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HijackThis Log: Please help Diagnose


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2 replies to this topic

#1 Santy_12

Santy_12

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Posted 21 October 2012 - 08:51 AM

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:10:34 PM, on 10/21/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\System32\ICO.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Windows\WindowsMobile\wmdSync.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Tuto4pc\tyutoriyala.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Users\Akanksha\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\System32\Pelmiced.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\system32\wuauclt.exe
C:\HijackThis\HiJackThis.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_4_402_287_ActiveX.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Akanksha\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Java\Java Update\jucheck.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O2 - BHO: Cooliris Plug-In for Internet Explorer - {EAEE5C74-6D0D-4aca-9232-0DA4A7B866BA} - C:\Program Files\PicLensIE\cooliris.dll
O2 - BHO: HP Print Clips - {FFFFFFFF-FF12-44C5-91EC-068E3AA1B2D7} - c:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: (no name) - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - (no file)
O3 - Toolbar: Conduit Engine - {30F9B915-B755-4826-820B-08FBA6BD249D} - C:\Program Files\ConduitEngine\ConduitEngine.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [OnScreenDisplay] C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Tutorials] "C:\Program Files\Tuto4pc\tyutoriyala.exe"
O4 - HKCU\..\Run: [googletalk] C:\Users\Akanksha\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [Google Update] "C:\Users\Akanksha\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Bluetooth.lnk = ?
O9 - Extra button: Launch Cooliris - {3437D640-C91A-458f-89F5-B9095EA4C28B} - C:\Program Files\PicLensIE\cooliris.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - c:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {0F2AAAE3-7E9E-4B64-AB5D-1CA24C6ACB9C} (IBM Lotus iNotes 8.5 Control) - https://inmumm06.tcs.com/dwa85W.cab
O16 - DPF: {1EEDA174-3132-4AFC-9EEC-55BE29C87476} (STAutoAway Control) - https://chat.tcs.com/sametime/javaconnect/STAutoAwayLoader.cab
O16 - DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} (UploadListView Class) - http://picasaweb.google.com/s/v/66.30/uploader2.cab
O16 - DPF: {4CA0CF68-8252-4752-B17B-DB2DB4B0494B} (Siebel High Interactivity Framework) - http://bp1xeudb147/eEnergyoilgaschemicals_enu/20433/applets/SiebelAx_HI_Client.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://vpn.ingersollrand.com/CACHE/stc/1/binaries/vpnweb.cab
O16 - DPF: {579E3D14-D412-4E04-9B95-C2BEEE84D45D} (CrossLinkLauncher Control) - https://webtopxeu3.bp.com/http://clas-server-1/clas/etc/desktop/crosslink/win32/CrossLinkLauncher6.cab
O16 - DPF: {83A4D5A6-E2C1-4EDD-AD48-1A1C50BD06EF} (Image Uploader Control) - http://photo.net/photodb/Scripts/ImageUploader6.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D4B5D9AB-D565-4DAF-BF5C-4D07F1CAA6EE} (STURLConnection Control) - https://chat.tcs.com/sametime/javaconnect/STUrlConLoader.cab
O16 - DPF: {DF809680-F721-41A4-9D5C-4E9F3EB05C4B} (CrossLinkLauncher Control) - https://webtopxeu5.bp.com/http://portal-server1.bp.com:8080//portal/cognitas/crosslink/win32/CrossLinkLauncher.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tcs.webex.com/client/WBXclient-T27L10NSP32EP12-14923/webex/ieatgpc1.cab
O16 - DPF: {FCADE536-93F5-4577-80A3-E7C32FAC4C7D} (Loader Class v5) - http://esqualitycenter.bpweb.bp.com/qcbin/Spider10.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Network Access Control (SNAC) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: @c:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe,-100 (WPFFontCache_v0400) - Unknown owner - C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)

--
End of file - 11373 bytes

Edited by hamluis, 21 October 2012 - 08:56 AM.
Moved from Vista to Malware Removal Logs - Hamluis.


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#2 RPMcMurphy

RPMcMurphy

    Bleeping *^#@%~


  • Malware Response Team
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Posted 21 October 2012 - 02:27 PM

Hello and welcome. Please follow these guidelines while we work on your PC:
  • Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until Iíve given you the ďAll clear.Ē Absence of symptoms does not mean your machine is clean!
  • Please do not run any scans or install/uninstall any applications without being directed to do so.
  • Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.
Posted Image Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in:
    netsvcs
  • Click the Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and paste them into your next post.
Posted Image Download aswMBR.exe to your desktop.
  • Double click the aswMBR.exe to run it
  • You will be asked if you want to use Avast! Free anti virus for scanning - select No
  • Click the "Scan" button to start scan
  • On completion of the scan click save log, save it to your desktop and post in your next reply.
Please include the following in your next post:
  • OTL.txt and Extras.txt logs
  • aswMBR log

Threads are closed after 5 days of inactivity.

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#3 RPMcMurphy

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Posted 29 October 2012 - 09:35 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Threads are closed after 5 days of inactivity.

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