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Connectivity issues after removing ZeroAccess rootkit

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2 replies to this topic

#1 Xanatos0


  • Members
  • 3 posts
  • Local time:07:37 PM

Posted 18 October 2012 - 09:36 AM

Hey all, I'm a bit stumped on this and was hoping you might have some input. My XP sp2 laptop is having connection issues. I had an infection which included ZeroAccess. I removed this by running RKill and ComboFix. Now however NetBT cannot start which of course prevents other services from running. When I try a "net start netbt" I get Error 1058. I have blown out the network drivers and reloaded them, run "netsh winsock reset catalog" and "netsh int ip reset reset.log". When those didn't fix it I removed the winsock and winsock2 registry keys, rebooted, and reinstalled the TCP/IP protocol.

At this point I'm not sure where to go next. I'll be happy to post any logs you may need. Thanks in advance!

DDS (Ver_2012-10-14.05) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.7.2
Run by Dave at 19:20:55 on 2012-10-14
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2047.1266 [GMT -4:00]
AV: McAfee VirusScan Enterprise *Disabled/Outdated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
============== Running Processes ================
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\TightVNC-Jaadu\WinVNC.exe
C:\Program Files\VMware\VMware View\Client\bin\wsnm.exe
C:\Program Files\VMware\VMware View\Client\bin\wsnm_usbctrl.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\iTeleport\iTeleport Connect\iTeleportConnect.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
============== Pseudo HJT Report ===============
uStart Page = hxxp://frontier.my.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uProxyServer = hxxp=
uProxyOverride = <local>;*.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Yahooo Search Protection: {25BC7718-0BFA-40EA-B381-4B2D9732D686} - c:\program files\yahoo!\search protection\ysp.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan enterprise\scriptcl.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn2\YTSingleInstance.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet
uRun: [iTeleportConnect] "c:\program files\iteleport\iteleport connect\iTeleportConnect.exe" -autostart
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [\\HOUSEHOLD\EPSON Stylus CX6600 Series] c:\windows\system32\spool\drivers\w32x86\3\e_fati9ea.exe /p38 "\\household\EPSON Stylus CX6600 Series" /O6 "USB001" /M "Stylus CX6600"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [nwiz] nwiz.exe /installquiet
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [LogitechCommunicationsManager] "c:\program files\common files\logishrd\lcommgr\Communications_Helper.exe"
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\quickcam\Quickcam.exe" /hide
mRun: [NVHotkey] rundll32.exe nvHotkey.dll,Start
mRun: [WinVNC] "c:\program files\tightvnc-jaadu\WinVNC.exe" -servicehelper
mRun: [Gravis Xperience Driver Support] Grxp4exe.exe /init
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDrives = dword:0
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre7\bin\jp2iexp.dll
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
DPF: {254AA86E-5655-4518-AA87-185D7CC41801} - hxxps://secure.logmeinrescue.com/US/TechConsole/x86/RescueControl.cab
DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - hxxp://www.eset.eu/buxus/docs/OnlineScanner.cab
DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} - hxxp://vdi.suth.com/downloads/VMware-viewclient.cab
TCP: NameServer =
Notify: IntelWireless - c:\program files\intel\wireless\bin\LgNotify.dll
Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
SSODL: JavaPlug-in - {2d471c35-edd4-4466-a862-f31a274cb7bf} - c:\program files\common files\java\JavaPlug-in.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest wsauth
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\dave\application data\mozilla\firefox\profiles\jbf8jqo4.default\
FF - prefs.js: network.proxy.http -
FF - prefs.js: network.proxy.http_port - 63758
FF - prefs.js: network.proxy.type - 4
FF - plugin: c:\documents and settings\dave\local settings\application data\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_287.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - plugin: c:\windows\system32\npwmsdrm.dll
