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MS Office suite 2007 crashes


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18 replies to this topic

#1 Glennifer

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Posted 14 October 2012 - 05:58 PM

I have been having problems with MSOffice suite student edition 2007 crashing whenever I try to open or sometimes save a page. This makes Word and Excel basically useless. I don't have the installation CD. I went here: http://office.microsoft.com/en-us/access-help/repair-or-remove-office-HA010357402.aspx following gringo_pr's advice but got this message: Microsoft home office student did not complete successfully

Not sure where to go from here.

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#2 narenxp

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Posted 27 October 2012 - 05:57 PM

Go to windows updates and install the recommended updates

Restart the PC and try to launch MS office.

Download

mini toolbox

Checkmark following boxes:

List last 10 Event Viewer log
List Installed Programs
List restore points

Click Go and post the result.

Edited by narenxp, 27 October 2012 - 05:58 PM.


#3 Glennifer

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Posted 28 October 2012 - 10:27 PM

Can't seem to get the latest updates to install. Error codes: Code 80070641 and Code 641.

#4 narenxp

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Posted 28 October 2012 - 10:32 PM

Post the other log

Press Windows+R key and type

services.msc and click ok

Go to Windows installer service and make sure it is started.

#5 Glennifer

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Posted 28 October 2012 - 10:45 PM

MiniToolBox by Farbar Version: 23-07-2012
Ran by Glen Friesen (administrator) on 28-10-2012 at 21:37:18
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/28/2012 09:37:12 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:37:12 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:36:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:36:04 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:31:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (10/28/2012 09:27:50 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:27:50 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:22:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:22:08 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.

Error: (10/28/2012 09:21:01 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Details:
TraverseDir : Unable to FindFirstFile.

System Error:
Access is denied.


System errors:
=============
Error: (10/28/2012 09:37:08 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070643Security Update for Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063){719584BC-2208-4BC9-A650-D3D6347EB32E}102

Error: (10/28/2012 09:36:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070641Security Update for Microsoft Office Word 2007 (KB2687315){FC81A93A-51DD-45B1-934D-B08DFBDE0BD8}201

Error: (10/28/2012 09:36:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070641Security Update for Microsoft Office InfoPath 2007 (KB2687440){3C72A908-F3CD-413D-B2BF-ECB68D24B6FE}201

Error: (10/28/2012 09:36:30 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070641Security Update for Microsoft Office 2007 suites (KB2687314){3D412C03-E7EB-4CB7-B445-B3B73466F336}201

Error: (10/28/2012 09:32:43 PM) (Source: Service Control Manager) (User: )
Description: MSCamSvc

Error: (10/28/2012 09:32:41 PM) (Source: Service Control Manager) (User: )
Description: HP CUE DeviceDiscovery Service

Error: (10/28/2012 09:28:36 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070643Security Update for Microsoft Visual C++ 2010 Service Pack 1 Redistributable Package (KB2565063){719584BC-2208-4BC9-A650-D3D6347EB32E}102

Error: (10/28/2012 09:28:26 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070641Security Update for Microsoft Office Word 2007 (KB2687315){FC81A93A-51DD-45B1-934D-B08DFBDE0BD8}201

Error: (10/28/2012 09:28:24 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070643Skype 5.10 for Windows (KB2727727){C7C2C625-E811-43B2-A6F6-29A86848B7BD}101

Error: (10/28/2012 09:28:17 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: 0x80070641Security Update for Microsoft Office InfoPath 2007 (KB2687440){3C72A908-F3CD-413D-B2BF-ECB68D24B6FE}201


Microsoft Office Sessions:
=========================
Error: (10/11/2012 09:42:00 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 10 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/11/2012 09:40:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/11/2012 09:37:52 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/22/2012 08:36:08 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 4 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/22/2012 08:35:52 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/19/2012 02:49:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6654.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 59 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/26/2011 08:59:44 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 27 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/01/2011 09:21:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 31 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/23/2011 09:23:12 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 212 seconds with 0 seconds of active time. This session ended with a crash.

