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I can't enable protection on Malwarebytes


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11 replies to this topic

#1 banditz

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Posted 17 October 2012 - 06:27 PM

Hi, I am having problems enabling the file and web protection in malwarebytes. It will update the definitions daily and I can manually scan. It does not auto detect nor is there an icon in the system tray. I did uninstall, clean and reinstall and can enable until I reboot then it is disabled again. Nortons and Malwarebytes both scan and find nothing.

I really don't feel protected right now as Nortons does not catch all.

I an running:
PC with xp sp3 and IE8.

Couls I please get some help figuring out if I am infected of not?

It would be greatly appreciated.

Thanks,
Richard

Edited by banditz, 17 October 2012 - 06:27 PM.


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#2 boopme

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Posted 18 October 2012 - 01:19 PM

Hello,are you using the free or paid version?

Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.
alternate download link
  • Save any unsaved work. TFC will close ALL open programs including your browser!
  • Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
  • Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
  • TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
  • Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.


For Windows XP:
  • First uninstall Malwarebytes' Anti-Malware using Add/Remove Programs in the Control Panel.
  • Restart the computer.
  • Download the mbam-clean.exe (MBAM Cleanup Utility) and save it to your Desktop.
  • Double-click on mbamclean.exe to start the utility.
  • When the cleanup routine has finished, it will ask to reboot your computer. Please allow the reboot.
  • After the computer restarts, temporarily disable your Anti-Virus, then download and install the latest version of Malwarebytes' Anti-Malware (v1.46) from here
.
-- If using the Pro version, you will need to reactivate the program using the license key you were sent. If using the free version, then just ignore that part.
-- Launch the program and set the Protection and Registration. Then go to the UPDATE tab and check for updates if not done during installation.
-- Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

Edited by boopme, 18 October 2012 - 01:27 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 banditz

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Posted 18 October 2012 - 06:41 PM

Hi,

I have the purchased pro version.

I did all the things as described and still it will not give me an icon in the system tray nor keep the protection enabled. I was however able to enable it until a reboot and then it is disabled again.

I just can't figure this out.

Thanks

Edited by banditz, 18 October 2012 - 06:42 PM.


#4 boopme

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Posted 18 October 2012 - 08:07 PM

Not running you off but you det free excellent help here with the paid product.

http://www.malwarebytes.org/support/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 banditz

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Posted 18 October 2012 - 09:07 PM

They can't figure it out yet either. I am thinking something is preventing it from staying enabled. Maybe malware, virus or something.

I didn't want to just start trying all fix up apps without help.

Thanks, Rich

#6 boopme

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Posted 18 October 2012 - 09:18 PM

Then we need a deeper look and a DDS log.
Please follow our Guide

Preparation Guide For Use Before Using Malware Removal Tools
Should GMER fail to run just skip it.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 banditz

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Posted 19 October 2012 - 08:54 AM

Should I copy and paste logs here or attach the log files? I have always copy and pasted in the past.

#8 boopme

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Posted 19 October 2012 - 09:23 AM

You can only copy/paste in this section.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 banditz

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Posted 19 October 2012 - 06:33 PM

Hear you go. GMER took forever.

The forum say my post is too long with the GMER log, even if I try to put it in a seperate post?

