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services.exe


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12 replies to this topic

#1 udlabs

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Posted 25 October 2012 - 07:02 AM

Good Morning everyone


So it appears that my sister got a virus and brought the computer to me to repair it. It appears that this virus is out of my league since I can not remove it with my normal stuff (avast,lava,spybot). At this point it seems im no longer getting redirected in ie or chrome due to the avast blocking it but it will not remove it at all. Any help is greatly appreciated.

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#2 etavares

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Posted 25 October 2012 - 04:51 PM

Hi,

udlabs, please follow these instructions:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

And post the requested logs in a reply to this thread. I'll look them over once you post this. It's likely she picked up the ZeroAccess infection based on that description. I can help you remove it.

-etavares

Edited by etavares, 25 October 2012 - 04:51 PM.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 udlabs

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Posted 25 October 2012 - 05:24 PM

Thank you for the timely reply and expert knowledge. Per your request the two logs files have been attached.

Attached Files



#4 etavares

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Posted 27 October 2012 - 01:50 PM

Hello, udlabs.

Sorry for the delay.

Step 1

Two Antiviruses Warning


I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Sunbelt VIPRE or Avast.


Step 2



Next, please download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on etavaresCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares


If I don't respond within 2 days, please feel free to PM me.
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#5 udlabs

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Posted 27 October 2012 - 02:22 PM

ran the program and it did some extracting... guess i already had the recovery thing because i never got that option. also no log was produced or at least one that i cant find.

#6 etavares

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Posted 27 October 2012 - 02:41 PM

How far did it make it...exactly what screens did you see? Try it in safe mode and let me know if you have the same issues.


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#7 udlabs

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Posted 28 October 2012 - 07:23 AM

