Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

will not connect to internet/ no IP address


  • Please log in to reply
6 replies to this topic

#1 Tom Thacker

Tom Thacker

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 21 October 2012 - 09:45 PM

I just installed a new router to handle all the new modern devices, i.e. smartphones, Roku boxes, kindle, etc. Everything is working well including two laptops, but I have one Dell XP laptop that will not connect. It worked on the old router. It recognizes the new router. All of the troubleshooting wizards say the device is working normally, but when it tries to connect it says it is renewing the IP address, and it just keeps trying but nothing happens. While I prefer just fixing the problem at hand, if this isn't possible for compatibility issues. I was wondering if I might be able to somehow plug in the old router with the new and just run the old laptop from the old router. Thanks for any help. Tom

BC AdBot (Login to Remove)

 


#2 ronald.teng

ronald.teng

  • Members
  • 12 posts
  • OFFLINE
  •  
  • Local time:12:21 PM

Posted 21 October 2012 - 11:31 PM

Can you give me details about the hardware of your laptop?

#3 Tom Thacker

Tom Thacker
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 22 October 2012 - 07:37 PM

The laptop is an Inspiron 1505 and it has a Dell Wireless 1390 WLAN mini-card

#4 Firefoxthebomb

Firefoxthebomb

  • Members
  • 457 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:USA -- Texas
  • Local time:12:21 PM

Posted 23 October 2012 - 08:47 AM

Are you using the windows wireless to connect or the Dell Wireless utility to connect? Have you tried updating the driver for the wireless card with the latest driver provide by Dell?

firefoxsig-resized.jpg.b57936275b99d45f7

Dell Precision T7810, Win10 64bit fully updated, Symantec Endpoint Protection,
Watchguard Firewall, Intel Xeon E5-2620v4 CPUs, Dual 8 Core Processors, 32GB Ram,
E5-2620v4 @ 2.10GHz X 2, AMD FirePro W4100 with 4 Screens, 500GB SSD Boot Drive,
Raid-1 Dual 2TB Sata 10000 rpm Hard Drives, DVD Burner, IE11, Opera, MBAM, MBSB, MBAE


#5 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,111 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:01:21 PM

Posted 25 October 2012 - 06:30 PM

Please provide us the Make and model of the router. Also when setting up the new router did you enable any security (WEP, WPA, WPA-2, AES, or TKIP encryption)

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +


#6 Tom Thacker

Tom Thacker
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:01:21 PM

Posted 27 October 2012 - 08:47 PM

Netgear N600wireless dual band router, m/n WNDR3400v2 security type WPA2-PSK

#7 Sneakycyber

Sneakycyber

    Network Engineer


  • BC Advisor
  • 6,111 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Ohio
  • Local time:01:21 PM

Posted 27 October 2012 - 09:07 PM

Try setting security to wep or turn it off temporarily. See if u can connect

Chad Mockensturm 

Systems and Network Engineer

Certified CompTia Network +, A +





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users