Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Vista home slows down intermittently


  • Please log in to reply
7 replies to this topic

#1 marron2

marron2

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:08 PM

Posted 27 October 2012 - 06:17 AM

Hi To all,

Got a HP PAVILLION DV9000.
Vista home 32 with service pack two.

The last couple of weeks,all of a sudden,VISTA basicly grinds to a halt,over a period of about 20 minutes.
I run EZET (Purchased).Tried everything.Did a full virus scann,and also scan with registered MALWARE.Comes clean out.
What next.

Thank you

Edited by marron2, 27 October 2012 - 07:39 AM.


BC AdBot (Login to Remove)

 


#2 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:08 PM

Posted 27 October 2012 - 08:11 AM

Hello marron2,

Slowness can be related to software, hardware, temperature, or malware. So far you report that Eset and malware scans are negative. Let's take a look at some other possibilities.

1. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Let the computer run for 10-15 minutes before publishing a snapshot so we can see the internal temperatures before it slows.
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.

2. ) Please download MiniToolBox by farbar, save it to your Desktop, and run it.

Check the following checkboxes:
  • List content of Hosts
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Please click Go. Post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.


3. ) Enter Setup and test the hard drive:
  • Turn on or restart the computer.
  • Before Windows opens and while "Press <F10> to enter setup" is displayed in the lower-left corner of the screen, press F10.
  • Arrow over to the Diagnostics Menu, then test the hard drive.
  • Please report any errors.

Regards,
Brooks



 


#3 marron2

marron2
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:08 PM

Posted 28 October 2012 - 11:51 AM

Hi,First Results of Number 2.
MiniToolBox by Farbar Version: 23-07-2012
Ran by dutoit (administrator) on 28-10-2012 at 17:47:26
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================

127.0.0.1 localhost


========================= Event log errors: ===============================

Application errors:
==================
Error: (10/28/2012 03:00:22 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/28/2012 02:00:42 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/28/2012 00:03:23 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.19328, time stamp 0x50388dcf, faulting module IEUI.dll, version 8.0.6001.19328, time stamp 0x5038bab3, exception code 0xc0000005, fault offset 0x0000bd84,
process id 0x1618, application start time 0xiexplore.exe0.

Error: (10/27/2012 10:08:36 AM) (Source: MsiInstaller) (User: dutoit-PC)dutoit-PC
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/27/2012 02:00:51 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/26/2012 08:49:12 AM) (Source: MsiInstaller) (User: dutoit-PC)dutoit-PC
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/26/2012 02:01:47 AM) (Source: MsiInstaller) (User: NT AUTHORITY)NT AUTHORITY
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/25/2012 08:42:14 AM) (Source: EventSystem) (User: )
Description: d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (10/25/2012 08:34:58 AM) (Source: MsiInstaller) (User: dutoit-PC)dutoit-PC
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.

Error: (10/25/2012 08:29:17 AM) (Source: MsiInstaller) (User: dutoit-PC)dutoit-PC
Description: Product: Microsoft Visual C++ 2005 Redistributable -- Error 1714.The older version of Microsoft Visual C++ 2005 Redistributable cannot be removed. Contact your technical support group. System Error 1612.


System errors:
=============
Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: Backupexecnamingservice%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: Se59mdm%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: Avgmfx86%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: EntDrv51%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: F700ius%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: NtMtlFax%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: NkPtpEnumWT3%%3

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: Ntuneservice%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: LRMINIPORT%%126

Error: (10/28/2012 05:08:35 PM) (Source: Service Control Manager) (User: )
Description: Mcnasvc%%126