ComboFix 12-10-26.05 - Mona 10/28/2012 8:01.1.2 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3563.2736 [GMT -4:00]
Running from: c:\users\Mona\Desktop\estavaresCF.exe
AV: Lavasoft Ad-Aware *Disabled/Updated* {445B48C3-0FA4-6B16-8F07-6506F305D800}
AV: Sunbelt VIPRE *Disabled/Updated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
FW: Lavasoft Ad-Aware *Disabled* {7C60C9E6-45CB-6A4E-A458-CC330DD69F7B}
SP: Lavasoft Ad-Aware *Disabled/Updated* {FF3AA927-299E-6498-B5B7-5E74888292BD}
SP: Sunbelt VIPRE *Disabled/Updated* {053C3096-5978-76C6-20D0-DDD55BAFC53C}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Mona\AppData\Local\Temp\7zS7F6F\HPSLPSVC64.DLL
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\L\00000004.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\L\201d3dde
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\00000004.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\00000008.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\000000cb.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000000.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000032.@
c:\windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000064.@
.
Infected copy of c:\windows\system32\services.exe was found and disinfected
Restored copy from - c:\windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe
.
.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_HPSLPSVC
.
.
((((((((((((((((((((((((( Files Created from 2012-09-28 to 2012-10-28 )))))))))))))))))))))))))))))))
.
.
2012-10-28 12:11 . 2012-10-28 12:11 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-10-27 19:03 . 2012-10-27 19:03 -------- d-----w- C:\estavaresCF
2012-10-25 17:56 . 2012-10-25 17:56 -------- d-----w- c:\program files (x86)\Common Files\Java
2012-10-25 17:55 . 2012-10-25 17:55 821736 ----a-w- c:\windows\SysWow64\npDeployJava1.dll
2012-10-25 17:55 . 2012-10-25 17:55 746984 ----a-w- c:\windows\SysWow64\deployJava1.dll
2012-10-25 17:55 . 2012-10-25 17:55 95208 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll
2012-10-25 17:55 . 2012-10-25 17:55 -------- d-----w- c:\program files (x86)\Java
2012-10-25 17:54 . 2012-10-25 17:54 -------- d-----w- c:\programdata\McAfee
2012-10-25 03:08 . 2012-10-23 10:17 285328 ----a-w- c:\windows\system32\aswBoot.exe
2012-10-25 03:07 . 2012-10-27 18:58 -------- d-----w- c:\programdata\AVAST Software
2012-10-25 03:07 . 2012-10-25 03:07 -------- d-----w- c:\program files\AVAST Software
2012-10-24 09:59 . 2012-10-24 10:26 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2012-10-24 09:59 . 2012-10-24 09:59 -------- d-----w- c:\program files (x86)\Spybot - Search & Destroy
2012-10-23 11:30 . 2012-10-23 11:30 -------- d-----w- c:\users\Mona\AppData\Roaming\Lavasoft
2012-10-23 11:27 . 2011-12-19 16:44 60536 ----a-w- c:\windows\system32\drivers\sbhips.sys
2012-10-23 11:26 . 2012-10-23 11:26 -------- d-----w- c:\programdata\Lavasoft
2012-10-23 11:26 . 2012-10-23 11:30 -------- d-----w- c:\program files (x86)\Ad-Aware Antivirus
2012-10-23 11:26 . 2012-10-23 11:26 -------- d-----w- c:\users\Mona\AppData\Local\Downloaded Installations
2012-10-23 11:26 . 2012-10-23 11:26 -------- d-----w- c:\programdata\blekko toolbars
2012-10-23 11:26 . 2012-10-23 11:27 -------- d-----w- c:\users\Mona\AppData\Local\adawarebp
2012-10-23 11:26 . 2012-10-28 11:39 -------- d-----w- c:\programdata\Ad-Aware Browsing Protection
2012-10-23 11:26 . 2012-10-23 11:26 -------- d-----w- c:\program files (x86)\Toolbar Cleaner
2012-10-23 11:25 . 2012-10-23 11:26 -------- d-----w- c:\program files (x86)\adawaretb
2012-10-23 11:25 . 2012-10-23 11:43 -------- d-----w- c:\users\Mona\AppData\Roaming\Ad-Aware Antivirus
2012-10-22 11:36 . 2012-10-22 11:36 -------- d-sh--w- c:\windows\SysWow64\%APPDATA%
2012-10-18 22:13 . 2011-12-19 17:21 45936 ----a-w- c:\windows\system32\sbbd.exe
2012-10-18 22:13 . 2011-10-26 18:23 57976 ----a-w- c:\windows\system32\drivers\sbredrv.sys
2012-10-13 13:13 . 2012-10-13 13:13 2876528 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\UpdateableMarkup-2\markup.dll
2012-10-13 13:13 . 2012-10-13 13:13 42776 ----a-w- c:\programdata\Microsoft\eHome\Packages\MCEClientUX\dSM-2\StartResources.dll
2012-10-09 23:22 . 2012-08-21 17:01 33240 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-10-09 23:21 . 2012-10-09 23:21 -------- d-----w- c:\program files\iPod
2012-10-09 23:21 . 2012-10-09 23:22 -------- d-----w- c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2012-10-09 23:21 . 2012-10-09 23:22 -------- d-----w- c:\program files\iTunes
