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Microsoft Has Encountered A Problem


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#1 Dennis H

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Posted 18 October 2012 - 09:26 AM

Hello,

For the past two weeks I have been getting the following pop up window while on the web.

Posted Image


Here are the details.

When I turn on the computer I generally open a few tabs from my favorites. I switch around visiting the various sites. Usually after about 10 minutes the above box opens.

When I look up at the open tabs I have I notice that the computer is trying to reconnect to the sites( not in every case though). Sometimes it does re=connect and I will get a pop up that says that the connection has been re-established. Other times my cursor arrow will turn into an hour glass and I am stuck having to re-start the computer.

This has been going on for the last 2 weeks. I have not addded any new programs during that time.

I have deleted temporary Internet files, cookies. etc; everyday.

I have run scans with Microsoft Security Essentials, SuperantiSpyware and Malwarebytes. They all came up clean.

Any ideas on what is going on ?

Thanks,

Dennis

XP-Home , IE-8 , SP-3

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#2 narenxp

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Posted 18 October 2012 - 10:19 AM

Download

mini toolbox

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs

Click Go and post the result.

#3 Dennis H

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Posted 18 October 2012 - 10:31 AM

Thanks for the reply.

Here is the log.
MiniToolBox by Farbar Version: 23-07-2012
Ran by Michael Froehler (administrator) on 18-10-2012 at 11:32:15
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/18/2012 09:53:09 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/18/2012 09:17:08 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/17/2012 09:22:07 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/17/2012 08:20:20 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/17/2012 07:19:37 AM) (Source: Application Error) (User: )
Description: Fault bucket -1128293246.
The Wep key exchange did not result in a secure connection setup after 802.1x authentication. The current setting has been marked as failed and the Wireless connection will be disconnected.

Error: (10/17/2012 07:18:27 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/17/2012 06:46:40 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/17/2012 06:04:20 AM) (Source: Application Error) (User: )
Description: Faulting application lxcttime.exe, version 1.20.0.0, faulting module lxctuldr.dll, version 1.20.0.0, fault address 0x0001c629.
Processing media-specific event for [lxcttime.exe!ws!]

Error: (10/16/2012 09:19:32 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]

Error: (10/16/2012 08:51:15 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19328, fault address 0x00095b46.
Processing media-specific event for [iexplore.exe!ws!]


System errors:
=============
Error: (10/17/2012 10:56:36 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error:
%%1053

Error: (10/17/2012 10:56:36 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Java Quick Starter service to connect.

Error: (10/08/2012 10:24:57 AM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service failed to start due to the following error:
%%1053

Error: (10/08/2012 10:24:57 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Java Quick Starter service to connect.

Error: (10/03/2012 07:57:42 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.137.1008.0

Update Source: %NT AUTHORITY59

Update Stage: 4.1.0522.00

Source Path: 4.1.0522.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (09/30/2012 08:10:03 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

New Signature Version:

Previous Signature Version: 1.137.733.0

Update Source: %NT AUTHORITY59

Update Stage: 4.0.1526.00

Source Path: 4.0.1526.01

Signature Type: %NT AUTHORITY602

Update Type: %NT AUTHORITY604

User: NT AUTHORITY\SYSTEM

Current Engine Version: %NT AUTHORITY605

Previous Engine Version: %NT AUTHORITY606

Error code: %NT AUTHORITY607

Error description: %NT AUTHORITY608

Error: (09/13/2012 05:45:44 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.133 for the Network Card with network address 0013206BA2FE has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (10/18/2012 09:53:09 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/18/2012 09:17:08 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/17/2012 09:22:07 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/17/2012 08:20:20 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/17/2012 07:19:37 AM) (Source: Application Error)(User: )
Description: -1128293246

Error: (10/17/2012 07:18:27 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/17/2012 06:46:40 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/17/2012 06:04:20 AM) (Source: Application Error)(User: )
Description: lxcttime.exe1.20.0.0lxctuldr.dll1.20.0.00001c629

Error: (10/16/2012 09:19:32 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46

Error: (10/16/2012 08:51:15 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1932800095b46


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 3.1.1)
ABBYY FineReader 6.0 Sprint (Version: 6.00.1735.41615)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Reader 9.5.2 (Version: 9.5.2)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.14.1.0)
Ask Toolbar Updater (Version: 1.2.0.20007)
Bing Bar (Version: 7.0.609.0)
Bonjour (Version: 3.0.0.10)
Complitly
DocProc (Version: 12.0.0.0)
Free YouTube to MP3 Converter version 3.10.17.221 (Version: 3.10.17.221)
Garmin USB Drivers (Version: 2.3.0.0)
Garmin WebUpdater (Version: 2.5.2)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
Intel® Extreme Graphics 2 Driver (Version: 6.14.10.4396)
Intel® PRO Network Adapters and Drivers
Intel® PROSet (Version: 6.05.2001)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 35 (Version: 6.0.350)
Lexmark 5400 Series
Lexmark Toolbar
LiveUpdate (Symantec Corporation) (Version: 3.4.0.162)
LiveUpdate (Symantec Corporation) (Version: 3.4.0.164)
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Default Manager (Version: 2.1.54.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Security Client (Version: 4.1.0522.0)
Microsoft Security Essentials (Version: 4.1.522.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft UI Engine (Version: 4.0.0318.1)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (Version: 9.0.30411)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
MPM (Version: 1.00.0000)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MWSnap 3 (Version: 3.0.0.74)
OCR Software by I.R.I.S. 12.0 (Version: 12.0)
OLYMPUS Master (Version: 1.41.3000)
OmniPage SE 2.0 (Version: 2.00.0004)
OpenOffice.org 3.4 (Version: 3.4.9590)
Presto! PageManager 7.15.11
QuickTime (Version: 7.72.80.56)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Searchqu Toolbar (Version: 3.0.0.121921)
SpywareBlaster 4.6 (Version: 4.6.0)
SUPERAntiSpyware (Version: 4.41.1000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB2362765) (Version: 1)
Update for Windows Internet Explorer 8 (KB2447568) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows Internet Explorer 8 (KB982664) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2661254-v2) (Version: 2)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB2736233) (Version: 1)
Update for Windows XP (KB2749655) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)

