Posted 24 October 2012 - 06:32 PM
Just a suggestion, but it sounds like your HP printer drivers have got corrupted. Generally this is fairly easy to fix.
1 Download the newest drivers for your printer model and operating system,Win 7, from the HP website and save them somewhere convenient.
2 Uninstall your existing drivers either using the HP uninstaller if it is on your system, or Control panel - Program control - add/remove programs.
3 Install the new drivers.
Printers can be fusy about the driver installation process - it's worth having a look at the manual to get the sequence correct. Some like you to connect and power on the printer before you install the drivers, others insist you install the drivers before connecting the printer. I think HPs fall into the latter group, but check !
I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !