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BSOD Help, ntoskrnl.exe


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6 replies to this topic

#1 moef

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Posted 14 October 2012 - 11:59 AM

Can someone please help me with the BSOD on my laptop, i have done allot of research and got nothing.
Blue screen view,

==================================================
Dump File : 101412-26551-01.dmp
Crash Time : 10/14/2012 9:20:53 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`083b2b30
Parameter 3 : fffffa80`083b2e10
Parameter 4 : fffff800`03584720
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101412-26551-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 278,224
==================================================

==================================================
Dump File : 101412-31371-01.dmp
Crash Time : 10/14/2012 9:14:59 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0815c060
Parameter 3 : fffffa80`0815c340
Parameter 4 : fffff800`03575720
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101412-31371-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 278,224
==================================================
THANK YOU,


*Moderator Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Queen-Evie*

Edited by Queen-Evie, 14 October 2012 - 12:44 PM.


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#2 Broni

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Posted 14 October 2012 - 12:31 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 moef

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Posted 14 October 2012 - 03:06 PM

At first all I could get in to was safe mode, while I was doing reasearch, Some one posted doing this might work so I did this :

"Go to Start> Computer> right click on the hdd that has the operating system on it> Properties.

Under Properties click on Tools, when it is open click on Check Now.

There are two options, Automatically fix file system errors and scan for and Attempt recovery of bad sectors, check both of these, then click on Start. "

4 hours later, BSOD still there and when I try to get in to safe mode I get stuck on
\windows\system32\drivers\avgidseh.sys

Thanks

#4 Broni

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Posted 14 October 2012 - 03:18 PM

Did you try "Last Known Good Configuration"?

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#5 moef

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Posted 14 October 2012 - 03:45 PM

Thanks for the reply,
Yeah i left it for about 30 min loading then gave up, should I be more patient with it?

#6 moef

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Posted 14 October 2012 - 03:47 PM

When I try, I get kicked back to BSOD

#7 Broni

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Posted 14 October 2012 - 04:07 PM

Run hard drive diagnostics: http://www.bleepingcomputer.com/forums/topic28744.html/page__view__findpost__p__160520
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here: http://storage.toshiba.com/storage-services-support/warranty-support/software-utilities#diagnostic

Note : If you do not know how to set your computer to boot from CD follow the steps here

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