DDS Log
DDS (Ver_2012-10-19.01) - NTFS_x86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.7.2
Run by Rich at 9:46:44 on 2012-10-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.234 [GMT -4:00]
.
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*
.
============== Running Processes ================
.
C:\Program Files\IObit\Advanced SystemCare 5\ASCService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Binnerup Consult\My Movies Collection Management\My Movies Tray.exe
C:\WINDOWS\system32\hasplms.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\Program Files\IObit\Advanced SystemCare 5\ASCTray.exe
C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect\11\ISUSPM.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Documents and Settings\Rich\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Norton Internet Security\Engine\19.9.0.9\ccSvcHst.exe
C:\Program Files\Nitro\Pro 8\NitroPDFDriverService8.exe
C:\WINDOWS\system32\nlssrv32.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe
C:\Program Files\Norton Internet Security\Engine\19.9.0.9\ccSvcHst.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k bthsvcs
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://my.yahoo.com/
uProxyOverride = hxxp://127.0.0.1;*.local
BHO: IDM integration (IDMIEHlprObj Class): {0055C089-8582-441B-A0BF-17B458C2A3A8} - c:\program files\internet download manager\IDMIECC.dll
BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\19.9.0.9\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\19.9.0.9\ips\ipsbho.dll
BHO: RoboForm: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: &RoboForm: {724D43A0-0D85-11D4-9908-00400523E39A} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\19.9.0.9\coieplg.dll
TB: &RoboForm: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\19.9.0.9\coieplg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - <orphaned>
uRun: [AnyDVD] c:\program files\slysoft\anydvd\AnyDVDtray.exe
uRun: [Advanced SystemCare 5] "c:\program files\iobit\advanced systemcare 5\ASCTray.exe" /AutoStart
uRun: [ISUSPM] "c:\documents and settings\all users\application data\flexnet\connect\11\ISUSPM.exe" -scheduler
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [UpdatePPShortCut] "c:\program files\cyberlink\powerproducer\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerproducer" updatewithcreateonce "software\cyberlink\powerproducer\5.0"
mRun: [My Movies Tray] "c:\program files\binnerup consult\my movies collection management\My Movies Tray.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\rich\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\rich\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
uPolicies-Explorer: NoDriveAutoRun = dword:67108863
uPolicies-Explorer: NoDriveTypeAutoRun = dword:323
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:323
mPolicies-Explorer: NoDriveAutoRun = dword:67108863
IE: Add to &Evernote - c:\program files\evernote\evernote3.5\enbar.dll/2000
IE: Customize Menu - c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html
IE: Download all links with IDM - c:\program files\internet download manager\IEGetAll.htm
IE: Download with IDM - c:\program files\internet download manager\IEExt.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Fill Forms - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: MasterCook: Select Image - c:\documents and settings\rich\local settings\application data\mastercook web import\MCIEContext.hta
IE: Open Selected URL - c:\program files\rightclick googlesearch & openselectedurl\openselectedurl.htm
IE: RoboForm Toolbar - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: Save Forms - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: Search &Google - c:\program files\rightclick googlesearch & openselectedurl\google.htm
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html
IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html
