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Fujitsu Toshiba testing.


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#1 snglnluvnit

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Posted 16 October 2012 - 11:52 PM

So I read the pinned topic on hdd installation/diagnostic tools. Went to the Toshiba site downloaded the Fujitsu HDD Diagnostic Tool for Windows. When I run it as Administrator it loads/opens just fine but will not let me select a hdd to test, if I click on short test button it tells me I must select a drive first. It finds the drives okay. So I downloaded the DOS version to put on a boot disc. I burned it into an iso, and then burned that to a CD.. Obviously I did something incorrectly as it did not work.. Some direction would be greatly appreciated!!

Thanks,
Scott

EDIT: I was able to run UBCD 5.1 and ran the Fujitsu HDD test from there and it did not find the drive either. The machine is brand new and was working fine, the guy said some error msg (he thought it was a virus) came up and then it shut off, to never reboot into Windows again. I tried a Startup repair with Win7 disc (no joy). It seems to function when I have it plugged into an USB adapter to my main machine. I just tried a different hdd (loaded with Vista) into machine, it complained but got to the desktop, so that leaves me with the belief that the new hdd is failing fast.

Edited by snglnluvnit, 17 October 2012 - 12:26 AM.


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#2 the_patriot11

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Posted 17 October 2012 - 09:39 AM

Boot it into BIOS and see if the BIOS recognizes the drive, also check inside to make sure the cables are properly hooked up. If the BIOs doesnt recognize the drive, and its hooked up properly, chances are its toasted beyond the capability of testing. If the BIOS does recognize it, then you may have done something wrong with the diagnostic tool.

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#3 snglnluvnit

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Posted 17 October 2012 - 12:44 PM

It shows up in BIOS, it was purchased new 6 weeks ago, and is a laptop. As I stated earlier I can access the drive through an USB adapter, and I put a known good drive in machine (loaded w/vista) and it booted to desktop, complained some about updating drivers, but it still worked.

#4 jhayz

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Posted 17 October 2012 - 07:47 PM

Have you tried scanning the drive first with Malwarebytes or a resident antivirus while connected as an external drive? You could also use the Windows error checking tools.

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#5 snglnluvnit

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Posted 17 October 2012 - 10:36 PM

I used chkdsk and it reported nothing, neither MBAM or MSE finish a scan, they just get to a point and stop. TDSSKiller came back clean. I spoke with Toshiba today and they had attempt to boot into Safe Mode (failed), and attempt to boot into Factory Recovery (failed), they thought it would be a faulty hdd, so back it goes.




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