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Connectivity issues after removing ZeroAccess rootkit


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#1 Xanatos0

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Posted 14 October 2012 - 05:32 PM

Hey all, I'm a bit stumped on this and was hoping you might have some input. My XP sp2 laptop is having connection issues. I had an infection which included ZeroAccess. I removed this by running RKill and ComboFix. Now however NetBT cannot start which of course prevents other services from running. When I try a "net start netbt" I get Error 1058. I have blown out the network drivers and reloaded them, run "netsh winsock reset catalog" and "netsh int ip reset reset.log". When those didn't fix it I removed the winsock and winsock2 registry keys, rebooted, and reinstalled the TCP/IP protocol.

At this point I'm not sure where to go next. I'll be happy to post any logs you may need. Thanks in advance!

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#2 hamluis

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Posted 14 October 2012 - 05:41 PM

I don't know much about malware...but i suggest that you initiate a topic, following the instructions at Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html .

If you cannot produce all requested logs, just post what you can produce, along with your ComboFix log.

NOTE: The forum in which you initiate your new topic...is the same forum linked to in the Prep Guide.

Louis

#3 Xanatos0

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Posted 14 October 2012 - 05:48 PM

My apologies. As the rootkit in question has been removed and I'm dealing with networking services and such I didn't think the malware forum was correct. I will repost this there when I can

#4 hamluis

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Posted 16 October 2012 - 07:25 AM

No problem...I just tend to be naturally skeptical when a member reports that they have "removed" malware and have subsequent system issues. My mind, rightfully or wrongfully, tends to think that a second opinion on whether the malwware has been neutralized...is called for.

Louis




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