IE: {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {E0B8C461-F8FB-49b4-8373-FE32E92528A6} - {BC0E0A5D-AB5A-4fa4-A5FA-280E1D58EEEE} - c:\program files\evernote\evernote3.5\enbar.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E6EF5071-7647-4E85-9785-87B6CF5CB561} - {C92041C1-6D22-4069-BA0E-66246AA752B0}
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/C/B/F/CBF23A2C-3E55-4664-BC5C-762780D79BA0/OGAControl.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {1E3F1348-4370-4BBE-A67A-CC7ED824CA85} - hxxp://download.microsoft.com/download/7/4/9/749b0dc5-2175-4d5b-a6dd-9c4bc923683e/Selfhelpcontrol.cab
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1329674640875
DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} - hxxp://ccfiles.creative.com/Web/softwareupdate/su/ocx/15102/CTSUEng.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1346017853859
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} - hxxp://www.superadblocker.com/activex/sabspx.cab
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab
DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{A1CEDA1A-FF51-4AD6-8430-809F40233C6E} : DHCPNameServer = 192.168.1.1
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\rich\application data\mozilla\firefox\profiles\kghxyr0w.default\
FF - prefs.js: browser.search.selectedEngine - eBay
FF - plugin: c:\program files\foxit software\foxit phantompdf\plugins\npFoxitPhantomPDFPlugin.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_4_402_287.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npptools.dll
FF - plugin: c:\windows\system32\NPSWF32.dll
FF - ExtSQL: !HIDDEN! 2010-10-06 22:40; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - ExtSQL: !HIDDEN! 2011-09-02 09:53; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 stwlfbus;stwlfbus;c:\windows\system32\drivers\stwlfbus.sys [2003-4-27 8704]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1309000.009\symds.sys [2012-10-1 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1309000.009\symefa.sys [2012-10-1 924320]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.0.145\definitions\bashdefs\20120928.001\BHDrvx86.sys [2012-10-1 995488]
R1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\nis\1309000.009\ccsetx86.sys [2012-10-1 132768]
R1 IDMTDI;IDMTDI;c:\windows\system32\drivers\idmtdi.sys [2011-4-25 98160]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-17 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1309000.009\ironx86.sys [2012-10-1 149624]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2010-6-29 116608]
R2 AdvancedSystemCareService5;Advanced SystemCare Service 5;c:\program files\iobit\advanced systemcare 5\ASCService.exe [2012-5-11 913792]
R2 hasplms;HASP License Manager;c:\windows\system32\hasplms.exe -run --> c:\windows\system32\hasplms.exe -run [?]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-10-18 399432]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-10-18 676936]
R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2010-9-7 202048]
R2 MSSQL$MYMOVIES;SQL Server (MYMOVIES);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29293408]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\19.9.0.9\ccsvchst.exe [2012-10-1 138272]
R2 NitroDriverReadSpool8;NitroPDFDriverCreatorReadSpool8;c:\program files\nitro\pro 8\NitroPDFDriverService8.exe [2012-10-10 196616]
R2 nlsX86cc;Nalpeiron Licensing Service;c:\windows\system32\nlssrv32.exe [2012-1-31 66560]
R2 thdudf;TOSHIBA UDF2.5 Reader File System Driver;c:\windows\system32\drivers\thdudf.sys [2011-6-21 66944]
R2 TuneUp.UtilitiesSvc;TuneUp Utilities Service;c:\program files\tuneup utilities 2012\TuneUpUtilitiesService32.exe [2012-4-5 1529152]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-10-18 106656]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.0.145\definitions\ipsdefs\20121018.001\IDSXpx86.sys [2012-10-19 373728]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-10-18 22856]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.0.145\definitions\virusdefs\20121018.021\NAVENG.SYS [2012-10-19 92704]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_19.5.0.145\definitions\virusdefs\20121018.021\NAVEX15.SYS [2012-10-19 1601184]
