..this is a long story...
what happened was, at first, I suspected there to be a spyware on my computer (this problem has seemed to resolve itself) but at the time I panicked and called what I thought to be the mcafee helpline from Google search (the first number that came up), but later found it to be something only posing as McAfee called 'GuruAid'. I spoke to a man who got me to put in a code on some sight so that he could remote control my computer. I don't know what he did exactly and it'll sound really vague, but he installed something weird that would apparently make my computer go faster as he said it was slow (I'd NEVER noticed this 'slowness' before..)and he showed me this chart with red crosses on it and he told me that these were viruses that my virus detector didn't pick up. He blamed Microsoft word not starting up properly in the past on viruses. I've never had a problem with word until he tampered with my computer. After he had done whatever he did with my computer, he tried to get me to pay £399 for future protection and when I said I didn't have the money, he didn't seem to understand and started to pressure me saying things like, 'you're doing this at the risk of your computer's safety' and all that. He lowered it to £62 and when I said I couldn't pay this (I'm currently a student) he eventually said that he would return the computer back to its normal state before he tampered with it. But afterwards, I deleted the thing that he installed- I can't remember what it was- and then I found that my Internet explorer had been deleted, along with ALL my files, my pictures, my memories, my word documents (I had 280 page word documents written by hand on it because I'm a creative writing student so this is years of work, I feel I've lost so much and I was in tears) he saw that these things were in constant use and deleted them because I wouldn't pay. I knew something was wrong when he tried to get me to pay.
The problem I reallly need help with is restoring my word documents. My brother has been really kind and attempted to restore Microsoft word, but it's not the same. He has restored the computer back to it's last update a few days ago, but it didn't restore the files. He did file recovery and recovered some files but not the ones that were in frequent use (I had these up when he was on my computer so GuruAid saw them), but I can see them when I search for them and they have this symbol in front "~$e" and when I open it it says, "This file cannot be opened because there are problems with its contents" and then it gives me the option to recover it and it says, "this file is corrupt and cannot be opened"! I really hope something can be done about it, my brother's been trying all day to get everything back to normal and I hope someday GuruAid will be found out because they are conning people and invading people's lives through blackmail! Please, please warn people and raise awareness about them. Is there any way whatsoever that I can get these files back?
Thanks for your time to read this!
and I'm so sorry it's so long!