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Windows 7 will not print to a printer anymore


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#1 moshiachnow

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Posted 15 October 2012 - 05:29 AM

B"H

I have a Windows 7 Home Premium 64 bit computer which I will call the main PC. An HP LaserJer is directly connected to it, and shows up as the default printer. About a month ago, it stopped responding to print jobs. They show up in the "jobs pending" list, but do not print. If I try to print to that printer from another PC on the network, the document shows up in the pending list, but then says "Error" and will not print either.

If I connect the printer to a different PC, it will print. If I try to print to the printer connected to another PC from the main PC, it will not print. The print spooler is running. There are only restore points from the past week or so, and this started happening over a month ago.

Does anyone have any idea how I can fix this?

Yosef

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#2 moshiachnow

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Posted 15 October 2012 - 05:53 AM

I should add that the option to print to PDF and other similar things works on the main PC. If that information is useful.

#3 Chris Cosgrove

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Posted 24 October 2012 - 06:32 PM

Hi Yosef

Just a suggestion, but it sounds like your HP printer drivers have got corrupted. Generally this is fairly easy to fix.

1 Download the newest drivers for your printer model and operating system,Win 7, from the HP website and save them somewhere convenient.
2 Uninstall your existing drivers either using the HP uninstaller if it is on your system, or Control panel - Program control - add/remove programs.
3 Install the new drivers.

Printers can be fusy about the driver installation process - it's worth having a look at the manual to get the sequence correct. Some like you to connect and power on the printer before you install the drivers, others insist you install the drivers before connecting the printer. I think HPs fall into the latter group, but check !

Regards,

Chris Cosgrove

I am going to be away until about the 22nd October. Time on-line will be reduced and my internet access may be limited. PMs may not be replied to as quickly as normal !





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