R3 st3wolf;st3wolf;c:\windows\system32\drivers\st3wolf.sys [2003-4-27 99360]
R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files\tuneup utilities 2012\TuneUpUtilitiesDriver32.sys [2012-3-29 10064]
R3 vdiskbus;Virtual Disk Bus;c:\windows\system32\drivers\VDiskBus.sys [2010-2-14 35107]
R3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);c:\windows\system32\drivers\WsAudio_DeviceS(1).sys [2010-3-19 25704]
R3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);c:\windows\system32\drivers\WsAudio_DeviceS(2).sys [2010-3-19 25704]
R3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);c:\windows\system32\drivers\WsAudio_DeviceS(3).sys [2010-3-19 25704]
R3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);c:\windows\system32\drivers\WsAudio_DeviceS(4).sys [2010-3-19 25704]
R3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);c:\windows\system32\drivers\WsAudio_DeviceS(5).sys [2010-3-19 25704]
S0 akqim;akqim; [x]
S0 onsneo;onsneo;c:\windows\system32\drivers\lpqjvpa.sys --> c:\windows\system32\drivers\lpqjvpa.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 iPodDrv;iPodDrv; [x]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-5-30 250808]
S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys [2012-1-10 6016]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2012-4-29 80824]
S3 dgderdrv;dgderdrv;c:\windows\system32\drivers\dgderdrv.sys [2012-1-25 20032]
S3 libusb0;LibUsb-Win32 - Kernel Driver 06/04/2010,1.12.1.1;c:\windows\system32\drivers\libusb0.sys [2010-3-15 35392]
S3 motandroidusb;Mot ADB Interface Driver;c:\windows\system32\drivers\motoandroid.sys [2012-1-10 25856]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2012-1-10 20480]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2012-1-10 8320]
S3 MotDev;Motorola Inc. USB Device;c:\windows\system32\drivers\motodrv.sys [2012-1-10 42752]
S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\Motousbnet.sys [2012-1-10 23424]
S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys --> c:\windows\system32\drivers\motusbdevice.sys [?]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-10-15 115168]
S3 rkhdrv40;Rootkit Unhooker Driver; [x]
S3 Roxio UPnP Renderer 11;Roxio UPnP Renderer 11; [x]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2012-4-29 181432]
S3 SureThing Labelflash service;SureThing Labelflash service;c:\program files\common files\surething shared\stllssvr.exe [2010-2-12 74392]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-10-18 22:52:24 -------- d-----w- c:\documents and settings\rich\application data\Malwarebytes
2012-10-18 22:52:10 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-10-18 22:52:07 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-10-18 22:52:07 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-10-18 16:57:20 -------- d-----w- c:\documents and settings\rich\local settings\application data\Quicken WillMaker Plus 2013
2012-10-18 16:56:19 -------- d-----w- c:\program files\Quicken WillMaker Plus 2013
2012-10-17 14:36:23 -------- d-----w- c:\documents and settings\rich\application data\Nitro
2012-10-17 14:36:23 -------- d-----w- c:\documents and settings\rich\application data\FileOpen
2012-10-17 14:36:23 -------- d-----w- c:\documents and settings\all users\application data\FileOpen
2012-10-17 14:35:10 27144 ----a-w- c:\windows\system32\nitrolocalmon2.dll
2012-10-17 14:35:10 18440 ----a-w- c:\windows\system32\nitrolocalui2.dll
2012-10-17 14:34:17 -------- d-----w- c:\program files\Nitro
2012-10-17 14:34:17 -------- d-----w- c:\program files\common files\Nitro
2012-10-17 14:34:01 -------- d-----w- c:\documents and settings\all users\application data\Nitro
2012-10-16 00:37:26 -------- d-----w- c:\documents and settings\rich\local settings\application data\Sun
