Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Trojan Virus I am unable to remove

  • This topic is locked This topic is locked
3 replies to this topic

#1 tfs985


  • Members
  • 1 posts
  • Local time:03:16 AM

Posted 14 October 2012 - 02:41 PM


I have a trojan virus that shuts down my computer at random times, as well as bringing about the "blue screen of death". I have tried to remove this virus using Malwarebytes and and Avast scan, to no avail.

I came across this website and I would like to sincerely thank you guys for providing this service, I appreciate any help that can be given. I have attached the dds and attach logs. I am running on a 64 bit Windows 7 platform, so no GMER log was included.

DDS (Ver_2012-10-14.05) - NTFS_AMD64
Internet Explorer: 9.0.8112.16421
Run by Tim at 15:28:50 on 2012-10-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1639.376 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
C:\windows\system32\svchost.exe -k HPService
C:\Program Files (x86)\Norton PC Checkup\Engine\\SymcPCCULaunchSvc.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\iTunes\iTunes.exe
============== Pseudo HJT Report ===============
uStart Page = hxxps://isearch.avg.com/?cid={AFA77583-5DC4-4A8F-87C4-EC8B21C852EB}&mid=Unknown&lang=en&ds=ft011&pr=sa&d=2012-07-11 13:34:26&v=
uDefault_Page_URL = hxxp://start.toshiba.com/?cid=C001B2Y
uProxyOverride = <local>;*.local
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
uRun: [Akamai NetSession Interface] "C:\Users\Tim\AppData\Local\Akamai\netsession_win.exe"
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Toshiba\Toshiba Online Backup\Activation\TOBuActivation.exe" UNATTENDED
mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HF_G_Jul] "C:\Program Files (x86)\AVG Secure Search\HF_G_Jul.exe" /DoAction
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [ROC_ROC_JULY_P1] "C:\Program Files (x86)\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\Tim\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MAGICD~1.LNK - C:\Program Files (x86)\MagicDisc\MagicDisc.exe
StartupFolder: C:\Users\Tim\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
IE: Free YouTube to MP3 Converter - C:\Users\Tim\AppData\Roaming\DVDVideoSoftIEHelpers\freeyoutubetomp3converter.htm
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
TCP: NameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE} : DHCPNameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE}\14D6075646F575962756C6563737 : DHCPNameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE}\262756E6E65627 : DHCPNameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE}\358696C6563702E4564777F627B6 : DHCPNameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE}\84F4D454D244341423 : DHCPNameServer =
TCP: Interfaces\{72DB338D-4C67-4A27-BB59-09646B1E27DE}\C696E6B6379737 : DHCPNameServer =
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg pku2u livessp
x64-mStart Page = hxxp://start.toshiba.com/
x64-mDefault_Page_URL = hxxp://start.toshiba.com/
x64-BHO: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: avast! WebRep: {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
x64-Run: [TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe
x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Tim\AppData\Roaming\Mozilla\Firefox\Profiles\4yu7js9m.default-1347840715582\
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\1\NP_wtapp.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\windows\SysWOW64\Macromed\Flash\NPSWF32_11_4_402_287.dll
FF - ExtSQL: 2012-09-16 20:53; wrc@avast.com; C:\Program Files\AVAST Software\Avast\WebRep\FF
FF - ExtSQL: 2012-09-16 22:22; {ACAA314B-EEBA-48e4-AD47-84E31C44796C}; C:\Users\Tim\AppData\Roaming\Mozilla\Firefox\Profiles\4yu7js9m.default-1347840715582\extensions\{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
============= SERVICES / DRIVERS ===============
R0 amd_sata;amd_sata;C:\windows\System32\drivers\amd_sata.sys [2012-5-23 75904]
R0 amd_xata;amd_xata;C:\windows\System32\drivers\amd_xata.sys [2012-5-23 38016]
R1 aswSnx;aswSnx;C:\windows\System32\drivers\aswSnx.sys [2012-9-16 969200]
R1 aswSP;aswSP;C:\windows\System32\drivers\aswSP.sys [2012-9-16 359464]
R1 vwififlt;Virtual WiFi Filter Driver;C:\windows\System32\drivers\vwififlt.sys [2009-7-13 59904]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2012-7-27 63960]
R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2012-5-23 204288]
R2 aswFsBlk;aswFsBlk;C:\windows\System32\drivers\aswFsBlk.sys [2012-9-16 25232]
R2 aswMonFlt;aswMonFlt;C:\windows\System32\drivers\aswMonFlt.sys [2012-9-16 71600]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-9-16 44808]
R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\\SymcPCCULaunchSvc.exe [2012-5-23 123320]
R2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe [2012-5-23 126392]
R3 amdkmdag;amdkmdag;C:\windows\System32\drivers\atikmdag.sys [2012-5-23 9360896]
R3 amdkmdap;amdkmdap;C:\windows\System32\drivers\atikmpag.sys [2012-5-23 309760]
R3 ETD;ELAN PS/2 Port Input Device;C:\windows\System32\drivers\ETD.sys [2010-11-11 137512]
R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2012-5-23 9216]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2010-9-27 76912]
R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2012-5-23 38096]
R3 RTL8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192ce.sys [2012-5-23 1109096]
R3 TMachInfo;TMachInfo;C:\Program Files (x86)\Toshiba\TOSHIBA Service Station\TMachInfo.exe [2012-5-23 57216]
R3 USBAAPL64;Apple Mobile USB Driver;C:\windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-7-26 250808]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;C:\Program Files (x86)\Microsoft Office\Office14\GROOVE.EXE [2011-6-12 31125880]
