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Not coming out of sleep, not completing shut down.


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#1 yax

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Posted 24 October 2012 - 01:03 PM

My computer (Alienware M14x running windows 7) will not come out of sleep and it will not complete a shutdown (it goes for process, fans shut off etc. but I still have to manually power off).

Any suggestions as to what might be causing this problem?

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#2 Broni

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Posted 24 October 2012 - 08:01 PM

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Assuming this is desktop I'd start with disabling all power saving features like sleep, nap or snore (just kidding).
They bring you no gain but they often cause problems.

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#3 yax

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Posted 25 October 2012 - 08:30 AM

It is a laptop, so they do bring a little gain. But it is heavy on battery so I do mostly have it plugged in!!

#4 yax

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Posted 25 October 2012 - 08:33 AM

The main frustration is that I cannot just shut the lid to move it somewhere or to leave it for a while as it goes into sleep. Then I have to turn it off and back on again.

#5 Broni

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Posted 25 October 2012 - 10:37 AM

Go Start>Run (Start Search in Vista/7), type in:
msconfig
Click OK (hit Enter in Vista/7).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

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