2012-10-16 00:37:06 821736 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-10-16 00:36:31 93672 ----a-w- c:\windows\system32\WindowsAccessBridge.dll
2012-10-15 23:43:43 -------- d-----w- c:\program files\Mozilla Maintenance Service
2012-10-15 23:43:30 73696 ----a-w- c:\program files\mozilla firefox\breakpadinjector.dll
2012-10-15 23:43:29 192600 ----a-w- c:\program files\mozilla firefox\maintenanceservice_installer.exe
2012-10-15 23:43:29 115168 ----a-w- c:\program files\mozilla firefox\maintenanceservice.exe
2012-10-15 23:43:28 770384 ----a-w- c:\program files\mozilla firefox\msvcr100.dll
2012-10-15 23:43:28 421200 ----a-w- c:\program files\mozilla firefox\msvcp100.dll
2012-10-15 23:43:24 96224 ----a-w- c:\program files\mozilla firefox\webapprt-stub.exe
2012-10-15 23:43:24 157272 ----a-w- c:\program files\mozilla firefox\webapp-uninstaller.exe
2012-10-14 18:34:32 -------- d-----w- c:\program files\ESET
2012-10-13 22:37:36 -------- d-s---w- C:\uninstall
2012-10-13 22:09:34 -------- d-----w- c:\program files\iPod
2012-10-13 22:09:17 -------- d-----w- c:\program files\iTunes
2012-10-13 22:09:17 -------- d-----w- c:\documents and settings\all users\application data\188F1432-103A-4ffb-80F1-36B633C5C9E1
2012-10-11 22:54:03 -------- d-----w- c:\program files\CCleaner Professional v3.20
2012-10-11 22:14:18 -------- d-----w- c:\documents and settings\all users\application data\Gibraltar
2012-10-06 23:32:16 -------- d-----w- C:\books - epub
2012-10-06 13:52:17 -------- d-----w- c:\program files\ReNamer
2012-10-06 13:34:25 -------- d-----w- c:\documents and settings\rich\WINDOWS
2012-10-06 13:34:23 88 ----a-w- c:\documents and settings\all users\application data\B3FD68D0B6.sys
2012-10-06 13:34:23 3205744 ----a-w- c:\documents and settings\rich\application data\idman519.exe
2012-10-01 21:36:59 924320 ----a-w- c:\windows\system32\drivers\nis\1309000.009\symefa.sys
2012-10-01 21:36:59 388216 ----a-w- c:\windows\system32\drivers\nis\1309000.009\symtdi.sys
2012-10-01 21:36:59 345208 ----a-w- c:\windows\system32\drivers\nis\1309000.009\symtdiv.sys
2012-10-01 21:36:59 340088 ----a-r- c:\windows\system32\drivers\nis\1309000.009\symds.sys
2012-10-01 21:36:59 32928 ----a-w- c:\windows\system32\drivers\nis\1309000.009\srtspx.sys
2012-10-01 21:36:59 318584 ----a-w- c:\windows\system32\drivers\nis\1309000.009\symnets.sys
2012-10-01 21:36:58 574112 ----a-w- c:\windows\system32\drivers\nis\1309000.009\srtsp.sys
2012-10-01 21:36:58 149624 ----a-w- c:\windows\system32\drivers\nis\1309000.009\ironx86.sys
2012-10-01 21:36:58 132768 ----a-w- c:\windows\system32\drivers\nis\1309000.009\ccsetx86.sys
2012-10-01 21:36:39 8942 ----a-w- c:\windows\system32\drivers\nis\1309000.009\symvtcer.dat
2012-10-01 21:36:38 -------- d-----w- c:\windows\system32\drivers\nis\1309000.009
2012-09-29 17:12:17 -------- d-----w- c:\program files\common files\DTI
.
==================== Find3M ====================
.
2012-10-16 00:36:04 746984 ----a-w- c:\windows\system32\deployJava1.dll
2012-10-16 00:36:04 143872 ----a-w- c:\windows\system32\javacpl.cpl
2012-10-16 00:29:26 73656 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-10-16 00:29:26 696760 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-08-28 15:14:53 916992 ----a-w- c:\windows\system32\wininet.dll
2012-08-28 15:14:53 43520 ------w- c:\windows\system32\licmgr10.dll
2012-08-28 15:14:52 1469440 ------w- c:\windows\system32\inetcpl.cpl
2012-08-28 12:07:15 385024 ------w- c:\windows\system32\html.iec
2012-08-26 12:56:17 121248 ----a-w- c:\windows\system32\drivers\AnyDVD.sys
2012-08-24 13:53:22 177664 ----a-w- c:\windows\system32\wintrust.dll
2012-08-21 17:01:22 26840 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2012-08-21 17:01:22 106928 ----a-w- c:\windows\system32\GEARAspi.dll
2012-08-21 13:29:19 2192896 ------w- c:\windows\system32\ntoskrnl.exe
2012-08-21 12:58:06 2069632 ------w- c:\windows\system32\ntkrnlpa.exe
2012-07-23 19:59:24 22400 ----a-w- c:\windows\system32\RegistryDefragBootTime.exe
.
============= FINISH: 9:48:06.56 ===============

