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administrator access for installing not working


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#1 fe1ipe

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Posted 15 October 2012 - 08:54 PM

Greetings. I am running Windows 7, 64 bit on an HP pavilion dv6. For the past few weeks i've noticed that Windows is unable to do automatic updating. When I try to update manually, I get error 80070005 "authentication failed". I have had the same issue when trying to update Flash Player. When it starts to install, the error window says "the user does not have sufficient privileges to install adobe flash player". I am logged in as administrator. I've tried right click and run as administrator, but same issue. I've removed other antivirus software. When i look at update history for windows, the last time it was updated was in July of this year... so something happened after that.
any help is greatly appreciated.

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#2 narenxp

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Posted 15 October 2012 - 09:54 PM

Download

Windows repair tool

Extract and launch the Repair_Windows.exe file

Click on Start repairs tab-click on Start

check mark following options alone

Reset registry permissions
Reset file permissions
Repair windows updates


Checkmark Restart System When Finished option
click the Start button

System should restart after repair

Can you install flash player and updates now?

Edited by narenxp, 15 October 2012 - 09:57 PM.


#3 fe1ipe

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Posted 18 October 2012 - 07:07 AM

Thank you, the tweaking program fixed the windows update issues, but im still having the same issue with the update for flash player. Any suggestions?

On another note, is it advisable to download all important windows updates?

#4 narenxp

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Posted 18 October 2012 - 08:12 PM

On another note, is it advisable to download all important windows updates?


Yes

Download the latest update from here

http://www.adobe.com/support/flashplayer/downloads.html

Save it to desktop,right click on the installer and select run as administrator

Can you install it now?

#5 fe1ipe

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Posted 19 October 2012 - 07:21 PM

On another note, is it advisable to download all important windows updates?


Yes

Download the latest update from here

http://www.adobe.com/support/flashplayer/downloads.html

Save it to desktop,right click on the installer and select run as administrator

Can you install it now?


i tried that, and still had the same issue. Any other suggestions?
Thanks.

#6 narenxp

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Posted 19 October 2012 - 08:37 PM

Create a new user account and try to install it from new account.Let me know if that works.

#7 fe1ipe

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Posted 19 October 2012 - 09:12 PM

Create a new user account and try to install it from new account.Let me know if that works.


i created a new account with administrator priviledges, but i still had the same error. If this would have worked, would the update also affect the other accounts?

Other options?
Thanks again for your continued help.

#8 narenxp

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Posted 19 October 2012 - 09:18 PM

I was just checking if profile was corrupt.Lets try a clean boot

http://www.askdrtech.com/solutions/post/How-to-perform-a-clean-startup-%28clean-boot%29-in-Windows-7.aspx

Restart the PC.Does it work now?

#9 fe1ipe

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Posted 20 October 2012 - 10:07 PM

I was just checking if profile was corrupt.Lets try a clean boot

http://www.askdrtech.com/solutions/post/How-to-perform-a-clean-startup-%28clean-boot%29-in-Windows-7.aspx

Restart the PC.Does it work now?


i haven't done this yet...
I was checking on the status of the Windows Updates and several have a "failed" status. When i checked on the error code for the failed updates, the code is 800F0826. When I looked up this error code, it says "Windows Update error 800f0826 is displayed when an update for Windows has failed to install and is preventing you from installing additional updates. Error 800f0826 does not identify the update that has caused the problem. The update that has caused the problem will display a different error." The update with the different error is 80070005, which is an error with administrator privileges (the same issue i've had since the beginning). The update that has this error was Update for Windows 7 for x64-based Systems (KB2732487). A few updates were successful, but all security updates and Windows 7 updates failed.

So it appears that my windows update problem has not been fixed.

Thanks again.

#10 narenxp

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Posted 20 October 2012 - 10:11 PM

but all security updates and Windows 7 updates failed.


Do not install them together.Install one by one.Let me know if it goes.

#11 fe1ipe

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Posted 20 October 2012 - 10:15 PM

but all security updates and Windows 7 updates failed.


Do not install them together.Install one by one.Let me know if it goes.


ok, i will try that. Just curious as to why that may make a difference? Will I have to do this each time there is a list of windows updates?

#12 narenxp

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Posted 20 October 2012 - 10:19 PM

Try this only when windows updates fails to install.

#13 fe1ipe

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Posted 11 November 2012 - 08:26 PM

Try this only when windows updates fails to install.

Sorry for long delay in reply. Here is what i've done so far:
I had a lot of updates to install since the automatic updates had not happened in a while. I was able to manually install all of them but 2: KB2719857 and KB2732487( Both of these are Updates for windows 7 x64-based system). The error code for update KB2719857 was 800F0826, and the code for KB2732487 was 80070005 (lack of permissions... same problem i've been having since the beginning). I tried to install only one at a time, but it still didn't work.
Any other suggestions?




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