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BSOD


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#1 Scottman

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Posted 13 October 2012 - 09:29 AM

Hello- looking for help, please!

I cannot use my Windows 7 Sony VAIO - BSOD appears during start up.

I am now running in Safe Mode with Networking....I looked at postings and have downloaded Blue Screen View, and I have the following file to post:

==================================================
Dump File : 101312-34866-01.dmp
Crash Time : 10/13/2012 8:46:46 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`78547978
Parameter 2 : 00000000`00000001
Parameter 3 : fffffa80`06f302e6
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101312-34866-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,888
==================================================

I need this PC for my business, so any help would be sincerely appreciated!

Thanks very much!

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#2 dc3

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Posted 13 October 2012 - 10:02 AM

If Safe Mode try doing a System Restore.

If this doesn't work, use the Last Known Good Configuration in the Advanced Boot Options.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 Scottman

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Posted 13 October 2012 - 10:28 AM

Thanks for the reply!

I had tried system restore from a couple of points prior to posting- no luck in getting rid of the start up BSOD.

I used "last known good" boot per your suggestion, and I still get the BSOD.

Here is the data from the Blue SCreen view:

==================================================
Dump File : 101312-32463-01.dmp
Crash Time : 10/13/2012 11:15:45 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`7fcdc578
Parameter 2 : 00000000`00000001
Parameter 3 : fffffa80`06ee62e6
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\101312-32463-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 277,848
==================================================


I would appreciate any other suggestions!

Scottman

#4 dc3

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Posted 13 October 2012 - 11:41 AM

There are a couple of other things to try, one would be to run chkdsk .

Go to Start> Computer> right click on the hdd that has the operating system on it> Properties.

Under Properties click on Tools, when it is open click on Check Now.

There are two options, Automatically fix file system errors and scan for and Attempt recovery of bad sectors, check both of these, then click on Start.


Because the hdd being checked is in use you will asked if you wish to check for errors the next time you start your computer, click on the box with Schedule disk check in it. Now restart your computer.


This will take time, please allow it to complete the scan. You could further damage the operating system if you interrupt it.




Another option would be to use the System Recovery Options in the Advanced Boot Options, specifically the Startup Repair. The System Recovery Options is found in the Advance Boot Options.






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#5 Artrooks

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Posted 13 October 2012 - 12:35 PM

Hello Scottman,

Follow dc3's most recent recommendations first.


STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
Reference: http://www.carrona.org/bsodindx.html#0x00000050


Since a bad memory module can cause varied BSODs or computer freezing, you should next test your computer memory. It is best to test memory outside the Windows operating system, so please follow this post: Windows 7 - RAM - Test with Memtest86+ to either create a bootable CD (Method 2) or bootable USB flash drive (Method 1) to run the test.

  • Once the computer is booted from the CD or USB flash drive, MemTest86+ with start automatically and continue until you stop it by pressing the ESC key.
  • My recommendation would be to run MemTest86+ overnight; 12 hours rather than just 7 passes.
  • There should be NO errors reported.
  • The test can be stopped (press ESC key) as soon as an error is reported.
  • See Part 3: If you have errors.

Regards,
Brooks



 


#6 dc3

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Posted 13 October 2012 - 01:06 PM

John Corrona aka USAMSA was a glo moderator here at one time. I found similar information posted by him on the subject. The suggested approach for diagnosing this was to exhaust the software options first, and then the hardware. The RAM is definitely an item to be tested, but the hdd should be checked as well of the RAM passes its test.

In order to do this you will need to know who the manufacturer is and then download their diagnostic tool. You can find usually find this downloading and using SIW (System Information for Windows). Open SIW and scroll down to the Hardware section, locate Storage Devices and click on it.

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#7 Scottman

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Posted 14 October 2012 - 07:33 AM

Thanks DC3, Artrooks for your help in getting through this!

I was not able to chkdsk- I set it up as instructed, but when the start up occurred, I got a message that the utility could not be run because newly installed software was blocking it. I checked to see what was installed and removed an Adobe update that was installed since the last reboot. I tried again, alas, the same message appeared.

I also tried the startup repair, to no effect- BSOD appears, at the same point in the start up as before.

I am currently running Memtest386, from a flashdrive. The diagnostice has been running for 12 hours now...no feedback indicating problems have been found, so far. I will post the final results once the utility is complete.

Thanks once again for the help.

Scottman

#8 Artrooks

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Posted 14 October 2012 - 09:01 AM

Hi Scottman,

You can stop Memtest86+ now by pressing the ESC key. The test will not stop on it's own. If it hasn't found any errors in 12 hours, chances are the memory isn't the problem.


