B089B94-D1DC-4C6B-87E1-8156E22C1D96}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{E15A9BFD-D16D-496D-8222-44CADF316E70}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SoftwareUpdUtility
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{660E6F4F-840D-436D-B668-433D9591BAC5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E7435878-65B9-44D1-A443-81754E5DFC90}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}
Key Deleted : HKLM\SOFTWARE\Software

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\Steve\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [2411 octets] - [28/10/2012 17:52:31]

########## EOF - C:\AdwCleaner[S1].txt - [2471 octets] ##########






Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.10.28.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steve :: STEVE-PC [administrator]

10/28/2012 5:57:02 PM
mbam-log-2012-10-28 (17-57-02).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 370746
Time elapsed: 1 hour(s), 3 minute(s), 46 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 scottdfw99

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Posted 28 October 2012 - 09:39 PM

ESET RESULTS:

C:\Users\Steve\Pictures\EXE files to keep\SetupImgBurn_2.5.6.0.exe Win32/Bundled.Toolbar.Ask application

#9 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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Posted 28 October 2012 - 09:42 PM

C:\Users\Steve\Pictures\EXE files to keep\SetupImgBurn_2.5.6.0.exe This installer file is bundled with adware, so if you don't need it, I'd delete it

please run the following:

  • Please download MiniToolBox and save it to your desktop and run it.

    Checkmark following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List installed programs.

Click Go and post the result (Result.txt) that pops up. A copy of result.txt will be saved in the same directory the tool is run.

NEXT


Please download Farbar Service Scanner to your desktop and run it.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

NEXT

Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#10 scottdfw99

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Posted 29 October 2012 - 08:35 PM

It seems to be running well! I was able to install the updates! Here are the logs you requested:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Steve (administrator) on 29-10-2012 at 20:32:58
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

127.0.0.1 localhost


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 6.2.1)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.257)
Adobe Reader X (10.1.4) (Version: 10.1.4)
AIM 7
AIO_CDB_ProductContext (Version: 130.0.365.000)
AIO_CDB_Software (Version: 130.0.365.000)
AIO_Scan (Version: 130.0.421.000)
AVS Update Manager 1.0
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.3
BufferChm (Version: 130.0.331.000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Copy (Version: 130.0.428.000)
Debut Video Capture Software
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
DocProc (Version: 13.0.0.0)
DVD Shrink 3.2
Easy FLV Player 2.0
ESET Online Scanner v3
F300 (Version: 130.0.365.000)
F300_Help (Version: 82.0.242.000)
F300Trb (Version: 82.0.242.000)
Fax (Version: 130.0.418.000)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Photosmart Officejet and Deskjet All-In-One Driver Software 13.0 Rel. B (Version: 13.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
ImgBurn (Version: 2.5.6.0)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1986)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
iSEEK AnswerWorks English Runtime (Version: 009.000.0002)
Java Auto Updater (Version: 2.0.7.2)
Java™ 6 Update 37 (Version: 6.0.370)
Junk Mail filter update (Version: 14.0.8089.726)
Label@Once 1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
MarketResearch (Version: 130.0.374.000)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2000 SR-1 Disc 2 (Version: 9.00.3821)
Microsoft Office 2000 SR-1 Professional (Version: 9.00.3821)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Network64 (Version: 130.0.572.000)
NetZero Launcher (Version: 2.01)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0005)
Realtek High Definition Audio Driver (Version: 6.0.1.5964)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30105)
Realtek WLAN Driver (Version: 2.00.0006)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Launcher (Version: 2.01)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 130.0.469.000)
Synaptics Pointing Device Driver (Version: 14.0.11.0)
Toolbox (Version: 130.0.648.000)
TOSHIBA Application Installer (Version: 9.0.1.0)
TOSHIBA Assist (Version: 3.00.10)
TOSHIBA Bulletin Board (Version: 1.5.05.64)
TOSHIBA ConfigFree (Version: 8.0.25)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.1.06-A)
TOSHIBA eco Utility (Version: 1.2.4.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Flash Cards Support Utility (Version: 1.63.0.4C)
TOSHIBA Hardware Setup (Version: 1.63.0.16C)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.4)
TOSHIBA Media Controller (Version: 1.0.65)
Toshiba Online Backup (Version: 1.2.0.38)
TOSHIBA PC Health Monitor (Version: 1.5.1.64)
TOSHIBA Quality Application (Version: 1.0.1)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.5.07.64)
TOSHIBA Service Station (Version: 2.1.40)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 1.63.0.7C)
TOSHIBA Value Added Package (Version: 1.2.32.64)
TOSHIBA Web Camera Application (Version: 1.1.1.7)
ToshibaRegistration (Version: 1.0.3)
TrayApp (Version: 130.0.422.000)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wtniper (Version: 009.000.0542)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.4227)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0483)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0214)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wtniper (Version: 010.000.0988)
TurboTax 2011
TurboTax 2011 wiliper (Version: 011.000.1639)
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
TurboTax 2011 wtniper (Version: 011.000.1376)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Utility Common Driver (Version: 1.0.50.27C)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebReg (Version: 130.0.132.017)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Yahoo! Detect
Yahoo! Messenger
Yahoo! Software Update

**** End of log ****


Farbar Service Scanner Version: 27-10-2012
Ran by Steve (administrator) on 29-10-2012 at 20:35:27
Running from "C:\Users\Steve\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

#11 CatByte

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Posted 30 October 2012 - 05:02 PM

We just have some housekeeping to do now,

Please do the following:

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click on "Do I have Java"
  • It will check your current version and then offer to update to the latest version
  • Watch for and make sure you untick the box next to whatever free program they prompt you to install during the installation, unless you want it.

Note: Check in Programs and Features (or Add/Remove Programs if you are an XP user) to make certain there are no old versions of Java still installed, if there are - remove them.


NEXT


You can delete the DDS, the Farbar tools and aswMBR logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Press the WinKey +R to open a run box
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


NEXT

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    PC Safety and Security--What Do I Need?.
  • Simple and easy ways to keep your computer safe and secure on the Internet

Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#12 scottdfw99

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Posted 31 October 2012 - 09:36 AM

I will do these things tonight. Thank you again for all your help!

#13 CatByte

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Posted 31 October 2012 - 04:34 PM

you are welcome

stay safe :hello:

~CB

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#14 CatByte

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Posted 31 October 2012 - 04:35 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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