Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

4 different blue screens


  • Please log in to reply
11 replies to this topic

#1 mynameisnotrobert

mynameisnotrobert

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 11:24 AM

Over the last few weeks my computer has been giving me 4 different blue screens, seemingly in random order. The most common one is BAD_POOL_CALLER, but I have also gotten IRQL_NOT_LESS_OR_EQUAL and most recently PFN_LIST_CORRUPT. There is also one that did not have a capitalized title. I have attached pictures of all 4. Thanks for any help!

Attached Files



BC AdBot (Login to Remove)

 


#2 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:09 PM

Posted 25 October 2012 - 01:55 PM

Hello mynameisnotrobert,

(1. ) What is the make and model number of your computer?

(2. ) What was "new" just before the BSODs started (i.e. new hardware, software, malware, error messages)?

(3. ) I would like to have a more detailed look at your recent minidump files. I will ask you to zip (compress) the most recent minidumps and attach them to your next post following the instructions below.

Please navigate to the the Windows Minidump folder.
  • C:\Windows\Minidump <== this folder .
  • Note that the first 6 digits of each minidump file indicate the date ( 102412-10935-01.dmp).
  • Highlight the 10 most recent minidump files, right mouse click and select Send to -> Compressed (zipped) folder.
  • A Compressed (zipped) folder will appear in the Windows\Minidump folder.
  • When you click Add Reply for your next post, you will have the option to attach the compressed folder (see bottom, left).
  • Please attach the Compressed (zipped) folder by browsing to the Windows\Minidump folder
    Posted Image
  • Note: The Bleeping Computer Forum has a 512K upload limit on file size.
  • See how to Manage Your Attachments to delete old attachments.

(4. ) To help us get a better look at your computer's hardware, please download and install Speccy by Piriform. (mirror site)
  • During installation, uncheck "Install the free Google Toolbar along with Speccy."
  • Run Speccy and from the top menu, select File --> Publish Snapshot. Click "Yes" to proceed.
  • Click, Copy to Clipboard and paste this address into your next post.
(5. ) Please download MiniToolBox by farbar, save it to your Desktop, then run it.

Put a check in the following checkboxes:
  • List content of Hosts
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • Only Problems
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Regards,
Brooks



 


#3 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 02:22 PM

Hello Artrooks,

The computer is an HP m9360f. It came with Vista, but I installed 7 on the second hard drive.

I have just recovered from malware (see the "Many Bad Messages" topic on this site) or so I think...

There were only 4 minidump files in the folder. I attached them in the zip, as requested.

http://speccy.piriform.com/results/5hT8velJciVpThW2tytxE88

Attached Files



#4 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 02:23 PM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Sal (administrator) on 25-10-2012 at 15:12:04
Microsoft Windows 7 Ultimate (X64)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost


========================= Event log errors: ===============================

Application errors:
==================
Error: (10/25/2012 00:28:55 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x00000000.

Error: (10/25/2012 00:28:55 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
0x80070005

Error: (10/25/2012 00:01:08 PM) (Source: Winlogon) (User: )
Description: Windows license activation failed. Error 0x00000000.

Error: (10/25/2012 00:01:08 PM) (Source: Software Protection Platform Service) (User: )
Description: License Activation (slui.exe) failed with the following error code:
0x80070005

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14118

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14118

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13120

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13120

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (10/25/2012 00:29:36 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
FileDisk
sfsync02
tpcdrdrv

Error: (10/25/2012 00:29:36 PM) (Source: Service Control Manager) (User: )
Description: The TVService service failed to start due to the following error:
%%1053

Error: (10/25/2012 00:29:36 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the TVService service to connect.

Error: (10/25/2012 00:28:56 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\TICalc.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (10/25/2012 00:28:56 PM) (Source: Service Control Manager) (User: )
Description: The TICalc service failed to start due to the following error:
%%1275

Error: (10/25/2012 00:28:56 PM) (Source: Service Control Manager) (User: )
Description: The NPVR Recording Service service failed to start due to the following error:
%%2

Error: (10/25/2012 00:28:17 PM) (Source: Application Popup) (User: )
Description: \SystemRoot\SysWow64\Drivers\FileDisk.SYS has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

Error: (10/25/2012 00:28:52 PM) (Source: BugCheck) (User: )
Description: 0x0000004e (0x000000000000009a, 0x000000000010ce19, 0x0000000000000006, 0x0000000000000000)E:\Windows\MEMORY.DMP102512-36488-01

Error: (10/25/2012 00:28:06 PM) (Source: Application Popup) (User: )
Description: Driver sfsync02.sys has been blocked from loading.