**** End of log ****

#4 narenxp

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Posted 18 October 2012 - 10:37 AM

Iexplore errors in eventviewer are not too specific about the cause.

Press Windows+R key and type

appwiz.cpl and click ok

Uninstall Windows Internet Explorer 8

Restart the PC.Install IE 8 again

http://download.microsoft.com/download/C/C/0/CC0BD555-33DD-411E-936B-73AC6F95AE11/IE8-WindowsXP-x86-ENU.exe

Let me know if IE works now.

#5 Dennis H

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Posted 18 October 2012 - 10:46 AM

Will do.

A quick question before I uninstall and reinstall.

Somehow I had turned off compatibility view. I added the 3 sites that I have open now to compatibility view and have not had any trouble for an hour or so. Could that have been the problem.

As far as Lexmark is concerned I used to get a window at start up telling me I was having trouble with my Lexmark connection. (printer)

I have not had that window pop up in a while.

If you would like me to continue with the uninstall, just give me the word.

Thanks,


Dennis

#6 Dennis H

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Posted 18 October 2012 - 11:42 AM

I may have have found the culprit.

I talked with a friend that is haveing the same problem.

There is a VERY popular news site on the web that seems to be having a problem.

When he opens the tab for it along with others like I do, it is not long before he gets the same pop up from Microsoft that I do.

When I go to the site sometimes it won't refresh or it is very fragmented.

He said that he got a window from microsoft that said the site is having problems.

I am going to stop keeping that tab open and see how thing go.

Dennis

#7 narenxp

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Posted 18 October 2012 - 04:10 PM

Let me know the outcome :thumbup2:

#8 Dennis H

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Posted 18 October 2012 - 07:47 PM

I got on the site in question and in less than 2 minutes I got the error message.

Not only that but the computer froze and I had to re-start.

I am kind of surprised as the site is a major one. I Googled to see if others were having the same problem but did not see much in that regard.

Oh well, I will just stay away from the site for a while and than give it a try again.

Thanks for your time and help narenxp !


Dennis :)

#9 narenxp

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Posted 18 October 2012 - 08:03 PM

You're welcome :)

#10 Dennis H

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Posted 26 October 2012 - 01:17 PM

Things have gotten worse !

Everything is erratic.

When I open tabs they constantly close, generally within a couple of minutes.

Here are some of the messages I get.


Posted Image


Posted Image


Posted Image




When I am on a web page things will suddenly freeze. The cursor arrow turns into a hour glass and things freeze up.

If I try to close the tab, it will not close. I get the message to 'end now' but when I click on 'end now' nothing happens (most times ) or 10 minutes may go by and than that tab will close. Sometimes all the open tabs will close at once.

When I click start / re-start many times nothing happens and I have to do a hard shutdown.

Any thoughts ?

Like re-install IE-8 as was suggested in the first place. :)

Thanks for any help you can give me !


Dennis :)

#11 Dennis H

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Posted 26 October 2012 - 01:20 PM

Just to add, while on this site I can't get edit to work nor can I get the images (screen shots) to resize when I click on them.


Dennis

#12 Dennis H

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Posted 26 October 2012 - 03:51 PM

Update.

While waiting for replies I clicked on control panel and than add/remove. I noticed I had two versions of Java installed.

Java™6 Update 35 and Java 7 Update 9

Not knowing if they were conflicting with each other, I un-installed both and than re-installed Java 7 Update 9.

Things have stabilized, at least for now. Almost 2 1/2 hours without a web site closing on it's own. Yeah !

I still can not edit on this site ???? Perhaps I should post about this problem in a different forum ?

Anyway I will see how things go and post back if trouble reappears.


Thanks,

Dennis :)

#13 narenxp

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Posted 26 October 2012 - 06:14 PM

I still can not edit on this site ???? Perhaps I should post about this problem in a different forum ?


It is difficult to troubleshoot issues related to specific site.

Did you reinstall IE 8 suggested before?

#14 Dennis H

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Posted 26 October 2012 - 06:58 PM

I still can not edit on this site ???? Perhaps I should post about this problem in a different forum ?


It is difficult to troubleshoot issues related to specific site.

Did you reinstall IE 8 suggested before?



No. I thought the problem was solved. I was wrong, it got worse.

Now that I have Java straightened out, things seem to be on track. I have 5 tabs open and have not had one close in hours.

If you think I should still reinstall IE-8, I will.

Thanks,
Dennis

#15 narenxp

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Posted 26 October 2012 - 07:01 PM

If problem repeats you may go for a reinstall.

good luck




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