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Windows 7 Sluggish


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#1 sadj2885

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Posted 21 October 2012 - 11:35 AM

Hey all. Im working on a friends PC that had virus issues. After spending a few hours cleaning it up and fixing all the blue screen errors, i noticed the computer was running pretty sluggish. After typing the password to get it it takes about 45-60 seconds for everything to load. It takes about 10 seconds for the internet browser to open up and then another 10 seconds for the home page to load. the computer is about a year old, its a Toshiba Aio DX735 with an i7 processor and 4GB of memory using the factory image with all bloatware installed. My Lenovo from a couple years back which has all the bloatware from the factory, runs smooth as the first day i got it. The memory usage on the Toshiba is always between 50-60%, but the same goes for my Lenovo. Is there anything that i can test as i cant find anything wrong with the machine at this point. Thanks for the help.

Edit: The hard drive is only 4% fragmented, so i doubt thats the cause.
Edit2: Just noticed the memory usage spiked to 89%. Task Manager doesnt show anything using more than 50MB. Not sure what could be causing the memory to spike that much.
Edit3: Memory udsage went back down to around 50%, wmpnetwk.exe was taking nearly 2.5GB of memory. Unfortunately, once killed the computer was still responding slow.

Edited by hamluis, 21 October 2012 - 04:50 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 ronald.teng

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Posted 22 October 2012 - 12:04 AM

Try Jetclean

#3 hamluis

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Posted 22 October 2012 - 07:18 AM

Try Jetclean


Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.Louis

#4 boopme

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Posted 22 October 2012 - 09:53 AM

Welcome..
Also run


Posted Image Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

>>>>>>

Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



Please Download

TDSSkiller


Launch it. Click on change parameters-Select TDLFS file system

Click on "Scan".
Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 sadj2885

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Posted 22 October 2012 - 10:37 AM

Thanks for your responses. I messed around with the Windows Media Player settings as i narrowed it down to the slowness being caused by it and was able to get the PC running smoothly again.

#6 boopme

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Posted 22 October 2012 - 11:28 AM

Thanks for updating us!
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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