FF - ExtSQL: 2012-09-30 19:26; {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}; c:\documents and settings\dave\application data\mozilla\firefox\profiles\jbf8jqo4.default\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}.xpi
FF - ExtSQL: !HIDDEN! 2009-09-02 03:03; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - user.js: yahoo.homepage.dontask - true);user_pref(network.protocol-handler.warn-external.dnupdate, false
============= SERVICES / DRIVERS ===============
R1 kid_sys;Kensington Input Devices Class filter driver;c:\windows\system32\drivers\KID_SYS.sys [2009-4-13 11920]
R1 mferkdk;VSCore mferkdk;c:\program files\mcafee\virusscan enterprise\mferkdk.sys [2006-11-30 31944]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2006-10-10 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2007-2-27 67664]
R1 SSHDRV76;SSHDRV76;c:\windows\system32\drivers\SSHDRV76.sys [2008-3-7 53760]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-4-6 116608]
R2 kqemu;kqemu driver;c:\windows\system32\drivers\kqemu.sys [2007-2-6 123939]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-6 24652]
R2 wsnm;VMware View Client;c:\program files\vmware\vmware view\client\bin\wsnm.exe [2010-8-26 494128]
R2 wsnm_usbctrl;VMware View USB Control;c:\program files\vmware\vmware view\client\bin\wsnm_usbctrl.exe [2010-8-26 793136]
R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2005-11-25 31896]
R3 vmwvusb;VMware View Generic USB Driver;c:\windows\system32\drivers\vmwvusb.sys [2011-6-16 39984]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SqlCSS;SQL Server EXPRESS;c:\windows\system32\svchost.exe -k Sqlses [2004-8-10 14336]
S2 SSPORT;SSPORT;\??\c:\windows\system32\drivers\ssport.sys --> c:\windows\system32\drivers\SSPORT.sys [?]
S3 ActionReplayDS;ActionReplayDS;c:\windows\system32\drivers\ActionReplayDS.sys [2011-1-8 29184]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-9-16 250808]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-4-17 40776]
S3 mfeavfk;McAfee Inc.;c:\windows\system32\drivers\mfeavfk.sys [2008-3-29 72264]
S3 mfebopk;McAfee Inc.;c:\windows\system32\drivers\mfebopk.sys [2008-3-29 34152]
S3 mfehidk;McAfee Inc.;c:\windows\system32\drivers\mfehidk.sys [2008-3-29 168776]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-9-15 114144]
S3 naecd;naecd;\??\c:\docume~1\dave\locals~1\temp\naecd.sys --> c:\docume~1\dave\locals~1\temp\naecd.sys [?]
S3 ntxpusb;Gravis USB device driver;c:\windows\system32\drivers\ntxpusb.sys [2009-4-13 266432]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2006-2-16 12872]
S3 vsdatant;vsdatant;\??\c:\windows\system32\vsdatant.sys --> c:\windows\system32\vsdatant.sys [?]
S3 WiselinkPro;SAMSUNG WiselinkPro Service;c:\program files\samsung\samsung pc share manager\WiselinkPro.exe [2009-10-20 4708864]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 Lvpmfiltd;Lvpmfiltd; [x]
S4 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2008-3-29 104000]
S4 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2006-11-30 144960]
S4 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2006-11-30 54872]
=============== Created Last 30 ================
2012-10-14 23:14:33 706431 ------r- C:\dds.com
2012-10-14 23:14:33 50477 ----a-w- C:\Defogger.exe
2012-10-14 23:14:33 302592 ----a-w- C:\rbwhsmge.exe
2012-10-14 19:58:33 256000 ----a-w- c:\windows\PEV.exe
2012-10-14 19:58:33 208896 ----a-w- c:\windows\MBR.exe
2012-10-14 19:57:20 4980339 ------r- C:\ComboFix.exe
2012-10-14 17:23:04 -------- d-----w- c:\windows\system32\wbem\repository\FS
2012-10-14 17:23:04 -------- d-----w- c:\windows\system32\wbem\Repository
2012-10-13 19:26:37 11244 ----a-w- C:\netbt.reg
2012-10-13 18:30:39 694287 ----a-w- C:\FSS.exe
2012-10-07 05:08:13 -------- d-----w- c:\documents and settings\dave\local settings\application data\SCE
2012-10-07 05:08:13 -------- d-----w- c:\documents and settings\dave\application data\Sony Online Entertainment
2012-10-07 05:08:13 -------- d-----w- C:\Crash
2012-10-06 21:34:01 821736 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-10-06 21:34:01 746984 ----a-w- c:\windows\system32\deployJava1.dll
2012-10-06 21:33:40 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-09-22 20:32:55 -------- d-----w- C:\Fable
2012-09-16 17:16:12 696760 ----a-w- c:\windows\system32\FlashPlayerApp.exe
==================== Find3M ====================
2012-10-10 17:44:44 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-10-06 21:33:22 143872 ----a-w- c:\windows\system32\javacpl.cpl
============= FINISH: 19:22:08.42 ===============