Error: (10/23/2011 08:48:57 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6545.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 16 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
32 Bit HP CIO Components Installer (Version: 7.1.8)
Acer Arcade Live Main Page (Version: 1.1.1331)
Acer DV Magician (Version: 1.5.0920)
Acer DVDivine (Version: 3.2.1109)
Acer eDataSecurity Management (Version: 2.8.4360)
Acer Empowering Technology (Version: 2.5.4301)
Acer ePerformance Management (Version: 2.5.4002)
Acer eSettings Management (Version: 2.5.4302)
Acer HomeMedia (Version: 1.4.1331)
Acer HomeMedia Connect (Version: 1.4.4931)
Acer HomeMedia Trial Creator (Version: 1.4.1331)
Acer ScreenSaver (Version: 4.01.20070419)
Acer SlideShow DVD (Version: 1.5.1109)
Acer VideoMagician (Version: 1.4.1017)
Acrobat.com (Version: 1.6.65)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.5.2.8870)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Help Center 2.0 (Version: 2.0.0)
Adobe Photoshop Elements 8.0 (Version: 8.0)
Adobe Photoshop Elements Digital Home (Version: 1.0.8)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
AIO_Scan (Version: 90.0.177.000)
Apple Application Support (Version: 2.2.2)
Apple Mobile Device Support (Version: 6.0.0.59)
Apple Software Update (Version: 2.1.3.127)
ATI Catalyst Install Manager (Version: 3.0.634.0)
Better Homes and Gardens Home Designer Suite 6.0 (Version: 6.0)
BlackBerry App World Browser Plugin (Version: 3.0.1.2)
BlackBerry Desktop Software 6.1 (Version: 6.1.0.35)
BlackBerry Device Software Updater (Version: 6.0.1.37)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 90.0.146.000)
C5200 (Version: 90.0.177.000)
C5200_doccd (Version: 90.0.177.000)
c5200_Help (Version: 90.0.177.000)
Canon RAW Codec (Version: 1.4.0.43)
Canon RAW Image Task for ZoomBrowser EX (Version: 2.6.0.13)
Canon Utilities Digital Photo Professional 3.0 (Version: 3.0.2.6)
Canon Utilities EOS Utility (Version: 2.0.2.26)
Canon Utilities Original Data Security Tools (Version: 1.0.1.4)
Canon Utilities PhotoStitch (Version: 3.1.19.43)
Canon Utilities WFT-E1/E2 Utility (Version: 3.0.1.14)
Canon Utilities ZoomBrowser EX (Version: 5.8.0.74)
CCleaner (Version: 3.23)
Coby Media Manager (Version: 1.0.3624)
Copy (Version: 90.0.146.000)
CustomerResearchQFolder (Version: 1.00.0000)
D3DX10 (Version: 15.4.2368.0902)
Destination Component (Version: 090.000.091.086)
DeviceDiscovery (Version: 110.0.180.000)
DeviceManagementQFolder (Version: 1.00.0000)
DivX Converter (Version: 7.1.0)
DivX Plus DirectShow Filters
DivX Setup (Version: 2.6.1.9)
DivX Version Checker (Version: 7.1.0.9)
DocProc (Version: 9.0.0.0)
DocProcQFolder (Version: 1.00.0000)
EOS IEEE1394 WIA Driver (Version: 6.0.0.4)
EOS USB WIA Driver (Version: 6.0.0.4)
eSupportQFolder (Version: 1.00.0000)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Fax (Version: 120.0.194.000)
FLV Player 2.0 (build 25) (Version: 2.0 (build 25))
Free Mp3 Wma Converter V 1.93 (Version: 1.93.0.0)
Free Studio version 5.3.2
General Cadd Pro - FULL Version 7.1 (Version: 7.1)
Google Chrome (Version: 22.0.1229.94)
Google SketchUp Pro 7 (Version: 2.0.10247)
Google Toolbar for Internet Explorer
Google Update Helper (Version: 1.3.21.123)
HP Customer Participation Program 9.0 (Version: 9.0)
HP Imaging Device Functions 9.0 (Version: 9.0)
HP OCR Software 9.0 (Version: 9.0)
HP Photosmart All-In-One Software 9.0 (Version: 9.0)
HP Photosmart Essential 2.01 (Version: 2.01)
HP Photosmart Essential2.01 (Version: 1.01.0000)
HP Product Assistant (Version: 100.000.001.000)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 9.0 (Version: 9.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 90.0.146.000)
HPSSupply (Version: 2.2.0.0000)
iCloud (Version: 2.0.2.187)
IKEA Home Planner (Version: 2.0.3)
Internet Explorer (Enable DEP)
iTunes (Version: 10.7.0.21)
Java Auto Updater (Version: 2.0.3.1)
LeapFrog Connect (Version: 3.2.19.13664)
LeapFrog Leapster Explorer Plugin (Version: 3.2.22.13714)
LeapFrog My Pals Plugin (Version: 3.2.19.13664)
LightScribe 1.4.142.1 (Version: 1.4.142.1)
Malwarebytes Anti-Malware version 1.65.1.1000 (Version: 1.65.1.1000)
MarketResearch (Version: 90.0.146.000)
McAfee Security Scan Plus (Version: 3.0.207.4)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Corporation (Version: 9.0.30729.1)
Microsoft Flight Simulator X Demo (Version: 10.0.60905)
Microsoft LifeCam (Version: 3.0.215.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 08.05.0818)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox 16.0.1 (x86 en-US) (Version: 16.0.1)
Mozilla Maintenance Service (Version: 16.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NTI Backup NOW! 4.7 (Version: 1.00.0000)
NTI CD & DVD-Maker (Version: 7)
NVIDIA Display Control Panel (Version: 6.14.11.9621)
NVIDIA Drivers (Version: 1.9)
PanoStandAlone (Version: 90.0.146.000)
PS_AIO_02_ProductContext (Version: 90.0.177.000)
PS_AIO_02_Software (Version: 90.0.177.000)
PS_AIO_02_Software_min (Version: 90.0.177.000)
PSSWCORE (Version: 2.01.0000)
PVSonyDll (Version: 1.00.0001)
QuickTime (Version: 7.72.80.56)
Rapport (Version: 3.5.1205.11)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.6)
Realtek High Definition Audio Driver (Version: 6.0.1.5497)
RealUpgrade 1.1 (Version: 1.1.0)
Revo Uninstaller 1.94 (Version: 1.94)
RPS CRT (Version: 7.0.26)
RPS CRT (Version: 9.0.32)
Safari (Version: 5.33.19.4)
Scan (Version: 9.0.0.0)
Seagate Manager Installer (Version: 2.01.0600)
Segoe UI (Version: 15.4.2271.0615)
Skype™ 5.8 (Version: 5.8.158)
SmartWebPrinting (Version: 140.0.186.000)
SolidWorks eDrawings 2009 (Version: 9.4.129)
SolutionCenter (Version: 90.0.146.000)
Status (Version: 110.0.180.000)
Stinger V4 ECU Manager
swMSM (Version: 12.0.0.1)
Toolbox (Version: 90.0.146.000)
Torchmate CAD (C:\Torchmate CAD) (Version: 7)
TrayApp (Version: 110.0.180.000)
TurboTax 2010 (Version: 1.00.0000)
TurboTax 2011 (Version: 1.00.0000)
UnloadSupport (Version: 9.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VideoToolkit01 (Version: 90.0.146.000)
VLC media player 1.1.11 (Version: 1.1.11)
VTech Download Agent Library (Version: 1.00.0000)
WebReg (Version: 90.0.146.000)
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012) (Version: 09/10/2009 02.03.05.012)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinPatrol (Version: 25.6.2012.1)
WinRAR archiver
WinZip 12.0 (Version: 12.0.8252)
Yahoo! Detect
========================= Restore Points ==================================

