Welcome to BleepingComputer Forums
My name is Chris
and and I will be helping you with your computer problems.
Before we begin, please note the following:
- I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
- The logs can take some time to research, so please be patient with me.
- Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
- Instructions that I give are for your system only! If you are not the original poster of this thread DO NOT run the fixes provided here.
- Please do not run any tools until requested by myself or another member of Staff! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
- Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
- If you stay with me, follow my instructions and ask questions when confused you'll be back up and running in no time
Now let's get down to business:
I'm currently a trainee in the Malware Removal Training program and therefore my answers have to be checked by a Teacher before they get posted to you. There may be a delay due to this. I apologize in advance if this happens. Hold tight while I get the first set of instructions out to you.