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"Failed to connect to a windows service" and no network connection


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#1 blackredgold

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Posted 25 October 2012 - 08:27 PM

Hello,

I have the same problem as described here, http://www.bleepingcomputer.com/forums/topic453218.html
In the system tray the messge pops up:
"Failed to connect to a windows service

Windows could not connect to the System Event Notification Service service. This problem prevents standard users from logging on to the system. As an administrative user, you can review the system event log for details about why the service didn't respond."

This happens on a Vista laptop.
Also my AVG virus software gives the error “identity protection not active”. Somehow it cannot be activated though.
Out of nowhere the network connection stopped working yesterday. It does not work via the Ethernet cable either.
I am also unable to get internet connection via Safe Mode.
The ipad has the same problem. My Windows 7 machine is unaffected.
Do I have a virus?
Please find below the results of the toolbox scan.
I’d be grateful for any help.
Regards
Blackredgold
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


MiniToolBox by Farbar Version: 23-07-2012
Ran by Christiane (administrator) on 26-10-2012 at 02:06:52
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Could not flush the DNS Resolver Cache: Function failed during execution.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


74.208.10.249 gs.apple.com



127.0.0.1 localhost
127.0.0.1 fr.a2dfp.net
127.0.0.1 m.fr.a2dfp.net
127.0.0.1 ad.a8.net
127.0.0.1 asy.a8ww.net
127.0.0.1 abcstats.com
127.0.0.1 a.abv.bg
127.0.0.1 adserver.abv.bg
127.0.0.1 adv.abv.bg
127.0.0.1 bimg.abv.bg
127.0.0.1 ca.abv.bg
127.0.0.1 www2.a-counter.kiev.ua
127.0.0.1 track.acclaimnetwork.com
127.0.0.1 accuserveadsystem.com
127.0.0.1 www.accuserveadsystem.com
127.0.0.1 achmedia.com
127.0.0.1 aconti.net
127.0.0.1 secure.aconti.net
127.0.0.1 www.aconti.net 127.0.0.1 ads.active.com

There are 12466 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Initialization Function InitHelperDll in NSHHTTP.DLL failed to start with error code 10107


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Christiane-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1F-3C-2C-8D-2A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-1D-09-49-1D-8B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{407D6876-0E4E-4805-B23B-E3E14A5A02E9}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: NULL

Unable to initialize Windows Sockets interface, error code 10107.

Server: UnKnown
Address: NULL

Unable to initialize Windows Sockets interface, error code 10107.

Server: UnKnown
Address: NULL

Unable to initialize Windows Sockets interface, error code 10107.

Unable to initialize Windows Sockets interface, error code 10107.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader 9.5.2 (Version: 9.5.2)
Advanced Audio FX Engine
Advanced Video FX Engine
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.2221)
AVG 2012 (Version: 12.0.2441)
AVG 2012 (Version: 2012.0.2221)
BitTorrent
Bonjour (Version: 3.0.0.10)
Browser Address Error Redirector (Version: 1.00.0000)
Canon LBP5000
CCleaner (Version: 2.34)
Conexant HDA D330 MDC V.92 Modem
D3DX10 (Version: 15.4.2368.0902)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Version: 3.0.5744.02)
Dell Touchpad (Version: 7.1.102.7)
Dell Webcam Center
Dell Webcam Manager
Digital Line Detect (Version: 1.21)
Google Chrome (Version: 22.0.1229.94)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Google Updater (Version: 2.4.2432.1652)
Hell's Kitchen
iCloud (Version: 1.1.0.40)
Intel® Matrix Storage Manager
Intel® PROSet/Wireless Software (Version: 11.01.0000)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
Juniper Networks Host Checker (Version: 7.1.0.19243)
Juniper Networks, Inc. Setup Client (Version: 7.1.4.13103)
Junk Mail filter update (Version: 15.4.3502.0922)
Laptop Integrated Webcam Driver (1.03.02.0719)
Live! Cam Avatar Creator (Version: 4.6.0817.1)
Live! Cam Avatar v1.0 (Version: 1.0)
Malwarebytes' Anti-Malware
mCore (Version: 9.24.0000)
MediaDirect (Version: 3.5)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
MetaProducts StartUp Organizer
mHelp (Version: 9.24.0000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mMHouse (Version: 9.24.0000)
MobileMe Control Panel (Version: 3.1.8.0)
Modem Diagnostic Tool (Version: 1.0.20.0)
Mozilla Firefox 5.0.1 (x86 de) (Version: 5.0.1)
mPfMgr (Version: 9.24.0000)
MSVCRT (Version: 15.4.2862.0708)
mWMI (Version: 9.24.0000)
NetWaiting (Version: 2.5.44)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OutlookAddinSetup (Version: 1.0.0)
QuickSet (Version: 8.2.17)
QuickTime (Version: 7.71.80.42)
Registry Clean Expert
Roxio Creator Audio (Version: 3.7.0)
Roxio Creator Copy (Version: 3.7.0)
Roxio Creator Data (Version: 3.7.0)
Roxio Creator DE (Version: 10.1)
Roxio Creator DE (Version: 3.7.0)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Update Manager (Version: 6.0.0)
Segoe UI (Version: 15.4.2271.0615)
Skype Toolbars (Version: 5.2.4170)
Skype™ 5.10 (Version: 5.10.116)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Trojan Remover 6.8.2 (Version: 6.8.2)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
User's Guides
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 14.5 (Version: 14.5.9095)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 2037.31 MB
Available physical RAM: 1045.2 MB
Total Pagefile: 4313.88 MB
Available Pagefile: 3293.26 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.09 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:136.46 GB) (Free:49.57 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:10 GB) (Free:0.13 GB) NTFS
4 Drive f: () (Removable) (Total:0.49 GB) (Free:0.4 GB) FAT

========================= Users: ========================================

User accounts for \\CHRISTIANE-PC

Administrator Christiane Guest

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

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#2 narenxp

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Posted 25 October 2012 - 08:47 PM

Click on startmenu and type

cmd

Right click on it and select run as administrator and run this command

netsh winsock reset

Restart the PC and let me know if it restores the internet connection

#3 blackredgold

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Posted 26 October 2012 - 12:30 AM

Great, that solved it on the laptop. Do you possibly know a similar command for the i pad?

#4 blackredgold

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Posted 26 October 2012 - 04:07 PM

No need for the i pad solution any more as it works now.

Thanks to Forum Addict for the help.

#5 narenxp

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Posted 26 October 2012 - 06:02 PM

You're welcome :)




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