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Dvd/cd-rw Not Recognized


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#1 UMPINet

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Posted 20 March 2006 - 09:27 AM

I am working on laptop where the dvd drive is not recognized by windows. A clean install of windows XP has been done. I have tried everything. I am unable to find a Bios update for it. USB drive occasionally work. The laptop tends to freeze up on occasion. Any suggestions?

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#2 usasma

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Posted 20 March 2006 - 09:47 AM

All motherboard/chipset drivers installed?
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#3 UMPINet

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Posted 20 March 2006 - 01:27 PM

yes

#4 UMPINet

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Posted 29 March 2006 - 08:16 AM

Any ideas anyone?

#5 stevealmighty

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Posted 29 March 2006 - 09:46 AM

Since you've reinstalled windows, have you updated to service pack 2? If so, have you updated everything else since then; meaning have you updated windows? DVD/CD drives are (for the most part, maybe 99.9% of the time) are plug and play. If you're having issues with just a drive, try updating windows to make sure that the OS has all the latest drivers for various hardware.

If your system keeps crashing, well, that might very well be caused by a conflicting driver also. I'd recomend updating windows, ensure that you're running SP2, and that you have the latest and greatest drivers for any other "after market" things you've installed (soundcard, nic card etc.). As a last resort, you could try updating your firmware for your dvd/cd drive. Your firmware is ok to update, but most manufacturers do not recomend updating or installing drivers for dvd/cd drives, as they prefer to let windows do it.

If you do all of this, and it fails, than there might be something else besides a driver conflict with your dvd/cd drive. Try booting into safe mode and see if you still have issues. If not, than you know that your drivers for your dvd/cd drive are working fine, and that it might be something else that's causing issues.

Hope this helps!
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