Attach log:
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-10-19.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 2/9/2010 9:11:56 PM
System Uptime: 10/19/2012 6:00:03 AM (3 hours ago)
.
Motherboard: Dell Computer Corp. | | 0M0321
Processor: Intel® Pentium® 4 CPU 2.66GHz | Microprocessor | 2657/533mhz
.
==== Disk Partitions =========================
.
A: is Removable
C: is FIXED (NTFS) - 466 GiB total, 95.671 GiB free.
D: is FIXED (NTFS) - 149 GiB total, 18.187 GiB free.
E: is CDROM ()
F: is CDROM ()
H: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
7-Zip 9.20
Add or Remove Adobe Creative Suite 3 Master Collection
Adobe After Effects CS3 Presets
Adobe AIR
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Creative Suite 3 Master Collection
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Flash CS3
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Flash Video Encoder
Adobe Fonts All
Adobe Help Viewer CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Photoshop Lightroom 3.2
Adobe Setup
Adobe SING CS3
Adobe Stock Photos CS3
Adobe SVG Viewer 3.0
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Video Profiles
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP DVA Panels CS3
Adobe XMP Panels CS3
Advanced SystemCare 5
AHV content for Acrobat and Flash
AI RoboForm (All Users)
AIO_Scan
Amazon Kindle
Android
AnswerWorks 5.0 English Runtime
AnyDVD
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 1.3.11 (Unicode)
Auto-Do-It
AutoFX PhotoGraphic Edges 6
AutoFX Suites
BarBack
BarGenie 9.0
BayGenie eBay Auction Sniper Pro Edition 3.3.6.3
Bias Sound Soap 2 DX RTAS VST v2.01
Big Fish Games Texas Hold'Em
BigOven
Bonjour
BufferChm
C8100
C8100_Help
calibre
CalorieKing Nutrition and Exercise Manager (remove only)
Cards_Calendar_OrderGift_DoMorePlugout
Chapter Master 1.2.6
CloneDVD2
CloneDVDmobile
CollegeBAR 8.4
Color Efex Pro 4
Compare It!
Compatibility Pack for the 2007 Office system
ContentManager
CoPilot Central 2.0
Copy
CopyPod Suite (remove only)
Corel PaintShop Pro X4
Coupon Printer for Windows
CP2101 USB to UART Bridge Controller Driver Set
CuteShield File Shredder
CyberLink PhotoNow
CyberLink PowerDirector
CyberLink PowerProducer
DAEMON Tools
Daniusoft Media Converter Ultimate(Build 2.5.1.4)
DAO
Destination Component
DeviceDiscovery
Dfine 2.0
Dfx
DjVuLibre+DjView
DocProc
DocProcQFolder
Dropbox
DVD Profiler Version 3.8.1
DxO Optics Pro 6
Easy Video Joiner 5.21
ESET Online Scanner v3
eSupportQFolder
Evernote
EZ Label Xpress Lite
Fax
ffdshow [rev 2527] [2008-12-19]
Final Media Player 2011
FNC 11 Installer
Foxit PhantomPDF
Genuine Fractals 6.0.6 Professional Edition
GPBaseService
GPBaseService2
Hallmark Card Studio 2011 Deluxe
HDR Efex Pro
Home and Business Attorney
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hoyle Card Games 2011 (remove only)
HP Imaging Device Functions 10.0
HP Photosmart All-In-One Driver Software 10.0 Rel .2
HP Photosmart Essential 2.5
HP Smart Web Printing 4.60
HP Solution Center 13.0
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookWebPack1
HPProductAssistant
ICA
ImageSizer
ImgBurn
Intel® IPP Run-Time Installer 5.2 for Windows* on IA-32
Intel® PRO Ethernet Adapter and Software
Internet Download Manager
IPM_PSP_COM
iPod PC Transfer Suit 3.4
iTunes
Java 7 Update 7
Java Auto Updater
Java DB 10.5.3.0
Java™ 6 Update 31
Java™ SE Development Kit 6 Update 21
Jawbone Updater
Jobber Computer Plus
LAME v3.98.2 for Audacity
LEAD Command Line Utils
Lernout & Hauspie TruVoice American English TTS Engine
LightScribe Applications
LightScribe Diagnostic Utility
LightScribe System Software
LightScribe Template Labeler
LightZone 3.7
Living Cookbook 2011
Logitech Harmony Remote Software 7
Magic ISO Maker v5.4 (build 0245)
MakeMKV v1.7.6
Malwarebytes Anti-Malware version 1.65.1.1000
MarkAble 2.3.1
MasterCook 11
MediaMonkey 4.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft English TTS Engine
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.7
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Edition 2003