S3 MozillaMaintenance;Mozilla Maintenance Service;C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe [2012-7-11 113120]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-5-23 243712]
S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2010-11-20 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\windows\System32\drivers\TsUsbGD.sys [2010-11-20 31232]
=============== Created Last 30 ================
2012-10-12 06:26:51 9308616 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{EF6F3B02-858D-45D2-A3CC-1B7586709BDA}\mpengine.dll
2012-10-09 22:14:59 4608 ---ha-w- C:\windows\System32\api-ms-win-core-threadpool-l1-1-0.dll
2012-10-09 22:13:22 2048 ----a-w- C:\windows\SysWow64\tzres.dll
2012-10-09 22:13:22 2048 ----a-w- C:\windows\System32\tzres.dll
2012-10-09 22:11:53 715776 ----a-w- C:\windows\System32\kerberos.dll
2012-10-09 22:11:52 542208 ----a-w- C:\windows\SysWow64\kerberos.dll
2012-10-09 22:11:38 1464320 ----a-w- C:\windows\System32\crypt32.dll
2012-10-09 22:11:37 1159680 ----a-w- C:\windows\SysWow64\crypt32.dll
2012-10-09 22:11:36 184320 ----a-w- C:\windows\System32\cryptsvc.dll
2012-10-09 22:11:36 140288 ----a-w- C:\windows\System32\cryptnet.dll
2012-10-09 22:11:35 140288 ----a-w- C:\windows\SysWow64\cryptsvc.dll
2012-10-09 22:11:35 103936 ----a-w- C:\windows\SysWow64\cryptnet.dll
2012-10-09 10:59:52 20480 ----a-w- C:\windows\svchost.exe
2012-10-09 00:12:56 -------- d-----w- C:\ProgramData\Symantec
2012-09-26 17:20:53 245760 ----a-w- C:\windows\System32\OxpsConverter.exe
2012-09-18 19:00:17 33240 ----a-w- C:\windows\System32\drivers\GEARAspiWDM.sys
2012-09-18 18:58:42 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2012-09-18 18:58:42 -------- d-----w- C:\Program Files\iTunes
2012-09-17 21:54:04 -------- d-----w- C:\Users\Tim\AppData\Local\{A8A701FF-45F3-4C0A-A250-110CCB15718E}
2012-09-17 00:58:26 54072 ----a-w- C:\windows\System32\drivers\aswRdr2.sys
2012-09-17 00:58:15 969200 ----a-w- C:\windows\System32\drivers\aswSnx.sys
2012-09-17 00:57:53 71600 ----a-w- C:\windows\System32\drivers\aswMonFlt.sys
2012-09-17 00:53:16 41224 ----a-w- C:\windows\avastSS.scr
2012-09-17 00:51:43 -------- d-----w- C:\ProgramData\AVAST Software
2012-09-17 00:51:43 -------- d-----w- C:\Program Files\AVAST Software
==================== Find3M ====================
2012-10-09 03:15:10 73656 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
2012-10-09 03:15:10 696760 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
2012-09-07 21:04:46 25928 ----a-w- C:\windows\System32\drivers\mbam.sys
2012-08-31 18:19:35 1659760 ----a-w- C:\windows\System32\drivers\ntfs.sys
2012-08-24 19:58:36 405152 ----a-w- C:\windows\SysWow64\Newtonsoft.Json.Net20.dll
2012-08-24 18:05:07 220160 ----a-w- C:\windows\System32\wintrust.dll
2012-08-24 16:57:48 172544 ----a-w- C:\windows\SysWow64\wintrust.dll
2012-08-24 10:31:32 2312704 ----a-w- C:\windows\System32\jscript9.dll
2012-08-24 10:21:18 1392128 ----a-w- C:\windows\System32\wininet.dll
2012-08-24 10:20:11 1494528 ----a-w- C:\windows\System32\inetcpl.cpl
2012-08-24 10:14:45 173056 ----a-w- C:\windows\System32\ieUnatt.exe
2012-08-24 10:13:29 599040 ----a-w- C:\windows\System32\vbscript.dll
2012-08-24 10:09:42 2382848 ----a-w- C:\windows\System32\mshtml.tlb
2012-08-24 06:59:17 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll
2012-08-24 06:51:27 1129472 ----a-w- C:\windows\SysWow64\wininet.dll
2012-08-24 06:51:02 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl
2012-08-24 06:47:26 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe
2012-08-24 06:47:12 420864 ----a-w- C:\windows\SysWow64\vbscript.dll
2012-08-24 06:43:58 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb
2012-08-22 18:12:50 1913200 ----a-w- C:\windows\System32\drivers\tcpip.sys
2012-08-22 18:12:40 950128 ----a-w- C:\windows\System32\drivers\ndis.sys
2012-08-22 18:12:40 376688 ----a-w- C:\windows\System32\drivers\netio.sys
2012-08-22 18:12:33 288624 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS
2012-08-21 17:01:20 125872 ----a-w- C:\windows\System32\GEARAspi64.dll
2012-08-21 17:01:20 106928 ----a-w- C:\windows\SysWow64\GEARAspi.dll
2012-08-20 18:48:44 362496 ----a-w- C:\windows\System32\wow64win.dll
2012-08-20 18:48:44 243200 ----a-w- C:\windows\System32\wow64.dll
2012-08-20 18:48:44 13312 ----a-w- C:\windows\System32\wow64cpu.dll
2012-08-20 18:48:43 215040 ----a-w- C:\windows\System32\winsrv.dll
2012-08-20 18:48:37 16384 ----a-w- C:\windows\System32\ntvdm64.dll
2012-08-20 18:48:35 424448 ----a-w- C:\windows\System32\KernelBase.dll
2012-08-20 18:46:22 338432 ----a-w- C:\windows\System32\conhost.exe
2012-08-20 17:40:21 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll
2012-08-20 17:38:44 44032 ----a-w- C:\windows\apppatch\acwow64.dll
2012-08-20 17:38:26 25600 ----a-w- C:\windows\SysWow64\setup16.exe
2012-08-20 17:37:19 5120 ----a-w- C:\windows\SysWow64\wow32.dll
2012-08-20 17:37:18 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll
2012-08-20 15:38:21 7680 ----a-w- C:\windows\SysWow64\instnm.exe
2012-08-20 15:38:20 2048 ----a-w- C:\windows\SysWow64\user.exe
2012-08-20 15:33:28 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2012-08-20 15:33:28 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2012-08-20 15:33:28 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2012-08-20 15:33:28 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2012-08-02 17:58:52 574464 ----a-w- C:\windows\System32\d3d10level9.dll
2012-08-02 16:57:20 490496 ----a-w- C:\windows\SysWow64\d3d10level9.dll
2012-07-18 18:15:06 3148800 ----a-w- C:\windows\System32\win32k.sys
2012-07-11 10:48:32 3993600 ----a-w- C:\Program Files (x86)\GUT3830.tmp
============= FINISH: 15:32:36.31 ===============

