Hello glennw and welcome to the BC HijackThis forum. Let's start out with the following. Please print these directionsand then proceed with the following steps in order.
- Download l2mfix.exe and save it to your desktop.
- Double click l2mfix.exe to start the installation.
- Click the Install button to extract the files and follow the prompts.
- Open the newly added l2mfix folder on your desktop.
- Double click l2mfix.bat and select option #2 for Run Fix by typing 2 and then pressing the Enter key.
- Press any key to reboot your computer.
After a reboot, your desktop and icons will appear, then disappear (this is normal). L2mfix will continue to scan your computer and when it's finished, Notepad will open with a log. Post that log along with any additional information as directed below.IMPORTANT: Do NOT run any other files in the l2mfix folder until you are asked to do so!
Post the new L2m logs back here along with a new HijackThis log and I will review the information when it comes in.