2012-10-09 23:21 . 2012-10-09 23:22 -------- d-----w- c:\program files (x86)\iTunes
2012-10-09 21:44 . 2012-09-14 19:19 2048 ----a-w- c:\windows\system32\tzres.dll
2012-10-09 21:44 . 2012-09-14 18:28 2048 ----a-w- c:\windows\SysWow64\tzres.dll
2012-10-09 21:42 . 2012-08-20 18:38 6144 ---ha-w- c:\windows\system32\api-ms-win-security-base-l1-1-0.dll
2012-10-04 00:10 . 2012-10-04 00:10 -------- d-----w- c:\users\Mona\AppData\Roaming\PlayWay
2012-10-04 00:08 . 2012-10-04 00:08 -------- d-----w- c:\program files (x86)\WildGames
2012-10-01 01:16 . 2012-10-01 01:24 -------- d-----w- c:\program files (x86)\Digital DJ Pro
2012-10-01 01:13 . 2012-10-01 01:24 -------- d-----w- c:\program files (x86)\Common Files\Oberon Media
2012-10-01 00:45 . 2012-10-01 00:45 -------- d-----w- C:\my music
2012-10-01 00:33 . 2012-10-01 00:33 -------- d--h--w- c:\programdata\Common Files
2012-09-28 23:34 . 2012-09-28 23:34 -------- d-----w- c:\program files (x86)\RecipeHub_2jEI
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-10-09 21:39 . 2012-07-16 02:54 73656 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-10-09 21:39 . 2012-07-16 02:54 696760 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2012-09-28 04:18 . 2012-04-15 18:44 65309168 ----a-w- c:\windows\system32\MRT.exe
2012-08-28 05:49 . 2012-08-30 23:31 9310152 ------w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{3399BC4F-878D-48C7-9B19-F1B22BEF6496}\mpengine.dll
2012-08-24 11:15 . 2012-09-23 04:42 17810944 ----a-w- c:\windows\system32\mshtml.dll
2012-08-24 10:39 . 2012-09-23 04:42 10925568 ----a-w- c:\windows\system32\ieframe.dll
2012-08-24 10:31 . 2012-09-23 04:42 2312704 ----a-w- c:\windows\system32\jscript9.dll
2012-08-24 10:22 . 2012-09-23 04:42 1346048 ----a-w- c:\windows\system32\urlmon.dll
2012-08-24 10:21 . 2012-09-23 04:42 1392128 ----a-w- c:\windows\system32\wininet.dll
2012-08-24 10:20 . 2012-09-23 04:42 1494528 ----a-w- c:\windows\system32\inetcpl.cpl
2012-08-24 10:18 . 2012-09-23 04:42 237056 ----a-w- c:\windows\system32\url.dll
2012-08-24 10:17 . 2012-09-23 04:42 85504 ----a-w- c:\windows\system32\jsproxy.dll
2012-08-24 10:14 . 2012-09-23 04:42 173056 ----a-w- c:\windows\system32\ieUnatt.exe
2012-08-24 10:14 . 2012-09-23 04:42 816640 ----a-w- c:\windows\system32\jscript.dll
2012-08-24 10:13 . 2012-09-23 04:42 599040 ----a-w- c:\windows\system32\vbscript.dll
2012-08-24 10:12 . 2012-09-23 04:42 2144768 ----a-w- c:\windows\system32\iertutil.dll
2012-08-24 10:11 . 2012-09-23 04:42 729088 ----a-w- c:\windows\system32\msfeeds.dll
2012-08-24 10:10 . 2012-09-23 04:42 96768 ----a-w- c:\windows\system32\mshtmled.dll
2012-08-24 10:09 . 2012-09-23 04:42 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2012-08-24 10:04 . 2012-09-23 04:42 248320 ----a-w- c:\windows\system32\ieui.dll
2012-08-24 06:59 . 2012-09-23 04:42 1800704 ----a-w- c:\windows\SysWow64\jscript9.dll
2012-08-24 06:51 . 2012-09-23 04:42 1129472 ----a-w- c:\windows\SysWow64\wininet.dll
2012-08-24 06:51 . 2012-09-23 04:42 1427968 ----a-w- c:\windows\SysWow64\inetcpl.cpl
2012-08-24 06:47 . 2012-09-23 04:42 142848 ----a-w- c:\windows\SysWow64\ieUnatt.exe
2012-08-24 06:47 . 2012-09-23 04:42 420864 ----a-w- c:\windows\SysWow64\vbscript.dll
2012-08-24 06:43 . 2012-09-23 04:42 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb
2012-08-22 18:12 . 2012-09-14 00:54 1913200 ----a-w- c:\windows\system32\drivers\tcpip.sys
2012-08-22 18:12 . 2012-09-14 00:54 950128 ----a-w- c:\windows\system32\drivers\ndis.sys
2012-08-22 18:12 . 2012-09-14 00:54 376688 ----a-w- c:\windows\system32\drivers\netio.sys
2012-08-22 18:12 . 2012-09-14 00:54 288624 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2012-08-21 21:01 . 2012-09-25 22:05 245760 ----a-w- c:\windows\system32\OxpsConverter.exe
2012-08-21 17:01 . 2012-03-03 04:16 125872 ----a-w- c:\windows\system32\GEARAspi64.dll
2012-08-21 17:01 . 2012-03-03 04:16 106928 ----a-w- c:\windows\SysWow64\GEARAspi.dll
2012-08-20 17:38 . 2012-10-09 21:43 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2012-08-02 17:58 . 2012-09-14 00:54 574464 ----a-w- c:\windows\system32\d3d10level9.dll
2012-08-02 16:57 . 2012-09-14 00:54 490496 ----a-w- c:\windows\SysWow64\d3d10level9.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{6c97a91e-4524-4019-86af-2aa2d567bf5c}]
