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HD Crashed. Need new or reformat? Replace OS?


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#1 batya7

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Posted 14 October 2012 - 12:20 PM

Win 7 Home computer crashed. Compaq, CQ5210F, 2-1/2 years old. I pushed a button and wiped out all files and OS; couldn't recover anything, etc. Someone rescued the irreplaceable pix for us and hubby is appeased for now (but I'd also love to have pdf's, doc's, etc.).

OK, I'm guilty, mea culpa, and more than a few months have gone by. NOW WHAT SHOULD I DO?

1) I have the physical hard drive. Should I reformat it (and how do I do that) or buy new HD? Can it be re-used or moreso, should it be reused? How do I know it won't fail again or that it wasn't damaged by my (unremembered) actions?

2) And now that Win 8 is coming out, should I pony up for it or reinstall Win 7? I don't have discs for Win 7 and would need to purchase them anyhow (ouch) unless someone can tell me how to reinstall the software from the manufacturer. No restore discs have been found, either (hubby purchased computer before we were married and hid the discs well).

3) Is it relevant whether computer is 32- or 64-bit? I think it was 64-bit.

4) Are there other things I should be addressing?

Thanks.
"Any sufficiently advanced technology is indistinguishable from magic. "

(Clarke's third law) Arthur C. Clarke, English physicist & science fiction author (1917 - 2008), "Profiles of The Future", 1961

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#2 dc3

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Posted 14 October 2012 - 12:43 PM

Does this computer boot at all?

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#3 batya7

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Posted 14 October 2012 - 01:25 PM

It does not boot.
"Any sufficiently advanced technology is indistinguishable from magic. "

(Clarke's third law) Arthur C. Clarke, English physicist & science fiction author (1917 - 2008), "Profiles of The Future", 1961

#4 dc3

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Posted 14 October 2012 - 02:09 PM

Have you tried booting into Safe Mode? This is accomplished by pressing the F8 key right after pressing the power button. If you can there are options we can pursue from there to affect a repair.

As to the hdd, if all of this is attributable to having pressed a key, then I don't think this problem is related to the hdd. I would tend to believe that this problem is software related.

Windows 8 is coming out soon, so yes this could be a solution. If you do decide to go this route, be sure that no matter whether it is OEM or retail you get the installation disk. Personally I would suggest going with the retail version, there are options for repairs that aren't included in a OEM version, such as a repair installation.


If you want to establish whether this computer has a 32-bit or 64-bit operating system go to this site and scroll down to step 5. This is important if you wish to purchase the installation disc from HP to make a repair of your copy of Windows 7.

Edited by dc3, 14 October 2012 - 02:51 PM.

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#5 batya7

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Posted 14 October 2012 - 10:47 PM

Safe Mode didn't work. F8, F11, F-infinity didn't work. I'm satisfied I tried all reasonable, 1st-line-of-action options. Bought some recovery discs with general utilities, too, and seller held my hand through the process.

Not sure if you think I can re-use hard drive. Computer I'm working on is XP SP3 (!) and I'm perfectly satisfied with it (except it is slow...). New OS doesn't thrill me. Looks like Win8 will be harder to get used to because it's so much different than previous Windows versions, including the long-awaited Vista (LOL).
"Any sufficiently advanced technology is indistinguishable from magic. "

(Clarke's third law) Arthur C. Clarke, English physicist & science fiction author (1917 - 2008), "Profiles of The Future", 1961

#6 dc3

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Posted 15 October 2012 - 12:06 AM

Bought some recovery discs with general utilities, too, and seller held my hand through the process.


What discs?

Are these Microsoft products or HP?



Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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