Running Windows XP on a Dell Optiplex 745, have Norton Antivirus, but when it did not detect or remove browser redirect virus I tried AVG free, then bought the $39 one year thing after which this progressively got worse.
We started with pop ups for servads, tried to remove rivalgaming to no avail, computer froze in middle of removal and shut down into what seems like overheating complete with high speed airplane noise exhaust fan... And then continued to do repeat that problem during computer use; sometimes a few minutes into opening a browser window (we use chrome) and sometimes an hour or two into opening a browser window.
I'm frustrated because I've paid for two services, neither of which could isolate, contain, remove or stop progression of this prob, though I've run scans and fixes on both programs worried that the processor load was too high. And not sure I only have one problem... Followed message "Healing action failed with error 0xe001002" from AVG scan log onto Google search to this website. Led me to a Police Virus thread, but problems don't seem similar enough to be that... Of course I'm not an expert either...
Trying to decide, should I deactivate or remove one or both of the two, Norton and or AVG (my husband says most of the tech people he knows love it), and would like to try things I've read on this site, mbam firstly, and can post result if I figure out how. I am running computer now in safe mode, and have smart phone for continued communication.
Please can someone help? I need this computer for work and my vacation ends in 2 days, this is so not what I had in mind to spend doing while on it :-(
Thank you in advance for any assistance that may be given, my sincerest regards.
Edited by snscraft, 23 October 2012 - 10:55 AM.