Posted 20 March 2006 - 12:31 PM
What brand and model is the printer? I have worked with many of them and there are often things that can be done. The first thing is to check the manufacturer's website to see if there is downloadable software/drivers for that printer and the XP operating system specifically. Often, the original software was written before XP and won't work with it.
In one case, the customer, who had called the printer manufacturer's tech support, informed me that the only they could get their laser printer to work was to download a British version of the software from the website, and when I found that already on the computer, it worked fine.
I often wonder what's going on with these manufacturers because there are so many printers that require an Act of Congress to get them working. Even my new HP PSC 16710v all-in-one printer took a couple of tries to get installed. Most of my problems are with all-in-one printers. I have spent days with HP tech support in emails only to finally be directed to a patch that works, which was neither available on their website nor mentioned for the first couple of days emails.