2012-09-20 20:06 87448 ----a-w- c:\program files (x86)\adawaretb\adawareDx.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{6c97a91e-4524-4019-86af-2aa2d567bf5c}"= "c:\program files (x86)\adawaretb\adawareDx.dll" [2012-09-20 87448]
.
[HKEY_CLASSES_ROOT\clsid\{6c97a91e-4524-4019-86af-2aa2d567bf5c}]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DriverBoost"="c:\program files (x86)\DriverBoost\DriverBoost\DriverBoost.exe" [2012-07-03 3528120]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Ad-Aware Antivirus"="c:\program files (x86)\Ad-Aware Antivirus\AdAwareLauncher --windows-run" [X]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-09-15 343168]
"HPQuickWebProxy"="c:\program files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe" [2011-10-08 169528]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-07-27 919008]
"HPOSD"="c:\program files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe" [2011-08-19 379960]
"HPConnectionManager"="c:\program files (x86)\Hewlett-Packard\HP Connection Manager\HPCMDelayStart.exe" [2011-09-13 103992]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-08-28 59280]
"HP Quick Launch"="c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe" [2012-03-05 578944]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2012-09-10 421776]
"Ad-Aware Browsing Protection"="c:\programdata\Ad-Aware Browsing Protection\adawarebp.exe" [2012-08-08 540056]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]
"SBAMTray"="c:\program files (x86)\Sunbelt Software\VIPRE\SBAMTray.exe" [2011-09-06 1357136]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2011-9-20 1338144]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=0 (0x0)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]
Notification Packages REG_MULTI_SZ scecli c:\program files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
Security Packages REG_MULTI_SZ kerberos msv1_0 schannel wdigest tspkg pku2u livessp
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Ad-Aware Service]
@="Ad-Aware Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBAMSvc]
@="Service"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBPIMSvc]
@="Service"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-16 136176]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe [2011-09-10 86072]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-07-13 160944]
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-10-09 250808]
R3 GamesAppService;GamesAppService;c:\program files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-16 136176]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-10 4925184]
R3 SBHIPS;SBHIPS;c:\windows\system32\drivers\sbhips.sys [2011-12-19 60536]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [2009-06-10 292864]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [2009-06-10 1485312]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [2009-06-10 740864]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-07-09 52736]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-03-06 1255736]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]
S0 amd_sata;amd_sata;c:\windows\system32\DRIVERS\amd_sata.sys [2011-06-17 79488]
S0 amd_xata;amd_xata;c:\windows\system32\DRIVERS\amd_xata.sys [2011-06-17 40064]
S1 SBRE;SBRE;c:\windows\system32\drivers\SBREdrv.sys [2011-10-26 57976]
S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-14 59904]
S2 Ad-Aware Service;Ad-Aware Service;c:\program files (x86)\Ad-Aware Antivirus\AdAwareService.exe [2012-09-20 1236368]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-07-27 63960]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-09-16 204288]
S2 AMD FUEL Service;AMD FUEL Service;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [2011-09-15 361984]
S2 HPAuto;HP Auto;c:\program files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-02-17 682040]
S2 HPClientSvc;HP Client Services;c:\program files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
S2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2012-03-14 197504]
S2 HPWMISVC;HPWMISVC;c:\program files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2012-03-05 35200]
S2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files (x86)\Norton PC Checkup 3.0\SymcPCCULaunchSvc.exe [2012-07-17 132056]
S2 PCCUJobMgr;Common Client Job Manager Service;c:\program files (x86)\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe [2011-11-07 126392]
S2 SBAMSvc;Ad-Aware;c:\program files (x86)\Ad-Aware Antivirus\SBAMSvc.exe [2011-12-19 3289032]
