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spyware removed Consrv.dll and now computer wont reboot


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15 replies to this topic

#1 tonybolony

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Posted 25 October 2012 - 12:25 PM

Hello,
I have read this same problem on here and a few other sites. My wife's laptop doesn't have virus protection and a few weeks ago she got that google-redirect virus that affected Firefox. She got Superantispyware from her dad to remove the virus/malware and it quarantined the "consrv.dll" file. I'm not sure but I think she clicked to remove it as well. Now the machine will not reboot - it restarts in a continuous loop. When we attempt all of the options hitting F8, it still fails to start up. I am a big fan of using system restore but it indicates that there are no earlier restore points to go to. I am not as familiar with Windows 7 as I am with XP so I dont know why there would be a limited number of restore points (before the crash it showed only about 5 dates). Any help with this would be greatly greatly appreciated.
The computer is a Toshiba satellite laptop and I have read some other posts, have used the FRST64.exe and attached the log file.
Oh, I've also confirmed thru the command prompt that my files on the hard drive are still accessible - yes, I am old enough to remember those dos commands! SO if worse comes to worse, I will have to pull the info off thru an external HD but I'd rather not disassemble the laptop if possible. Again, thanks!
tony

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#2 tonybolony

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Posted 25 October 2012 - 12:27 PM

oops - didnt click the attach this file on last post...
:S

Attached Files

  • Attached File  FRST.txt   15.86KB   2 downloads


#3 gringo_pr

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Posted 25 October 2012 - 12:40 PM

Greetings And Welcome To The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

SubSystems: [Windows] ATTENTION! ====> ZeroAccess
C:\Windows\assembly\temp
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Gringo[/b]
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#4 tonybolony

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Posted 25 October 2012 - 01:02 PM

thanks for responding!
ok - I copied your script and saved it to fixlist.txt, started my machine and accessed the command prompt, found out which drive my usb was reading, ran FRST64 and clicked Fix once. I got an error message so followed your steps again (I think I double clicked the button - sensitive pad) and here is the log file:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 21-10-2012
Ran by SYSTEM at 2012-10-25 13:54:00 Run:1
Running from Y:\

==============================================

HKEY_LOCAL_MACHINE\System\ControlSet001\Control\Session Manager\SubSystems\\Windows Value was restored successfully .
C:\Windows\assembly\temp moved successfully.
C:\Windows\assembly\GAC_32\Desktop.ini moved successfully.
C:\Windows\assembly\GAC_64\Desktop.ini moved successfully.

==== End of Fixlog ====

#5 gringo_pr

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Posted 25 October 2012 - 01:39 PM

Hello


These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.


-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 tonybolony

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Posted 25 October 2012 - 01:49 PM

hi - can i run these programs through the command prompt? I only ask as my machine cannot get to windows at all in normal/safe modes.
thanks
tony
I am posting to this from another machine.

Edited by tonybolony, 25 October 2012 - 01:49 PM.


#7 gringo_pr

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Posted 25 October 2012 - 02:01 PM

after you ran the script have you tried to boot into windows?


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 tonybolony

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Posted 25 October 2012 - 02:04 PM

oh - Im sorry.. had not tried that yet.. just restarted and I am IN!! Great thaanks so much!! I will now proceed to run those scans after I grab a few vital documents. I will post logs afterwards.
:)
thanks THANKS again,
tony

#9 gringo_pr

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Posted 25 October 2012 - 04:46 PM

OK tony I will see you later tonight



gringo
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Proud Graduate Of Malware Removal University

#10 gringo_pr

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Posted 28 October 2012 - 12:08 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

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Posted 31 October 2012 - 08:40 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 tonybolony

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Posted 31 October 2012 - 09:10 AM

Hello,
Sorry - I have been busy working OT.. I will perform those scans tomorrow as its Halloween tonight! :)
thanks for your patience and help!
tony

#13 gringo_pr

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Posted 31 October 2012 - 09:21 AM

no problem


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 gringo_pr

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Posted 03 November 2012 - 07:13 AM

Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 gringo_pr

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Posted 05 November 2012 - 11:20 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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