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Trojan Happii


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#1 msrie32

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Posted 21 October 2012 - 08:37 PM

Hi,

I used your service a number of years ago and you restored my computer. I hope you can help me again. My google searches started redirecting me to various websites. I have Malwarebytes installed so I ran it a few days ago. It found an infection and deleted it. As soon as it deleted the trojan Happii, my computer froze. I have not been able to get the computer to run since. I can only run the computer in safe mode and even then, I cant get Malwarebytes to run again. I went into my system restore folder and system restore was turned off, there were no restore points. I have used system restore in the past on this computer and I know I didn't turn it off. If I try to boot in the normal mode, the computer freezes as soon as it comes on and nothing will open. I also can't use task manager either, it says the operating system is not responding. If I run fix performance issues in safe mode, it says some programs are not starting. Can you help me?

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#2 gringo_pr

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Posted 21 October 2012 - 11:47 PM

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




I need to get some reports to get a base to start from so I need you to run these programs first.


-DeFogger-

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.


-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.


-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3


    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following

  • both reports from DDS
  • report from security check
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 msrie32

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Posted 22 October 2012 - 04:49 PM

Hi,

Thank you for your help. Unfortunately, I can't do anything right now. I shut my computer down last night, out of safe mode. Big mistake. I can't even get it to boot up today. Every time I turn it on, it goes right into startup repair stating that windows didnt start. Then it says attempting repairs, repairing disk errors. This has been doing this for over 12 hours now and nothing else is happening. It won't let me start up into anything but startup repair or setup or boot menu and I don't know what I'm doing in setup or boot. Is my computer gone? Should I bother trying to take it to a computer repair? I think I might have had the trojan longer than I thought I did. After reading some other posts about it, they stated that their computers have been slow. My computer has been slow and freezing for a couple of weeks. Unfortunately, both my sons are off at college and haven't been home to help me with computer stuff.

#4 gringo_pr

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Posted 22 October 2012 - 06:54 PM

Is this a 32 bit computer or 64 bit?


gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 msrie32

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Posted 22 October 2012 - 06:56 PM

I can get into system recovery options with the command prompt. Sorry my sons know more about the computer than I do.

#6 gringo_pr

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Posted 22 October 2012 - 11:43 PM

tell me what you can - is it windows 7, vista or XP
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 msrie32

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Posted 23 October 2012 - 10:17 AM

Windows 7

#8 gringo_pr

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Posted 23 October 2012 - 12:02 PM

Hello

download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 msrie32

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Posted 23 October 2012 - 05:19 PM

1st scan

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 21-10-2012
Ran by SYSTEM at 23-10-2012 18:12:02
Running from L:\
(X64) OS Language: English(US)
Attention: Could not load system hive.Attention: System hive is missing.

==================== Registry (Whitelisted) ===================

Attention: Software hive is missing.

ATTENTION: Unable to load Software hive.

HKLM\...\InprocServer32: [Default-wbemess] ATTENTION! ====> ZeroAccess
HKLM\...D6A79037F57F\InprocServer32: [Default-fastprox] ATTENTION! ====> ZeroAccess

==================== Services (Whitelisted) ===================


==================== Drivers (Whitelisted) =====================


==================== NetSvcs (Whitelisted) ====================


==================== One Month Created Files and Folders ========


==================== 3 Months Modified Files ==================


==================== Known DLLs (Whitelisted) =================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\wininit.exe IS MISSING <==== ATTENTION!.
C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\svchost.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\User32.dll IS MISSING <==== ATTENTION!.
C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\SysWOW64\userinit.exe IS MISSING <==== ATTENTION!.
C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!
HKLM\...\exefile\DefaultIcon: <===== ATTENTION!
HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points =========================


==================== Memory info ===========================

Percentage of memory in use: 14%
Total physical RAM: 3839.23 MB
Available physical RAM: 3301.51 MB
Total Pagefile: 3837.38 MB
Available Pagefile: 3313.28 MB
Total Virtual: 8192 MB
Available Virtual: 8191.9 MB

==================== Partitions =============================

2 Drive e: (PQSERVICE) (Fixed) (Total:13 GB) (Free:3.68 GB) NTFS
3 Drive f: (DVD1.ArmA2) (CDROM) (Total:3.92 GB) (Free:0 GB) CDFS
9 Drive l: () (Removable) (Total:1.92 GB) (Free:1.85 GB) FAT32
10 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
11 Drive y: (SYSTEM RESERVED) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS ==>[System with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt
-------- ------------- ------- ------- --- ---
Disk 0 Online 698 GB 0 B
Disk 1 No Media 0 B 0 B
Disk 2 No Media 0 B 0 B
Disk 3 No Media 0 B 0 B
Disk 4 No Media 0 B 0 B
Disk 5 No Media 0 B 0 B
Disk 6 Online 1968 MB 0 B

Partitions of Disk 0:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Recovery 13 GB 1024 KB
Partition 2 Primary 100 MB 13 GB
Partition 3 Primary 685 GB 13 GB

==================================================================================

Disk: 0
Partition 1
Type : 27
Hidden: Yes
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 3 E PQSERVICE NTFS Partition 13 GB Healthy Hidden

=========================================================

Disk: 0
Partition 2
Type : 07
Hidden: No
Active: Yes

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 1 Y SYSTEM RESE NTFS Partition 100 MB Healthy

=========================================================

Disk: 0
Partition 3
Type : 07
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 2 D RAW Partition 685 GB Healthy

=========================================================

Partitions of Disk 6:
===============

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 Primary 1967 MB 16 KB

==================================================================================

Disk: 6
Partition 1
Type : 0B
Hidden: No
Active: No

Volume ### Ltr Label Fs Type Size Status Info
---------- --- ----------- ----- ---------- ------- --------- --------
* Volume 9 L FAT32 Removable 1967 MB Healthy

=========================================================
==================== End Of Log =============================

2nd scan
Farbar Recovery Scan Tool (x64) Version: 21-10-2012
Ran by SYSTEM at 2012-10-23 18:15:02
Running from L:\

================== Search: "services.exe" ===================

====== End Of Search ======

#10 gringo_pr

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Posted 23 October 2012 - 06:03 PM

Did you do this in safe mode or did you enter the recovery environment?


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 msrie32

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Posted 23 October 2012 - 06:05 PM

Recovery, i cant get into safe mode anymore

#12 gringo_pr

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Posted 23 October 2012 - 06:07 PM

Hello

Ok it looks like I guessed wrong and we need the other version of FRST - delete the one you have now and download this new one and try it

download Farbar Recovery Scan Tool and save it to a flash drive.


Plug the flash drive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.
[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe
[*]Click the Search button
[*]It will make a log (Search.txt)
[/list]
I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 msrie32

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Posted 23 October 2012 - 06:15 PM

It worked when I did the first one, when I try to run this one, it's saying "The subystem needed to support the image type is not present"

#14 msrie32

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Posted 23 October 2012 - 06:18 PM

If I completely restore the operating system to factory defaults, will I have to reinstall windows as well?

#15 gringo_pr

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Posted 23 October 2012 - 06:38 PM

If you restore the system to factory defaults THAT IS reinstalling windows
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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