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Printer Incompatibiity With Windows Xp?

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#1 alpadilla


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Posted 20 March 2006 - 12:34 AM

I had someone work on my computer and they decided to upgrade my system to XP (from 98) without my permission ... now my printer is incompatible. I have tried everything I can find. Needless to say, I don't have the XP disk to update the driver and the system will not 'roll back'; ANY IDEAS??

(Moderator edit: thread moved to more appropriate forum. jgweed)

Edited by jgweed, 20 March 2006 - 10:46 AM.

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#2 acklan


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Posted 20 March 2006 - 07:35 AM

Did they provide you with the COA? That is the 25 digit sticker that should have been placed on the side of you computer after the install. If not you will soon not be able to use XP. If they installed a second instances of XP on your computer with someone elses COA, as soon as the MicroSoft servers detect it they will diable both installs of XP. You will have to purchase XP or reinstall '98 with your disks.
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#3 Herk


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Posted 20 March 2006 - 12:31 PM

What brand and model is the printer? I have worked with many of them and there are often things that can be done. The first thing is to check the manufacturer's website to see if there is downloadable software/drivers for that printer and the XP operating system specifically. Often, the original software was written before XP and won't work with it.

In one case, the customer, who had called the printer manufacturer's tech support, informed me that the only they could get their laser printer to work was to download a British version of the software from the website, and when I found that already on the computer, it worked fine.

I often wonder what's going on with these manufacturers because there are so many printers that require an Act of Congress to get them working. Even my new HP PSC 16710v all-in-one printer took a couple of tries to get installed. Most of my problems are with all-in-one printers. I have spent days with HP tech support in emails only to finally be directed to a patch that works, which was neither available on their website nor mentioned for the first couple of days emails.

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