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Internet Explorer not working, but internet works?


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6 replies to this topic

#1 customsbroker

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Posted 24 October 2012 - 11:44 AM

I know this probably sounds weird.
There are times during the day that internet explorer stops working, but yet I can still access my web based net terminal system and skype.
This happens on many office computers not just mine.
We are all running different internet browers, firefox, chrome, and IE7,8. And different OS- XP, W7

Our ISP says there is nothing wrong on their end, and I believe them because as mentioned skype and netterm still work. Only the browsers stop working, and email on occasion.

Any guesses as to why this is happening?

We do not run any firewalls aside from the default windows one.
We use the free AVG virus program.

Thanks for your help.


Edited by customsbroker, 24 October 2012 - 11:51 AM.


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#2 noknojon

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Posted 29 October 2012 - 05:55 AM

Hi -
2 quick questions, What version of AVG are you using, and how many computers are you talking about ???

Thank You -

#3 customsbroker

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Posted 29 October 2012 - 07:22 AM

the newest version. they were all just updated last week.
we are talking about 15 computers.
every computer in the office.

thanks!

#4 The_Outkast

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Posted 29 October 2012 - 08:56 PM

Next time you are unable to access the internet, open your internet browser and enter 173.194.77.103 in the address bar and press enter. It should bring up Google's home page. Or, if you feel more comfortable using the ping utility, open a command prompt and attempt to ping www.google.com and 8.8.8.8, if the ping to the IP address works, but the one to www.google.com does not, then it is a DNS issue.

#5 customsbroker

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Posted 30 October 2012 - 08:22 AM

Next time you are unable to access the internet, open your internet browser and enter 173.194.77.103 in the address bar and press enter. It should bring up Google's home page. Or, if you feel more comfortable using the ping utility, open a command prompt and attempt to ping www.google.com and 8.8.8.8, if the ping to the IP address works, but the one to www.google.com does not, then it is a DNS issue.


through the ping cmd prompt I get an error could not connect to host, or something like that.
through the IP I get a could not connect error "try again"

#6 noknojon

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Posted 01 November 2012 - 12:11 AM

we are talking about 15 computers. every computer in the office.

I think your IT service personal should look at the problem, as 15 computers are a bit much to handle in one post -

Thank You -

#7 hamluis

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Posted 01 November 2012 - 05:07 AM

What error messages are received...when the browsers don't work?

I suggest that you take a look at your Event Viewer logs for clues.

Louis




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