06-10-2012 09:00:27 Windows Update
07-10-2012 09:00:27 Windows Update
07-10-2012 09:01:26 Scheduled Checkpoint
08-10-2012 09:00:28 Windows Update
09-10-2012 04:33:27 Scheduled Checkpoint
09-10-2012 09:00:45 Windows Update
10-10-2012 02:06:40 Scheduled Checkpoint
10-10-2012 04:25:13 Revo Uninstaller's restore point - Adobe Reader 9.5.2
10-10-2012 04:35:23 Revo Uninstaller's restore point - Adobe Reader 9.5.2
10-10-2012 04:38:13 Revo Uninstaller's restore point - Java™ 6 Update 24
11-10-2012 00:23:56 Windows Update
11-10-2012 09:00:37 Windows Update
12-10-2012 03:45:30 Windows Update
12-10-2012 05:58:41 Windows Update
12-10-2012 23:16:29 Windows Update
14-10-2012 22:21:33 ComboFix created restore point
15-10-2012 02:14:00 Windows Update
15-10-2012 03:00:50 Windows Update
16-10-2012 03:00:00 Windows Update
16-10-2012 05:44:14 Windows Update
18-10-2012 03:42:38 Scheduled Checkpoint
18-10-2012 04:57:45 Windows Update
19-10-2012 02:38:16 Scheduled Checkpoint
19-10-2012 05:20:26 Windows Update
20-10-2012 09:00:30 Windows Update
21-10-2012 09:00:21 Windows Update
22-10-2012 09:00:33 Windows Update
23-10-2012 09:00:34 Windows Update
24-10-2012 09:00:33 Windows Update
25-10-2012 03:48:44 Windows Update
26-10-2012 02:12:19 Windows Update
26-10-2012 22:09:48 Windows Update
28-10-2012 21:11:36 Windows Update
28-10-2012 22:08:51 Windows Update
28-10-2012 22:10:14 Windows Update
29-10-2012 03:19:00 Windows Update
29-10-2012 03:21:00 Windows Update
29-10-2012 03:22:08 Windows Update
29-10-2012 03:27:50 Windows Update
29-10-2012 03:36:07 Windows Update

