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BSOD stop:c0000135 %hs is missing


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6 replies to this topic

#1 ctacconi81

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Posted 18 October 2012 - 08:13 AM

hello, been having this problem on win 7 64, after microsoft security essentials removed a trojan, pc wont boot to desktop, all i got is a BSOD with : stop:c0000135 the program can't start because %hs is missing from your computer.

Ive runned a frst and here is the log:


Attached File  FRST.txt   23.95KB   5 downloads

thx in advance for any advice

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#2 CatByte

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Posted 18 October 2012 - 10:43 AM

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
SubSystems: [Windows] ATTENTION! ====> ZeroAccess
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.


NEXT


Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 ctacconi81

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Posted 18 October 2012 - 02:19 PM

ok ty now the pc can boot to desktop easily, ive used combofix as u suggested this is the report log, thx again u saved years of data =).

Attached File  ComboFix.txt   19.92KB   3 downloads

#4 CatByte

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Posted 18 October 2012 - 08:21 PM

Please run the following:

Download AdwCleaner from here and save it to your desktop.
  • Run AdwCleaner and select Delete
  • Once done it will ask to reboot, allow the reboot
  • On reboot a log will be produced, please attach the content of the log to your next reply


NEXT


Please download Malwarebytes Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.




NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#5 ctacconi81

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Posted 20 October 2012 - 01:52 PM

hello it's seems in a effort to help me, my wife unplugged my HD and plugged it in her pc, she than run malwarebyte on her pc, scanning my hd, i can't seems to find the log on her pc, however i run it on my pc and i found 0 threat in the malwarebyte report atm, sorry for the incovenience.

Here are the other logs as you requested:

Attached File  AdwCleanerS1.txt   12.42KB   2 downloads

Attached File  esettest.txt   775bytes   1 downloads



thank you again in advance as usually.

Edited by ctacconi81, 20 October 2012 - 01:53 PM.


#6 CatByte

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Posted 20 October 2012 - 02:59 PM

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Press the WinKey + R to open a run box, type Notepad > click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

File::
C:\Program Files (x86)\Ubisoft\The Settlers 7 - Paths to a Kingdom\Data\Base\_Dbg\Bin\Release\1911.dll	
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MSQME81\Search[1].aspx	
C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HCWSVCS9\Search[1].aspx	
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5MSQME81\Search[1].aspx	
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\HCWSVCS9\Search[1].aspx	

ClearJavaCache::

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT



  • Please download MiniToolBox and save it to your desktop and run it.

    Checkmark following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List installed programs.

Click Go and post the result (Result.txt) that pops up. A copy of result.txt will be saved in the same directory the tool is run.

NEXT


Please download Farbar Service Scanner to your desktop and run it.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

NEXT

Please advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 CatByte

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Posted 26 October 2012 - 05:52 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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