S2 sbapifs;sbapifs;c:\windows\system32\DRIVERS\sbapifs.sys [2011-11-29 74872]
S2 SBPIMSvc;SB Recovery Service;c:\program files (x86)\Sunbelt Software\VIPRE\SBPIMSvc.exe [2011-09-06 181584]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S3 amdiox64;AMD IO Driver;c:\windows\system32\DRIVERS\amdiox64.sys [2010-02-18 46136]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [2011-09-16 10206208]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [2011-09-16 317952]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [2011-03-30 114704]
S3 bcbtums;Bluetooth RAM Firmware Download USB Filter;c:\windows\system32\drivers\bcbtums.sys [2011-09-21 133672]
S3 btwampfl;btwampfl Bluetooth filter driver;c:\windows\system32\drivers\btwampfl.sys [2011-09-21 620584]
S3 BTWDPAN;Bluetooth Personal Area Network;c:\windows\system32\DRIVERS\btwdpan.sys [2011-09-21 89640]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [2011-09-21 39976]
S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys [2010-07-28 31088]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;c:\windows\system32\DRIVERS\RtsPStor.sys [2011-08-29 339048]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2011-06-10 539240]
S3 usbfilter;AMD USB Filter Driver;c:\windows\system32\DRIVERS\usbfilter.sys [2011-08-18 53376]
.
.
Contents of the 'Scheduled Tasks' folder
.
2012-10-27 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-07-16 21:39]
.
2012-10-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-16 02:54]
.
2012-10-28 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-07-16 02:54]
.
2012-10-27 c:\windows\Tasks\HPCeeScheduleForMONA-HP$.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 11:43]
.
2012-10-09 c:\windows\Tasks\HPCeeScheduleForMona.job
- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2011-07-15 11:43]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SetDefault"="c:\program files\Hewlett-Packard\HP LaunchBox\SetDefault.exe" [2011-12-20 44880]
"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-09-08 1424896]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://safesearchr.lavasoft.com/?source=3336ca5f&tbp=homepage&toolbarid=adawaretb&v=2_2&u=C3F0CA135E9F5A8B5BA22F50867EC172
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
IE: Add to Evernote 4.0 - c:\program files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
TCP: DhcpNameServer = 192.168.1.1 68.237.161.12
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{3bbd3c14-4c16-4989-8366-95bc9179779d} - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
Wow6432Node-HKLM-Run-ROC_ROC_NT - c:\program files (x86)\AVG Secure Search\ROC_ROC_NT.exe
Wow6432Node-HKLM-Run-ROC_roc_ssl_v12 - c:\program files (x86)\AVG Secure Search\ROC_roc_ssl_v12.exe
HKLM_Wow6432Node-ActiveSetup-{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec
WebBrowser-{3BBD3C14-4C16-4989-8366-95BC9179779D} - (no file)
HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
HKLM-Run-SBRegRebootCleaner - c:\program files (x86)\GFI Software\VIPRE\SBRC.exe
AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe
AddRemove-Coupon Companion - c:\program files (x86)\Coupon Companion\Uninstall.exe
AddRemove-{6F44AF95-3CDE-4513-AD3F-6D45F17BF324} - c:\program files (x86)\InstallShield Installation Information\{6F44AF95-3CDE-4513-AD3F-6D45F17BF324}\setup.exe
AddRemove-Free YouTube to Mp3 Converter - c:\program files (x86)\Free YouTube to Mp3 Converter\uninst.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PCCUJobMgr]
"ImagePath"="\"c:\program files (x86)\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe\" /s \"PCCUJobMgr\" /m \"c:\program files (x86)\Norton PC Checkup\Engine\2.0.17.20\diMaster.dll\" /prefetch:1"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_4_402_287_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_4_402_287_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_4_402_287_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_4_402_287.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Yahoo!\SoftwareUpdate\YahooAUService.exe
c:\program files (x86)\CyberLink\YouCam\YCMMirage.exe
.
**************************************************************************
.
Completion time: 2012-10-28 08:18:28 - machine was rebooted
ComboFix-quarantined-files.txt 2012-10-28 12:18
.
Pre-Run: 659,698,503,680 bytes free
Post-Run: 659,415,638,016 bytes free
.
- - End Of File - - 94864FE4534BCD194E843AEBE259C189