**** End of log ****


I don't see Windows installer listed.

#6 narenxp

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Posted 28 October 2012 - 10:53 PM

Download

System look

Launch it and copy this script
:reg
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msiserver /s

Click on LOOK,post the generated log

#7 Glennifer

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Posted 28 October 2012 - 10:57 PM

SystemLook 30.07.11 by jpshortstuff
Log created at 21:57 on 28/10/2012 by Glen Friesen
Administrator - Elevation successful

========== reg ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\msiserver]
"ImagePath"="%systemroot%\system32\msiexec.exe /V"


-= EOF =-

#8 narenxp

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Posted 28 October 2012 - 10:59 PM

Download

msiserver

Launch it and click YES

Restart the PC.Install windows updates,restart the PC again and try to launch MS office now.

#9 Glennifer

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Posted 28 October 2012 - 11:26 PM

I can open Excel but when I try to bring up an existing sheet it crashes.

#10 narenxp

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Posted 29 October 2012 - 05:12 AM

Did you update?

#11 Glennifer

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Posted 29 October 2012 - 08:27 PM

Yes, all required updates are complete. The only one not installed is the optional MS security essentials.

#12 narenxp

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Posted 29 October 2012 - 09:27 PM

Try a clean boot

http://www.askdrtech.com/solutions/post/How-to-perform-a-clean-startup-%28clean-boot%29-in-Windows-7.aspx

Reboot the PC.Let me know if it still crashes

#13 Glennifer

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Posted 29 October 2012 - 10:28 PM

I'm running vista, looks like this is for 7. Should I still run it?

#14 narenxp

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Posted 29 October 2012 - 10:54 PM

yes

#15 Glennifer

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Posted 29 October 2012 - 11:05 PM

No change, still crashes.




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