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AVG won't turn on and Malwarebytes gets deleted


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3 replies to this topic

#1 Hibiya

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Posted 22 October 2012 - 10:55 AM

Hello!

A few websites say that my computer is infected. You know the "fill out this captcha log thing before being able to access the website", so I scanned my laptop using AVG 2012 (free edition), but nothing comes up. And then I downloaded malwarebytes. Did a full scan and around 30 instances of PUP.blabbers came up. I chose to remove all of them, and then restarted my computer.

After logging on though the screen just becomes completely black with the cursor right in the center. I can still move the cursor and access the ctrl+alt+delete menu, but beyond that I can't really do anything. Thankfully, safe mode still works and I did a system restore. Everything's back to the way it was. Well, except my computer is overheating and using up battery like crazy but after restarting a few times it goes back to normal.

To my surprise anything related to malwarebytes is removed. Including the installer and the core program itself. Downloaded it again and scanned and found all of those instances of PUP.blabbers again. Decided not to touch any of it for the sake of not having to go through the system restore things all over again.

Thought the problem ended there but I noticed earlier today that AVG will no longer turn on. Or, at least that's what windows reports me. The icon is still in the system tray and I can open the user interface after double clicking but I can't scan or do anything other than do a network speedtest and install mobile.

So far I haven't really encountered any problems beyond this. No errors or any noticeable slow downs. Laptop runs fine except for the overheating and battery problem, though that's sort of a hit or miss. Sometimes when I turn the laptop on it starts overheating, sometimes it doesn't and runs like normal.

My apologies if it takes a while for me to respond. Busy with college work and term papers. Also, I'm kind of dumb when it comes to spyware or viruses in general... Sorry.

Thanks, though! The help's greatly appreciated.

Using Windows 7 64-bit on a Sony VAIO S series laptop.

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#2 Broni

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Posted 22 October 2012 - 11:54 AM

Welcome aboard Posted Image

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Hibiya

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Posted 26 October 2012 - 05:23 AM

Sorry this took a while! Been busy with school..

Here's the new topic over at Virus, Trojan, Spyware, and Malware Removal Logs

#4 boopme

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Posted 28 October 2012 - 08:42 PM

Member is now being assisted at the new topic,this is now closed.
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