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Software Update for Web Folders (English) 12
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MYMOVIES)
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Management Studio Express
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Streets & Trips 2010
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable Package
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft WinUsb 1.0
MKV Converter Studio V2.0.1
MobileMe Control Panel
MotoHelper 2.1.32 Driver 5.4.0
MotoHelper MergeModules
MOTOR / ALLDATA
Motorola Mobile Drivers Installation 5.4.0
Mozilla Firefox 16.0.1 (x86 en-US)
Mozilla Maintenance Service
MP3 Splitter & Joiner Pro 4.21
MSVCSetup
MSXML 4.0
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser
My Movies Collection Management
MyFreeCodec
Mystical
NAVIGON Fresh 3.4.1
Nero 7 Ultra Edition
neroxml
Nitro Pro 8
Norton Internet Security
NoteTab 7 (Remove only)
Nuance OmniPage 18
Nuance PDF Create 7
OCR Software by I.R.I.S. 10.0
Omron Health Management Software
OnDemand5
PanoStandAlone
PDF Settings
PhotoTools 2.5 Professional Edition
PL-2303 USB-to-Serial
ProntoProEdit NG
ProntoProEdit NG Setup Support
PropertiesPlus (Remove Only)
Protected Music Converter version 1.9.7.5
PS_AIO_02_ProductContext
PS_AIO_02_Software
PS_AIO_02_Software_Min
PSPPContent
PSPPHelp
PSSWCORE
Quicken 2010
Quicken WillMaker Plus 2013
QuickTime
RAIDar 4.1.6
REALTEK GbE & FE Ethernet PCI NIC Driver
Recover My iPod
Registry Clean Expert
Remote Control USB Driver
ReNamer
RoxioShim
RSDLite
Samsung Kies
SAMSUNG USB Driver for Mobile Phones
SAPI Wrapper
Scan
Scansoft PDF Create
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596856) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597162) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687314) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2597161) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2687315) 32-Bit Edition
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2544521)
Security Update for Windows Internet Explorer 7 (KB2559049)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Encoder (KB2447961)
Security Update for Windows Media Encoder (KB954156)
Security Update for Windows Media Encoder (KB979332)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Sentinel System Driver
Setup
Sharpener Pro 3.0
Silver Efex Pro 2
SmartSound Quicktracks Plugin
SmartWebPrinting
SolutionCenter
Sound Blaster Live!
Status
SUPERAntiSpyware
SureThing CD Labeler Deluxe 5
Tansee iPod Copy v1.01
The Ultimate Troubleshooter
Toolbox
TouchCopy 09
TrayApp
TTS Wrapper
TuneUp Utilities 2012
TuneUp Utilities Language Pack (en-US)
UnloadSupport
Unlocker 1.8.6
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687407) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
V CAST Music with Rhapsody
VC User CRT71 RTL X86 ---
VC User MFC71 RTL X86 ---
VideoToolkit01
Viveza 2
WebFldrs XP
WebReg
Wiley CulinarE-Companion
Windows 7 Upgrade Advisor
Windows Driver Package - Google, Inc. (WinUSB) AndroidUsbDeviceClass (08/11/2009 2.0.0010.00002)
Windows Internet Explorer 8
Windows Media Encoder 9 Series
Windows Media Format 11 runtime
Windows Media Player 11
Windows PowerShell™ 1.0
Windows XP Service Pack 3
WinISO 5.3
WinRAR archiver
Winternals Administrator's Pak
WinTools.net 9.11.1 Ultimate
.
==== Event Viewer Messages From Past Week ========
.
10/18/2012 9:31:01 AM, error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.
10/18/2012 6:09:11 PM, error: Service Control Manager [7034] - The TuneUp Utilities Service service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:09 PM, error: Service Control Manager [7034] - The SQL Server VSS Writer service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:09 PM, error: Service Control Manager [7034] - The Cyberlink RichVideo Service(CRVS) service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:08 PM, error: Service Control Manager [7034] - The Protexis Licensing V2 service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:08 PM, error: Service Control Manager [7034] - The NitroPDFDriverCreatorReadSpool8 service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:08 PM, error: Service Control Manager [7034] - The Nalpeiron Licensing Service service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:08 PM, error: Service Control Manager [7031] - The MotoHelper Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
