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Cannot figure out issue (PC or Router or Virus) HELP


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#1 Scott Stoef

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Posted 18 October 2012 - 08:03 PM

I've exhausted most of my knowledge and need some help figuring out why my laptop computer is running so slow. The problem is that the issue is intermittent. Sometimes I completely lose my wireless connection and other times it is so slow the web page stops loading and I get a IE error. When I plug the computer directly into my router the download speeds are much better.

My laptop is a Toshiba Satellite C655D-S5057. The computer is mostly used wirelessly and the router is about 45 feet away with extra range antenna. I have Comcast home internet that plugs into a Motarola SB5101 cable modem. The modem then goes to a Motorola (Vonage) VT2442-VD router. Finally the Vonage router is connected to my D-Link Extreme DIR-655 wireless router where I cannot via wifi with the laptop. I also have a iPad 3 and it occasionally has issues as well with connecting to the internet.

I'm running Norton Security Suite as my home AV. I continually do full scans and I have also run Norton Power Eraser and neither come back with any viruses. I also run Malware Bytes and it too has never found anything on my computer so I don't think it is malware or a virus at this time.

I downloaded the MiniToolbox per the sticky thread and have the results if necessary.

Any help in figuring out my connection issue would be greatly appreciated.

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#2 jhayz

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Posted 18 October 2012 - 10:59 PM

Since you use two routers, is it configured to extend the wireless range just like here -> http://www.labnol.org/software/add-router-to-wireless-network/19716/

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#3 Scott Stoef

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Posted 19 October 2012 - 05:51 PM

The issue I've been having has really gotten worse over the past couple of months. The Motarola Vonage router is not a wireless router. The only wireless one I have is the D-Link.

#4 Scott Stoef

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Posted 19 October 2012 - 06:11 PM

I did find a virus today so I'm moving this to the virus forums. You can close this thread.




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