DDS (Ver_2012-10-14.05)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/11/2012 6:48:15 AM
System Uptime: 10/14/2012 3:04:41 PM (0 hours ago)
Motherboard: TOSHIBA | | Portable PC
Processor: AMD E-300 APU with Radeon™ HD Graphics | Socket FT1 | 1300/100mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 283 GiB total, 186.568 GiB free.
D: is CDROM ()
E: is CDROM ()
==== Disabled Device Manager Items =============
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart C4700 series
Manufacturer: HP
Name: Photosmart C4700 series
==== System Restore Points ===================
No restore point in system.
==== Installed Programs ======================
64 Bit HP CIO Components Installer
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader X (10.1.4) MUI
AMD Media Foundation Decoders
AMD VISION Engine Control Center
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
ATI Catalyst Install Manager
avast! Free Antivirus
Bejeweled 3
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Conexant HD Audio
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
ETDWare PS/2-X64
FATE - The Traitor Soul
Free YouTube to MP3 Converter version
HP Photosmart C4700 All-in-One Driver 14.0 Rel. 6
Java Auto Updater
Java™ 6 Update 25
Junk Mail filter update
Label@Once 1.0
Letters from Nowhere 2
MagicDisc 2.7.106
Malwarebytes Anti-Malware version
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Mozilla Firefox 14.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
Polar Bowler
Realtek USB 2.0 Card Reader
Realtek WLAN Driver
RollerCoaster Tycoon 3: Platinum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687436) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Security Update for Microsoft Office 2010 (KB2553260) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589322) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition
Security Update for Microsoft SharePoint Workspace 2010 (KB2566445)
Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2553488) 32-Bit Edition
Skype Launcher
Tales of Lagoona
Toshiba App Place
TOSHIBA Application Installer
Toshiba Book Place
TOSHIBA Bulletin Board
TOSHIBA Disc Creator
TOSHIBA Face Recognition
TOSHIBA Hardware Setup
Toshiba Laptop Checkup
TOSHIBA Media Controller
Toshiba Online Backup
TOSHIBA Quality Application
TOSHIBA Recovery Media Creator
TOSHIBA Service Station
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Web Camera Application
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update Installer for WildTangent Games App
WildTangent Games
WildTangent Games App (Toshiba Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
WinRAR 4.20 (32-bit)
WinRAR 4.20 (64-bit)
Zuma's Revenge
==== Event Viewer Messages From Past Week ========
10/14/2012 3:26:47 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Windows 7 for x64-based Systems (KB2724197).
10/13/2012 11:04:20 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the PCCUJobMgr service.
==== End Of File ===========================