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 2.1.5)
7-Zip 9.20
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Adobe AIR (Version: 3.1.0.4880)
Adobe Download Assistant (Version: 1.0.6)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Apple Application Support (Version: 2.1.7)
Apple Software Update (Version: 2.1.3.127)
AuthenTec Fingerprint Sensor Minimum Install (Version: 7.7.0.62)
Bonjour (Version: 2.0.4.0)
Business-in-a-Box (Version: 5.0.4)
Canon MF Toolbox 4.9.1.1.mf10 (Version: 3.3.0)
Canon MF5800 Series
Capture One 6.4 (Version: 6.4.57301.136)
CargoWiz (Version: 10.01.02)
CD Recovery Toolbox Free 1.1
Celestia 1.6.0
Color Network ScanGear Ver.2.60 (Version: 2.60.0000)
Compatibility Pack for the 2007 Office system (Version: 12.0.6514.5001)
Corel Graphics - Windows Shell Extension (Version: 15.0.0.487)
Corel Graphics - Windows Shell Extension (Version: 15.0.487)
CorelDRAW Graphics Suite X5 - Capture (Version: 15.0)
CorelDRAW Graphics Suite X5 - Common (Version: 15.0)
CorelDRAW Graphics Suite X5 - Connect (Version: 15.0)
CorelDRAW Graphics Suite X5 - Custom Data (Version: 15.0)
CorelDRAW Graphics Suite X5 - Draw (Version: 15.0)
CorelDRAW Graphics Suite X5 - EN (Version: 15.0)
CorelDRAW Graphics Suite X5 - Extra Content
CorelDRAW Graphics Suite X5 - Extra Content (Version: 15.0)
CorelDRAW Graphics Suite X5 - Filters (Version: 15.0)
CorelDRAW Graphics Suite X5 - FontNav (Version: 15.0)
CorelDRAW Graphics Suite X5 - IPM (Version: 15.0)
CorelDRAW Graphics Suite X5 - PHOTO-PAINT (Version: 15.0)
CorelDRAW Graphics Suite X5 - Photozoom Plugin (Version: 15.0)
CorelDRAW Graphics Suite X5 - Premium Fonts (Version: 1.00.0000)
CorelDRAW Graphics Suite X5 - Redist (Version: 15.0)
CorelDRAW Graphics Suite X5 - Setup Files (Version: 15.0)
CorelDRAW Graphics Suite X5 - VBA (Version: 15.0)
CorelDRAW Graphics Suite X5 - VideoBrowser (Version: 15.0)
CorelDRAW Graphics Suite X5 - VSTA (Version: 15.0)
CorelDRAW Graphics Suite X5 - WT (Version: 15.0)
CorelDRAW Graphics Suite X5 (Version: 15.0)
CorelDRAW® Graphics Suite X5 (Version: 15.0.0.486)
eLink 2.0
EN (Version: 13.0)
ESET Online Scanner v3
ESET Smart Security (Version: 5.0.95.0)
ESU for Microsoft Vista (Version: 2.0.3.1)
ExifCleaner 1.6 (Version: 1.6)
File Uploader (Version: 1.2.5)
FontNav (Version: 5.0)
Ghostscript GPL 8.64 (Msi Setup) (Version: 8.64)
Google Earth (Version: 6.2.2.6613)
Google Update Helper (Version: 1.3.21.123)
HP Active Support Library (Version: 2.0.9.1)
HP Active Support Library 32 bit components (Version: 1.0.9)
HP Customer Experience Enhancements (Version: 5.1.0.2278)
HP Doc Viewer (Version: 1.01.0005)
HP Easy Setup - Frontend (Version: 5.1.0.2279)
HP Help and Support (Version: 2.0.10.0)
HP Integrated Module with Bluetooth wireless technology (Version: 6.0.1.3700)
HP Photo Creations (Version: 1.0.0.7702)
HP Photosmart Essential 2.0 (Version: 2.0)
HP Photosmart Essential2.5 (Version: 1.00.0000)
HP Quick Launch Buttons (Version: 6.50.14.1)
HP QuickPlay 3.2
HP Update (Version: 4.000.011.006)
HP User Guides 0056 (Version: 1.02.0000)
HP Wireless Assistant (Version: 3.00 F1)
HPAsset component for HP Active Support Library (Version: 3.0.1.0)
Image Rescue 4
Intel® Matrix Storage Manager
Japanese Fonts Support For Adobe Reader 8 (Version: 8.0)
Java Auto Updater (Version: 2.0.7.1)
Java™ 7 Update 4 (Version: 7.0.40)
JavaFX 2.1.0 (Version: 2.1.0)
LightScribe 1.4.136.1 (Version: 1.4.136.1)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
MFC80 (Version: 1.00.0000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio Tools for Applications 2.0 - ENU (Version: 9.0.30729)
Microsoft Works (Version: 08.05.0818)
Mobile Partner (Version: 11.300.05.04.145)
Motorola SM56 Speakerphone Modem (Version: 6.12.25.06)
MSCU for Microsoft Vista (Version: 1.0.1.1)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero OEM
NVIDIA Drivers (Version: 1.10)
OpenOffice.org 2.4 (Version: 2.4.9286)
PC Tools Registry Mechanic 11.0 (Version: 11.0)
Photomatix Pro version 3.1.3 (Version: 3.1.3)
Picture Control Utility (Version: 1.2.2)
PictureProject (Version: 1.0)
Pocket RAR documentation
Portrait Professional 9.0 Trial (Version: 9.0)
Presto! PageManager 7.15.35 (Version: 7.15.35)
PSSWCORE (Version: 2.00.5000)
PVSonyDll (Version: 1.00.0001)
QLBCASL (Version: 6.40.17.2)
QuickTime (Version: 7.72.80.56)
Realtek High Definition Audio Driver (Version: 6.0.1.5869)
Revo Uninstaller Pro 2.5.8 (Version: 2.5.8)
Roxio Activation Module (Version: 1.0)
Serif Poster Designer Pro for HP Trial (Version: 1.0.0.017)
Skype Click to Call (Version: 5.11.9874)
Skype™ 5.10 (Version: 5.10.116)
Speccy (Version: 1.18)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Synaptics Pointing Device Driver (Version: 15.3.29.0)
TankCalc 5.0
TankCalc 5.1
Uninstall Manager v4.30
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Manager (Version: 4.60)
VBA (Version: 6.2)
VeriSoft Access Manager (Version: 2.1.2.880.15)
Visual Basic for Applications ® Core - English (Version: 6.4.99.69)
Visual Basic for Applications ® Core (Version: 6.4.99.69)
Windows Driver Package - Leaf Imaging Ltd. Image (02/11/2010 ) (Version: 02/11/2010 )
Windows Live Messenger (Version: 8.1.0178.00)
Windows Resource Kit Tools - SubInAcl.exe (Version: 5.2.3790.1164)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 2045.68 MB
Available physical RAM: 1014.7 MB
Total Pagefile: 4330.35 MB
Available Pagefile: 3182.72 MB
Total Virtual: 2047.88 MB
Available Virtual: 1940.46 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:225.72 GB) (Free:96.19 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:232.88 GB) (Free:227.14 GB) NTFS
3 Drive e: (HP_RECOVERY) (Fixed) (Total:7.16 GB) (Free:2.18 GB) NTFS