Error: (10/25/2012 00:28:42 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:02:53 PM on ?10/?25/?2012 was unexpected.


Microsoft Office Sessions:
=========================
Error: (10/25/2012 00:28:55 PM) (Source: Winlogon)(User: )
Description: 0x000000000x00000001

Error: (10/25/2012 00:28:55 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (10/25/2012 00:01:08 PM) (Source: Winlogon)(User: )
Description: 0x000000000x00000001

Error: (10/25/2012 00:01:08 PM) (Source: Software Protection Platform Service)(User: )
Description: 0x80070005

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 14118

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 14118

Error: (10/24/2012 09:45:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 13120

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 13120

Error: (10/24/2012 09:45:56 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

#5 Allan

Allan

  • BC Advisor
  • 8,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:10:09 PM

Posted 25 October 2012 - 02:24 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#6 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 02:28 PM

========================= Devices: ================================

Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: Realtek
Service: RTL8167
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: VMware Virtual Ethernet Adapter for VMnet1
Description: VMware Virtual Ethernet Adapter for VMnet1
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: VMware, Inc.
Service: VMnetAdapter
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.

Name: VMware Virtual Ethernet Adapter for VMnet8
Description: VMware Virtual Ethernet Adapter for VMnet8
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Manufacturer: VMware, Inc.
Service: VMnetAdapter
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


**** End of log ****

#7 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 02:31 PM

==================================================
Dump File : 102512-36488-01.dmp
Crash Time : 10/25/2012 12:28:52 PM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 00000000`0000009a
Parameter 2 : 00000000`0010ce19
Parameter 3 : 00000000`00000006
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+33ed5
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : E:\Windows\Minidump\102512-36488-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 279,280
==================================================

==================================================
Dump File : 102512-43025-01.dmp
Crash Time : 10/25/2012 12:01:11 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa7f`ffffd338
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`030a5ac4
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : E:\Windows\Minidump\102512-43025-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 279,288
==================================================

==================================================
Dump File : 102012-38298-01.dmp
Crash Time : 10/20/2012 10:50:15 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000022
Parameter 2 : fffffa80`0a0a0000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : E:\Windows\Minidump\102012-38298-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 279,288
==================================================

==================================================
Dump File : 101712-40778-01.dmp
Crash Time : 10/17/2012 4:50:29 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa80`0ca1ced0
Caused By Driver : afd.sys
Caused By Address : afd.sys+dea0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : E:\Windows\Minidump\101712-40778-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 279,280
==================================================

#8 Allan

Allan

  • BC Advisor
  • 8,602 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:10:09 PM

Posted 25 October 2012 - 02:55 PM

You said you just recovered from a severe infection. Unfortunately, sometimes infections are so destructive that the only way to REALLY recover fully is a format and reinstall. That is a possibility, but let's try a couple of things:

1) Check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

2) Open Device Manager - are there any yellow or red symbols?

3) Check the hd: To run checkdisk, right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.

Let's see where we are after running these checks.


#9 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:09 PM

Posted 25 October 2012 - 03:43 PM

I agree with Allan.

It appears that the HP website only lists Vista drivers for your HP m9360f, no Windows 7 drivers. I know that you have since updated to Windows 7 so you are using the drivers included in the Win 7 installation. There is no guarantee that they will be totally compatible with your hardware.

You could look to see if there is a BIOS update for your system as the current version is dated 04/21/2008. If there is an update, look to see if it adds stability to the system and make sure that you fully understand the update procedure per Hewlitt-Packard website before attempting.

Your Microsoft Windows 7 Ultimate 64-bit OS doesn't appear to have Service Pack 1 installed.

Regards,
Brooks



 


#10 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 25 October 2012 - 04:59 PM

Ok. That all makes sense.
I have been running windows 7 ultimate on this box since 2009. So I kinda doubt that it is a hardware incompatibility problem at this point. This is the first time I have had trouble with win7 ever. But I will look for a BIOS update. It's worth a shot.

No symbols in Device Manager. I guess that's a good sign :) I will do the memtest and chkdsk and get back to you on that.

Thanks!

#11 mynameisnotrobert

mynameisnotrobert
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:09:09 PM

Posted 05 November 2012 - 10:09 PM

I did the chkdsk /r about a week ago and since then I have not had one single blue screen! I hope this fixed the problem!
It took a LONG time. About 6 hours. So I hope it was worth it and actually solved this :).
Crossing my fingers this is the end! Thanks for all your help, Artrooks and Allan!

#12 Artrooks

Artrooks

  • Members
  • 1,463 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:10:09 PM

Posted 06 November 2012 - 07:54 AM

Thank you for the update.

Regards,
Brooks



 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users