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ComboFix


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#1 luck99

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Posted 14 October 2012 - 10:45 AM

I ran Combofix on my Windows XP laptop and it ran through until I received the "Preparing log file" message.
While preparing the log file, I received the blue screen of death and when I logged on again, there was no log file.

Should I run Combofix again?

Thanks for any assistance provided.

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#2 Queen-Evie

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Posted 14 October 2012 - 10:54 AM

Why are you running Combofix? Are you running it because someone trained in it's use advised you to do so?

#3 luck99

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Posted 14 October 2012 - 10:55 AM

Yes, I was having problems with Malwarebytes and their tech advised me to run Combofix.

#4 Queen-Evie

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Posted 14 October 2012 - 11:03 AM

What problems were you having with Malwarebytes? Do you think or know your system is infected?

Did you call, email, or post in the Malwarebytes forum? If the advice was given by phone, email is the tech prepared to follow up with you after you run Combofix? And if so do you know if he/she has been trained in the use of Combofix?

If you run it on your own you risk causing problems.

My advice-hold off running it again. We need to know what's going on first.

Edited by Queen-Evie, 14 October 2012 - 11:04 AM.


#5 luck99

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Posted 14 October 2012 - 11:11 AM

I had been having problems previous to this as I know I got hit with huge virus.
That was when I subscribed to Malwarebytes.
After installing Malwarebytes, there were 2 options in the Protection area where I could not enable real-time protection.
That was when I contacted their Tech Support.
I don't know if their Tech has been trained in the use of Combofix.
He directed me to your tutorial which I read thoroughly before running it.
He does want me to send him the combofix.txt file before proceeding on to anything.
But I didn't get the combofix.txt file as previously stated.
That is why I thought I would ask on your forum after running Combofix and getting the blue screen.
No harm in asking for a second opinion?

#6 Queen-Evie

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Posted 14 October 2012 - 11:39 AM

No harm at all in asking for a second opinion.

You do have another option. Someone here at Bleeping Computer could help you with your issues if you think you are infected. Combofix may not be needed. Your choice as to which one you want to do-follow up with Malwarebytes or do it here.

If you choose to stick with the Malwarebytes tech, I will ask someone familiar with Combofix to answer your question.

Edited by Queen-Evie, 14 October 2012 - 11:41 AM.


#7 quietman7

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Posted 20 October 2012 - 10:51 PM

I found your profile at Malwarebytes but cannot find any topics where you requested help. Please provide a link to the topic where you are receiving assistance.
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#8 noknojon

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Posted 21 October 2012 - 12:29 AM

Extra to quietman7 .......

Was this on the Malwarebytes Help Forum, or did you contact their Support Desk with your problem ??
Was the person Tom Mercado ?? (Tmerc)

Thank You -
EDIT -
Malwarebytes Forum members
search =
No results found for 'luck99'.
Luck99 =
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Edited by noknojon, 21 October 2012 - 03:30 PM.


#9 luck99

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Posted 21 October 2012 - 10:15 AM

Sorry for the delay in replying. Very sporadic in being able to get online.

Queen Elvie - For now, I will continue working directly with the tech at Malwarebytes. If no resolution, I will get back to you. Thank you. Good to know I have backup.

Quietman7 - I am not on the Malwarebytes forum, I am working directly with their Technical Support as I had purchased Malwarebytes Pro.

noknojon - I contacted their Support Desk. I don't know that I can give the name of the person helping me?

#10 noknojon

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Posted 21 October 2012 - 03:37 PM

noknojon - I contacted their Support Desk. I don't know that I can give the name of the person helping me?

It is not a problem, as the helper will be 1 of about 4 that work via the helpdesk -
I may have been able to ask them about it for you - We only wish to help you -

noknojon - Honorary Members - 5,840 posts << From my posts there.
I have been a member there for several years now -

Edited by noknojon, 21 October 2012 - 03:38 PM.


#11 quietman7

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Posted 21 October 2012 - 06:05 PM

Quietman7 - I am not on the Malwarebytes forum, I am working directly with their Technical Support as I had purchased Malwarebytes Pro.

As noknojon says we only want to help but I would suggest that you advise and continue working with the person at the Malwarebytes Help Desk.

They should be able to address any issues you encountered when running the tool as they have the knowledge and resources to do so. Your Helper should also have access to private discussion threads related to issues when running ComboFix and access to the developer if need be just as we do here. Further, following advice apart from where you are already receiving assistance may cause confusion and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

In addition to all the above, we do not know the specific circumstances of your situation, the original problem causing you to seek assistance there or what instructions you have already been provided. All that information is important and necessary for those assisting with malware removal issues.

If for some reason that person cannot assist you, then please let the Helper know that you are going elsewhere and reply back here.
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#12 DarkSnake-Kobra

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Posted 21 October 2012 - 10:54 PM

I'm also a member at Malwarebytes' and if it is a tech support person via the Help Desk then yes they are qualified. From what I've seen all their new staff are required to be trained and often take members that have been in the community for a long time. :) Please stay with that person and ask them any questions you have until they say you are clean. :)

Edited by DarkSnake-Kobra, 21 October 2012 - 10:55 PM.


#13 luck99

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Posted 13 November 2012 - 09:30 AM

Status Update: Thanks for all your input. It took a long time, but using tools suggested by Malwarebytes, I now have my laptop back all clean and ready to go. Kaspersky Rescue disk was the successful tool used to find the deeply hidden rootkit malware. I agree with the Bleeping Computer members who advise NOT to use any tools without someone with the technical ability to help. KUDOS TO MALWAREBYTES TECH SUPPORT FOR THEIR GREAT ASSISTANCE. And BIG THANKS to Bleeping Computer for being there too.

#14 quietman7

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Posted 13 November 2012 - 10:35 AM

That's great news luck99 and you're certainly welcome on behalf of the Bleeping Computer community.
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