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Internet Explorer Issue


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13 replies to this topic

#1 Tamy

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Posted 24 October 2012 - 08:50 PM

Hi All,
Monday morning I tried to access the web as usual by clicking on the 32 bit Icon and it keeps trying to open and a box keeps opening up that
says Internet explorer has encountered a problem and needs to close - there was one time that it said windows had encountered a malicious file
and would not open. It has not said this since. I can open it by logging in as an administrator. I also can use the 64 bit Icon with no problem.
Tonight - I ran Rkill in safe mode and then ran a scan with Malewarebytes, SuperAnti-spyware and my Avira all in safe mode - all came back clean.
Another thing is I was able to access the internet in safe mode on the 32 bit - with no problem?
I wondered if anyone might help me out or might be able to point me in the right direction.
one more note: Malwarebytes caught a trojan awhile back - I deleted it out of quarentine and it came back. So I have left it in the quarentine.
I'm hoping that it did not some how escape (smile).

Thank you so much for any help!
Tammy

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#2 narenxp

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Posted 24 October 2012 - 09:26 PM

Can you post the malwarebytes log?

#3 Tamy

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Posted 24 October 2012 - 09:41 PM

Darn - I did not save the log after scanning in safe mode - When I went into the logs - it does not show the safe mode scan log - wierd?
Here is the Malwarebytes Log.
Thank you so much for your quick reply!

Sorry forgot to edit my reply!

#4 narenxp

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Posted 24 October 2012 - 09:52 PM

:mellow:

#5 Tamy

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Posted 24 October 2012 - 09:54 PM

Did you get the attachment? or did I not do it right :( :o :blink: :hysterical:

#6 narenxp

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Posted 24 October 2012 - 09:55 PM

Just copy and paste the contents of the malwarebytes log

#7 Tamy

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Posted 24 October 2012 - 09:57 PM

Here it is! :dance:

Malwarebytes Anti-Malware (PRO) 1.65.1.1000
www.malwarebytes.org

Database version: v2012.10.24.04

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
tamhbrih :: TAMHBRIH-PC [administrator]

Protection: Disabled

10/24/2012 5:56:26 PM
mbam-log-2012-10-24 (17-56-26).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled:
Objects scanned: 226505
Time elapsed: 2 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 narenxp

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Posted 24 October 2012 - 09:59 PM

Malwarebytes caught a trojan awhile back


Do you have this log?

Can you try a system restore before the issue started?

#9 Tamy

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Posted 24 October 2012 - 10:07 PM

I have not tried a system restore yet! - I did see where I could reset internet explorer - but chicken out on trying it before getting some advice: Here is the log from the Trojan that was caught:
Malwarebytes Anti-Malware (PRO) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.14.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
tamhbrih :: TAMHBRIH-PC [administrator]

Protection: Enabled

6/13/2012 6:52:59 PM
mbam-log-2012-06-13 (18-52-59).txt

Scan type: Flash scan
Scan options enabled: Memory | Startup | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: Registry | File System
Objects scanned: 194215
Time elapsed: 1 minute(s), 43 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\Software\Microsoft\Windows\CurrentVersion\Run (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

I need to go back and look and make sure this is the log you need - there are several for that day?

#10 narenxp

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Posted 24 October 2012 - 10:16 PM

Malwarebytes log is too old and log reports a false positive. I do not want you to run all the scans again.Try a system restore and let me know if IE works.

Edited by narenxp, 24 October 2012 - 10:17 PM.


#11 Tamy

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Posted 24 October 2012 - 10:18 PM

Thank you - I will try that and let you know - thank you so much for your help!

#12 narenxp

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Posted 24 October 2012 - 10:19 PM

:thumbup2:

#13 Tamy

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Posted 25 October 2012 - 05:57 AM

Hi Narexp,
Just want to let you know that the system restore worked!
Thank you kindly for all your help! :thumbsup: :clapping:
:dance:
Best to you,
Tammy

#14 narenxp

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Posted 25 October 2012 - 07:20 AM

You're welcome :thumbsup:




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