At this point, you could attempt to run the Check Disk, through the recovery environment:

  • Please power on the computer and start tapping the F8 key to bring up the Advanced Boot Options Menu.
  • Select Repair Your Computer and press <Enter>.
  • Select keyboard/language, then press Next.
  • Select your User account.
    • Note: Administrator will show by default.
    • Use the down arrow to find your logon account and enter your password, if any.
  • Click OK and you will see the System Recovery Options Menu.
    • Please note that under Choose a recovery tool it will show the drive letter of your operating system.
    • Posted Image
    • Your operating system drive may NOT be C:. If it is NOT, then substitute the correct letter in the commands that follow.
  • Next, click on Command Prompt.
  • At the X:\Windows\System32>, type: chkdsk C: /R then press <Enter>.
    • Please substitute the "Local disk" letter ( D:, or E:, or F:, etc), if different then C:, in the command to follow.
    • (Note the space after chkdsk and after the value for C: )
  • Check Disk will progress through 5 stages, could take several hours to complete, and may at times appear to freeze. Check Disk should not be interrupted.
  • When finished, a summary will be presented.
    • If errors were found and corrected, please run the chkdsk C: /R command once more.
    • Otherwise, type: exit to leave the DOS box.
  • Restart the computer and attempt to boot into normal windows.

Regards,
Brooks



 


#9 Scottman

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Posted 15 October 2012 - 08:03 AM

Artrooks
I got the same results from ckdsk as before. The utility tried to load but failed with a message that a recently loaded program was preventing it from running- the same message as in my previous post.

Does it seem that I have a hardware problem? The Sony Vaio laptop has taken a beating from all the travel but it has never given me any problems up to now. Should I try to restore from backup?

Thanks!

#10 Artrooks

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Posted 15 October 2012 - 10:00 AM

Hello,

Let's try one more software approach. If that doesn't work, it may be best to test your hard drive before reinstalling the OS.

( 1.) To rule out whether software or a third party driver is preventing Windows from starting normally, please try a clean boot.
  • Arrow down to the More Information section.
  • Click on the plus (+) sign next to Step 1, then follow those directions.
  • Reboot the computer.
  • Let us know whether the computer booted into normal Windows.
  • If YES, we'll proceed to Step 2.
  • If NO, please follow Step 3 to reverse the changes made in MSConfig.

( 2.) If Step #1 failed, then please determine your computer's hard drive:

  • Click "Start," type: devmgmt.msc in the "search" or "run" box then press <Enter>. (Win7/Vista, accept the UAC prompt).
  • Click the (+) sign next to "Disk Drives" to identify your hard drive(s).
  • Please list the findings in your next post (example: "ST310005 28AS Sata Disk Device").

Regards,
Brooks



 


#11 supawiz6991

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Posted 15 October 2012 - 12:21 PM

I can almost guarantee that your HDD is bad. It sounds like you are not able to boot to windows. Depending on the manufacture of the hard drive you can download their diagnostic tool. If you google the make and model of your laptop you should be able to find this out very easily.
Here are the tools for the two most common manufactures:

Western Digital
Seagate Seatools

Download the diagnostic tool and burn to a cd/dvd (make sure you download the DOS version) and the boot to the disk on your laptop. When you run the utility it will tell you if the drive is indeed bad.

#12 Scottman

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Posted 15 October 2012 - 07:44 PM

Artrooks

The clean boot seems to have worked...no BSOD.

So, on to step 2? I read ahead...looks like quite a bit of work!

Scottman

#13 Artrooks

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Posted 15 October 2012 - 08:02 PM

Yes, you keep adding start-up items, then services until you can figure out what is stopping Windows from loading.

Regards,
Brooks



 


#14 Scottman

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Posted 16 October 2012 - 04:51 AM

So, I got through this- kept adding items on the services menu, until all were checked, and the BSOD has not re-appeared yet.

Several anomalies:

1. The display is "washed out".....white background where colors should be, icons such as start button and tray icons just look "off"

2. Very poor perfromance....hard drive is always humming and slow response.

I am getting repeated "High Usage" warnings from Norton...here is the latest:

Full Path: c:\windows\syswow64\werfault.exe
____________________________
____________________________
Developers Microsoft Corporation
Version 6.1.7600.16385
Identified 7/13/2009 at 7:27:32 PM
Last Used 10/16/2012 at 5:47:42 AM
Startup Item No
____________________________
____________________________
Reliable
With typical use this program crashes very infrequently.
____________________________
Many Users
Millions of users in the Norton Community have used this file.
____________________________
Mature
This file was released 3 years 2 months ago.
____________________________
Trusted
Norton has given this file a trusted rating.
____________________________

____________________________
Performance

Avg. Resource Usage:Low
Avg. CPU Usage:Low
Avg. Memory Usage:Low
____________________________
Performance Alert
Time:
10/16/2012 5:47:17 AM

Process ID 4292
CPU Normal
Memory Normal
Handles Count Normal
Disk Read Activity 594 MB (total for this process).
Disk Write Activity 1,458 MB (total for this process).
____________________________
File Thumbprint - SHA:
08bace187a0225e10677de9aa6738a7118be3e5cad6dc45fb8d3366a61bb343c
____________________________
File Thumbprint - MD5:
5feab868caedbbd1b7a145ca8261e4aa
____________________________



I did not yet go to step three....

thanks again for any advice!

Scottman

#15 Artrooks

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Posted 16 October 2012 - 08:53 AM

Hi,

Regarding werfault.exe, have a look at Len Payne's answer (second down). Also, How to Stop Werfault.exe.

Have you started to add Start-up program's?

Regards,
Brooks



 





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