Timothy Sheridan

Edited by Maurice Naggar, 15 October 2012 - 09:41 AM.

BC AdBot (Login to Remove)


#2 Maurice Naggar

Maurice Naggar

    Eradicator de malware

  • Malware Response Team
  • 1,088 posts
  • Gender:Male
  • Location:USA
  • Local time:03:16 AM

Posted 15 October 2012 - 09:51 AM

Hello Timothy,

Please always Copy & Paste the contents of logs directly into the main-body of reply box. Do not use the attach feature. If needed, post a separate reply for each log I ask for.
Use NOTEPAD to open a log, and do a COPY ALL, then in the reply box, do a right click and PASTE.

You have a couple of programs that need removal:
Uninstall µTorrent
and Java 6 Update 25

uTorrent and any other 'torrent or filesharing exposes your system to the risk of infections. Confirm that you have removed them.

Risks of File-Sharing Technology.

P2P file sharing: Know the risks

The Java version you have is outdated and also poses a security risk.
Use Control Panel >> Programs and Features
and Uninstall each of those programs.

Step 1
1. Go >> Here << and download ERUNT
(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)
2. Install ERUNT by following the prompts
(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)
3. Start ERUNT
(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)
4. Choose a location for the backup
(the default location is C:\WINDOWS\ERDNT which is acceptable).
5. Make sure that at least the first two check boxes are ticked
6. Press OK
7. Press YES to create the folder.

Step 2
To show all files:
  • Go to your Desktop
  • Double-Click the Computer icon.
  • From the menu options, Select Tools, then Folder Options.
  • Next click the View tab.
  • Locate and uncheck Hide file extensions for known file types.
  • Locate and uncheck Hide protected operating system files (Recommended).
  • Locate and click Show hidden files and folders and drives.
  • Click Apply > OK.
Step 3
Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Do NOT turn off the firewall

Please download AdwCleaner © Xplode from >>here<< and save it on your Desktop.

If your are running Windows XP, double click adwcleaner.exe to start it.
Otherwise, Right-click on adwcleaner.exe and select Run As Administrator to launch the application.

Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\AdwCleaner[XX].txt where XX Denotes the number of times the application has been ran, so in this should be something like R1.

Step 4
Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Double-Click on TDSSKiller.exe to run the application, then on Start Scan.
    If running Vista or Windows 7, do a RIGHT-Click and select Run as Administrator to start TDSSKILLER.exe.
  • If an infected file is detected, the default action will be Cure, click on Continue.

    Posted Image
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose
    Skip and click on Continue
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.

    Posted Image
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
Step 5
  • Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
    >> from here <<
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
    For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on Scan button at upper right of screen.
  • Wait until the Status box shows "Scan Finished"
  • Click on Report and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller
Do NOT click any FIX buttons !

Step 6

RE-Enable your antivirus program. Posted Image

Then copy/paste the following into your post (in order):
  • the contents of C:\AdwCleaner[R1].txt;
  • the contents of TDSSKILLER log;
  • the contents of RKReport log;
Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.
Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#3 Maurice Naggar

Maurice Naggar

    Eradicator de malware

  • Malware Response Team
  • 1,088 posts
  • Gender:Male
  • Location:USA
  • Local time:03:16 AM

Posted 18 October 2012 - 08:28 AM

Are you still with us ? Please let me know.
I close my topics if there is no response after 4 days.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#4 Maurice Naggar

Maurice Naggar

    Eradicator de malware

  • Malware Response Team
  • 1,088 posts
  • Gender:Male
  • Location:USA
  • Local time:03:16 AM

Posted 21 October 2012 - 12:41 PM

This thread Closed due to lack of response.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users