Attached Files

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#2 thisisu


  • Malware Response Team
  • 2,525 posts
  • Gender:Male
  • Location:USA
  • Local time:06:37 PM

Posted 20 October 2012 - 02:50 PM

Hello Xanatos0 :)

  • I will be helping with your computer problems.
  • From this point on, it is very important that you refrain from doing anything else to your computer other than what I have requested of you.
  • I do not mind if you browse the web, do basic tasks, or even test to see if the problem(s) you are experiencing are still occurring with the computer while we are working together, but do not run any tools/fixes unless I or another helper from this thread has asked you to do so.
  • Remember that you came here for help, so allow us to help you :)
  • If something does not run, make a detailed note of what problems you encountered along the way (exact error messages are preferred), but continue onto the next steps until you reach the end of my post.
  • Always do the steps in the order they are listed in (left to right, top to bottom).
  • I prefer that you complete all the steps while you are in Normal Mode. However, I understand that sometimes this is not possible. If you are unsuccessful in getting a tool/fix to run from Normal Mode, but Safe Mode works, then use Safe Mode.
  • If you have a question about something, do not hesitate to ask.

Let's begin:

Posted Image From Add/Remove Programs (via Control Panel), please uninstall the below:
  • Java™ 6 Update 2
  • Java™ SE Runtime Environment 6 Update 1
  • SUPERAntiSpyware Free Edition
  • Viewpoint Media Player
  • Yahoo! Search Protection
  • Yahoo! Software Update
  • Yahoo! Toolbar
  • YouTube Downloader App 1.02


  • Please download and install CCleaner Slim
  • Open CCleaner and click the Options button
  • Now choose Advanced
  • Uncheck everything here except for Skip User Account Control warning
  • Now click the Cleaner button and press the Run Cleaner button at the bottom right of the program.
  • If this is your first time running this program, a prompt may appear asking for confirmation to delete temporary files. Go ahead and proceed.


Posted Image Please download RogueKiller to your desktop.
  • Now rename RogueKiller.exe to winlogon.exe
  • Double-click winlogon.exe to run.
  • When it opens, press the Scan button
  • When the scan is finished, press the Delete button.
  • Post the contents of the latest numbered RKReport in your next message.


Posted Image Go here: http://www.bleepingcomputer.com/combofix/how-to-use-combofix
  • Follow the steps that include running ComboFix and obtaining a log from ComboFix.
  • Do not uninstall ComboFix yet as we may use it later.
  • Post the contents of the log from ComboFix when you are finished.

Posted Image Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure all the options are checked
  • Press Scan.
  • It will create a log (FSS.txt) in the same directory the tool was run.
  • Post the contents of FSS.txt into your next message.

Edited by thisisu, 20 October 2012 - 02:56 PM.

#3 thisisu


  • Malware Response Team
  • 2,525 posts
  • Gender:Male
  • Location:USA
  • Local time:06:37 PM

Posted 23 October 2012 - 01:18 AM

Due to the lack of feedback, this topic will be closed.

If you need the topic re-opened, private message me or any moderator to re-open the thread.

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