10/18/2012 6:09:07 PM, error: Service Control Manager [7034] - The LightScribeService Direct Disc Labeling Service service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:07 PM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:07 PM, error: Service Control Manager [7034] - The HASP License Manager service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:07 PM, error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
10/18/2012 6:09:07 PM, error: Service Control Manager [7031] - The SAS Core Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
10/18/2012 6:09:07 PM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
10/18/2012 6:09:04 PM, error: Service Control Manager [7034] - The Advanced SystemCare Service 5 service terminated unexpectedly. It has done this 1 time(s).
10/15/2012 6:26:22 PM, error: Disk [11] - The driver detected a controller error on \Device\Harddisk2\D.
10/14/2012 3:28:18 PM, error: DCOM [10000] - Unable to start a DCOM Server: {548E275F-0290-40E7-B454-738B0C61DE60}. The error: "%1450" Happened while starting this command: C:\Documents and Settings\All Users\Application Data\FLEXnet\Connect\11\agent.exe -Embedding
10/14/2012 2:18:15 PM, error: Service Control Manager [7034] - The 20BF81AA service terminated unexpectedly. It has done this 1 time(s).
10/13/2012 9:09:09 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service upnphost with arguments "" in order to run the server: {204810B9-73B2-11D4-BF42-00B0D0118B56}
10/13/2012 8:23:33 AM, error: Service Control Manager [7034] - The MBAMService service terminated unexpectedly. It has done this 1 time(s).
10/13/2012 10:21:33 PM, error: Cdrom [11] - The driver detected a controller error on \Device\CdRom1.
10/12/2012 8:09:00 AM, error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
10/12/2012 8:07:27 AM, error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
10/12/2012 8:07:27 AM, error: Service Control Manager [7000] - The MCSTRM service failed to start due to the following error: The system cannot find the file specified.
10/12/2012 8:07:27 AM, error: Service Control Manager [7000] - The LEC TranslateDotNet Server service failed to start due to the following error: The system cannot find the path specified.
10/12/2012 8:07:27 AM, error: Service Control Manager [7000] - The iPodDrv service failed to start due to the following error: The system cannot find the file specified.
10/12/2012 8:07:27 AM, error: Service Control Manager [7000] - The AST Service service failed to start due to the following error: The system cannot find the path specified.
10/12/2012 8:07:03 AM, error: sptd [4] - Driver detected an internal error in its data structures for .
.
==== End Of File ===========================

Edited by banditz, 19 October 2012 - 06:38 PM.


#10 boopme

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Posted 19 October 2012 - 08:36 PM

Soory if I was not clear enough. Please see step 9 of the Prep Guide.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 banditz

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Posted 19 October 2012 - 11:24 PM

Oh, I thought you were helping me. Oh well, Thanks anyways!

Please close this thread

#12 boopme

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Posted 20 October 2012 - 09:36 PM

I was but BC policy is all DDs logs are posted in the other forum and reviewed by our staff trained in those logs..

Thank you//

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 2 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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