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BSOD 0x06 caused by McAfee


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#1 cyborg5

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Posted 24 October 2012 - 01:01 PM

I've got a Windows XP Dell laptop that was running Norton but I switched to McAfee because I signed up for U-verse and McAfee is free. I'm getting BSOD errors 0x06 INVALID PROCESS REMOVAL ATTEMPT.

I downloaded and ran the Norton uninstall program, downloaded and ran the McAfee uninstall program, reinstalled McAfee fresh. Ran super anti-spyware and Malwarebytes which found nothing except the usual tracking cookies. When McAfee scans it reports "hidden.Process.a" removed. I'm wondering if McAfee is getting a false positive on some process, canceling it, and then that's causing the crash. I've been to the McAfee community forums and one other support forum but none of their advice has helped.

Note that Windows security essentials are not installed. Windows firewall is off. McAfee firewall is on. If I turn off McAfee real-time scanning everything runs fine. If I turn it back on I get the crashes with the blue screen within a couple of hours and the machine just sitting there.

Let me know what tools I should download and what logs I should post here so that someone can help me.

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#2 hamluis

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Posted 24 October 2012 - 02:09 PM

If McAfee is the problem...I don't understand why you insist on running it.

I would uninstall McAfee...then use the Windows firewall and a potentially less-problematical AV (MSE, Avast Free, or Avira Free)...and see if the problem arises.

Every/many AV (IME) may/will generate false positives at one time or another. One more reason to try a different flavor, IMO.

Louis

#3 cyborg5

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Posted 24 October 2012 - 02:20 PM

Ultimately that's what I may end up doing but I want to make sure that there isn't some infection that is actually the cause. I'm hopeful that someone here can offer some advice on how to proceed with the diagnosis.

#4 hamluis

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Posted 24 October 2012 - 04:51 PM

I can move this topic to the appropriate forum for malware concerns.

Louis

#5 cyborg5

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Posted 24 October 2012 - 04:59 PM

Thank you please do so.




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