#8 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
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  • Local time:08:16 PM

Posted 28 October 2012 - 10:26 AM

Hello, udlabs.

Looking better. How is it running now? ANy changes? Now that we can confirm you had a backdoor rootkit, I need to provide you this warning.

Step 1

Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.



Step 2

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#9 udlabs

udlabs
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  • Local time:07:16 PM

Posted 28 October 2012 - 04:05 PM

C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\00000004.@.vir Win64/Conedex.C trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\00000008.@.vir Win64/Agent.BA trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\000000cb.@.vir Win64/Conedex.B trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000000.@.vir a variant of Win64/Sirefef.AW trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000032.@.vir probably a variant of Win32/Sirefef.FD trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\Installer\{29d9bd97-a400-c327-ec45-0e2f68899581}\U\80000064.@.vir Win64/Sirefef.AN trojan cleaned by deleting - quarantined
C:\Qoobox\Quarantine\C\Windows\System32\services.exe.vir Win64/Patched.A.Gen trojan deleted - quarantined
C:\Users\Mona\Downloads\atobsoft.exe MSIL/Solimba application cleaned by deleting - quarantined
C:\Users\Mona\Downloads\winrar setup.exe a variant of Win32/Soft32Downloader.B application cleaned by deleting - quarantined

#10 etavares

etavares

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Posted 28 October 2012 - 07:43 PM

How is your computer running at this point?


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#11 udlabs

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Posted 29 October 2012 - 07:46 PM

After that last scan i returned it but i havent received any complaints so it appears everything is good to go... thanks so much.

#12 etavares

etavares

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Posted 30 October 2012 - 04:45 PM

Hello, udlabs.

Ok, good news. Your log appears clean. Let's clean up our mess. If your computer is running well; please do the steps listed below. At the end, I've also listed a few completely optional things you can do to further secure your computer. Safe surfing!


Two Antiviruses Warning


I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either Sunbelt VIPRE or Avast.





Step 1



Uninstall ComboFix and Clean Up
Click Start > Run and type combofix /Uninstall click OK (Note the space between combofix and /Uninstall) See below:
Posted Image
Please advise if this step is missed for any reason as it performs some important actions.

Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • If that link doesn't work, try this one.
  • Double click Posted Imageicon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Begin Cleanup Process". Please select Yes.
  • Restart your computer when prompted.

If you ran Defogger and disabled your emulator, please don't forget to run it again and reenable it. See the instructions here to do so.


Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance. If you are running Windows Vista or Windows 7, please right-click on the icon, and select "Run As Administrator"; otherwise it won't work.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites

The HOSTS file can protect you from connecting to bad sites. See The Hosts File and what it can do for you for more background.




Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.






Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released. You can use Secunia PSI to keep track of necessary updates. It can run in the background and constantly monitor your software; although I just run it once a week manually. It will alert you when an update is available for a variety of software. It is very useful.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!

etavares


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#13 etavares

etavares

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Posted 05 November 2012 - 09:25 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


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