Well, that turned out to be uneventful! Let's gather some more info ...
Firstly, create a new folder on your Desktop, and name it EventLogs
- Go to Start and type msinfo32 and in the list showing above, right-click on msinfo32.exe > Run as Administrator.
A System Information window will open.
- Go to File > Save.
- Choose to save the file in the EventLogs folder on your Desktop, enter a File name, msinfo32 and click Save.
The file will be saved as msinfo32.nfo
Please be patient if this takes some time.
- Go to Start and type eventvwr and in the list showing above, right-click on eventvwr.exe > Run as Administrator.
An Event Viewer window will open.
- In the left-side window-pane expand Windows Logs.
- Click on Application to select it:
- On the top menu, click on Action > Save as
- Choose to save the file in the EventLogs folder on your Desktop, enter a File name, Application and click Save.
- If you see a Display Information screen, choose Display ..., select English (US) > OK.
The file will be saved as Application.evtx
- Repeat for System, as you have just done for Application, giving the saved file the name System.
At your Desktop, zip up the EventLogs
- Right-click on the folder > Send to ... > Compressed (zipped) Folder.
- Attach the zip file to your next post in this thread.
When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
The BC forums will allow a total
attachment size of only
512 kb and what you need to attach may
exceed this limit. In that case, please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
I can recommend : Also suitable is
Please Publish a Snapshot using Speccy
, and post a link to it in this thread.
This is a convenient and accurate way of providing us with details of your computer specifications.
To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), please download and then run the following: