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Mcafee uninstall help!


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#1 JRV7797

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Posted 27 October 2012 - 06:28 PM

First of all I should start with my system specs, Windows was rendered barely operable so I am using a Live OS to post,I use windows XP professional SP 3, AMD athlon Dual core processor each with about 2.55 MHZ, 2 GB of RAM, I don't believe a graphics card is important, and a 360GB SATA hard drive. I was running Mcafee with the compatible version of avast. So yesterday my subscription with McAfee expired so I decided to uninstall it, my computer seemed fine, but after a reboot I was not able to access the internet, I pinged my router and an external IP, both with replies and a 0% data loss. My computer froze multiple times all needing a reboot and with every reboot, it froze shortly after log on. I've tried system restore, and the restore attempt was unsuccessful. I've also tried booting in safe mode, but that froze shortly after login on the default admin account as well as a user account with both limited and admin privileges. I'm sure that Mcafee is the problem but I can't access the OS to uninstall it. Every attempt to access the internet from windows is denied, Mozilla reports that the connection was reset. I can use a Live OS to access the internet I'm sure I may be able to fix it from a Live OS but I'm not sure as to exactly how. I would prefer not to wipe my hard drive, and I would like to take all measures possible before wiping my drive, I will if it comes to that, I also have a second computer that is operating on a similar OS with the same anti virus, which I would like to uninstall before the same thing happens again. Any help would be greatly appreciated, this thing is really starting to make me mad.

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#2 narenxp

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Posted 27 October 2012 - 06:42 PM

Boot into safemode with networking.Can you access internet now?

Download Mcafee removal tool

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Uninstall it,reboot the PC into normal mode

Let me know how it goes.

#3 noknojon

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Posted 27 October 2012 - 08:14 PM

I've also tried booting in safe mode, but that froze shortly after login on

Hi -
As you attempt to get safe mode, try and select Last Known Good configuration instead.
Now - Reboot into safemode with networking. Tap F8 key as the computer boots to get safe mode and use Arrow keys up to select safemode with networking.
99% the same as above, but remove from Add / Remove programs first if you can -

To remove McAfee software completely from your PC, first use Window's built-in system to uninstall McAfee software.
Next, download the McAfee Removal Tool (MCPR.exe) from the McAfee site:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe Click Run > Run -

Once you uninstall it with the tool, just reboot the Computer and it should be into normal mode.

Thank You -

#4 JRV7797

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Posted 28 October 2012 - 07:15 AM

Okay, I may have fixed it, but I will find out tomorrow. What I did was I used the last known good configuration (courtesy of noknojon) and I used the McAfee software removal tool as well as safe mode with networking (courtesy of noknojon and narenxp) I went into safe mode and ran Hijack This, and I noticed some malicious BHOs as well as some DPFs, I promptly erased those, and I looked through the misc tools to see if anything could be of help, I'm pleased to say that it didn't freeze once :) after that I ran Avast, and out of every file I got 75 infected, most of which were because of errors of password protected folders and archives. And there was some of that "MyWebSearch" and "MySearchResults" and "FunWebProducts" which I've seen a lot of lately. (Does anyone else have problems with those?) But there were 3 files, labeled as a high severity, each file was implanted in each user account, 1 for each account. Thats probably why I couldn't use any other account. (If that was important and I forgot to mention it, I'm sorry) but I had Avast move it to the virus chest and I sent one of the programs over to Avast. And I gave them my E-mail in case they wanted to chat more. I hate computer troubles, I'm posting this at 5am after climbing a mountain today, so I'm about to pass out. I'll check back tomorrow to see if there are any new ideas.

#5 noknojon

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Posted 28 October 2012 - 04:18 PM

"MyWebSearch" and "MySearchResults" and "FunWebProducts" which I've seen a lot of lately. (Does anyone else have problems with those?)

Quick answer YES -These 3 items are a constant source of annoyance to many computer users and often are downloaded with other programs

Here are a few good tools to help remove or control these type of items - Use with your Antivirus scans also -

Download install and UPDATE these 2 Antimalware programs Malwarebytes Anti-Malware Free and SuperantiSpyware Free
Update and quick scan with then every few days to try and remove them - I just got hit with MyWebSearch and another minor infection while researching -

Download Adware Cleaner Vista and Win7 users Right click and Run as Admin XP users double click the icon to start it
Close all open programs as it will Reboot at the end of running, or manual reboot to finish the run
Click the Delete button, allow it to run, and post the log it creates.
AdWare Cleaner

Please download Junkware Removal Tool to your desktop
Junkware Removal Tool by thisisu
•You may need to shut down your protection software now to avoid potential conflicts.
•Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
•The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt into your next message.

Good Luck -

#6 JRV7797

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Posted 16 November 2012 - 04:04 PM

I kinda forgot about this topic because I fixed it. Thanks for all the help and if someone else is having a similar problem what I did was brought up msconfig and disabled everything having to do with McAfee, all the services and startup processes, after that I booted off my Windows installation disk used fixboot to write a new boot sector and ran chkdsk and told it to repair, I don't remember the exact command but I remember it wasn't that hard to figure out. After chkdsk fixed a few errors I booted up normally to start scanning for viruses with Avast by running full scans and boot time scans, I also used HJT to see if anything was wrong. I ran disk clean up and disk defragmenter. I'm still new so I don't know how to close this so.. if someone could tell me then I could close it.

Edited by JRV7797, 16 November 2012 - 04:05 PM.





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