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Infected / Browser redirects


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#1 mumkelly

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Posted 14 October 2012 - 11:52 AM

About a week ago I contracted a virus on my pc called FBI MoneyPak. I was successfully able to remove it, but once this was found I've had ongoing issues and now I cannot use Bing or Google or the address bar to search. I've been trying unsuccessfully to fix the redirects by following various posts on forums, but I cannot seem to make it go away. I have tried Malaware Bytes, SUPERAntispyware, Hitman Pro, & Kaspersky (which does find stuff, but the redirects persist). I've reset the hosts file to it's original state (it showed blank), I've reset my router to factory settings, I've power cycled my modem and router, but to no avail. I have also run TDSSKiller. It found and deleted a few things, but alas the issue is still present. I am at my wits end. I have to search everyday for my job and this redirecting is making things incredibly difficult. Any help would be greatly appreciated.

Thank you in advance,
Kelly

Kaspersky Quarantine

Also I just remembered I had ataport.sys bluescreen errors on Thursday. I think that is taken care of since I can now load my pc without the bluescreen and haven't crashed since fixing that, but I wanted to make sure it was mentioned.

Thanks, also included the current quarantine for Kaspersky of items it found this morning.

Edited by mumkelly, 14 October 2012 - 12:02 PM.


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#2 Broni

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Posted 14 October 2012 - 12:32 PM

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Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

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