========================= Users: ========================================

User accounts for \\DUTOIT-PC

Administrator dutoit Guest
test


**** End of log ****

#4 marron2

marron2
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:08 PM

Posted 28 October 2012 - 11:54 AM

Results of Number one.

http://speccy.piriform.com/results/f7CGouBVglzu4UCibWw2rmn

Ok,run also partly number three.

On main drive.

Status error 10009. Replace hard disk.

Thank you for helping out.Much appreciated.I,m not to IT literate.;-(

Edited by marron2, 28 October 2012 - 03:03 PM.


#5 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:08 PM

Posted 28 October 2012 - 04:00 PM

Hello marron2,

Status error 10009. Replace hard disk.


I think between the computer symptoms and this error message, we can say with a fair amount of certainty, that your hard drive is failing.

Make sure that you back-up any important data, ASAP. Hopefully, you either have or have made a set recovery DVDs necessary to re-install the operating system onto a new hard drive.

Regards,
Brooks



 


#6 marron2

marron2
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:08 PM

Posted 28 October 2012 - 04:10 PM

Hi,
One problem i do have,is that this laptop came with no disks.I made a recovery disk when i bought it,and for some reason,the laptop do not want to read it.
Why would it by times run normal,and then all of a sudden slows down,or like close to freeze.This started to happen about a month ago,when all of a sudden,it keep on asking for updates,and when you select the updates,it says that updating failed.
Thanxs so far for your help.Much appreciated.

#7 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:08 PM

Posted 28 October 2012 - 05:45 PM

Why would it by times run normal,and then all of a sudden slows down,or like close to freeze.

While hard drives can and do fail suddenly, it is not unusual for them to slowly deteriotate. Performance becomes erratic. Over time the problematic symptoms get worse. See More Symptoms of a Failing Hard Drive.


Having a look at the Speccy Snapshot of your system (C: ) hard drive, the Reallocated Sector Count is extremely high. My guess is this is why the hard drive failed the HP diagnostic test.

Hard Drives
Hitachi HTS542525K9SA00
Manufacturer: Hitachi
Product Family: Travelstar
S.M.A.R.T
05 Reallocated Sectors Count: 100 (100) Data 00000A0024 <===== 655396 (converted from hex)

I made a recovery disk when i bought it,and for some reason,the laptop do not want to read it.

Recovery media (DVDs) can be purchased from Hewlitt-Packard - see Looking for Recovery Discs?

Regards,
Brooks



 


#8 marron2

marron2
  • Topic Starter

  • Members
  • 134 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:08 PM

Posted 29 October 2012 - 02:25 AM

Thank you for all the info.Much appreciated.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users