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Delaying and Very Slow Computer


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7 replies to this topic

#1 MackG.

MackG.

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  • Local time:03:21 AM

Posted 12 October 2012 - 08:02 PM

My computer the past few days has a serious hang time in that when I click something it takes many minutes, if it'll actually open, to open. Essentially, it running slow all of sudden to the point that I can't actually use the computer unless I restart several times. Sometimes though it will run really fast for a few minutes or so faster than usual like it come sin waves of fast and slow, though as the days go by this seems less so and it more just slow. This is the same for whether it is on the internet or not. I have removed temporary files, checked for unnecessary/too many programs, checked for too many start-up programs, still have plenty of memory, it was defragged, and Norton 360 didn't come up with any viruses. Yet I did have to remove norton because it had an error (8504,104) and when that happened I downloaded AVG and Malwarebytes b/c I wasn't too happy with norton which found a few threats that I removed but didn't solve the problem. Also my computer is a Toshiba L655 running Windows 7 64-bit. I hope this is detailed enough with all your looking for this isn't really my strong suit, but I believe it is infected somehow. Anyway thanks in advance.

Edited by MackG., 13 October 2012 - 10:53 AM.


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#2 Broni

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Posted 13 October 2012 - 12:40 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 MackG.

MackG.
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Posted 13 October 2012 - 01:23 PM

Here are the results.

Security Check:

Results of screen317's Security Check version 0.99.51
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
Java 2 Runtime Environment Standard Edition v1.3.1_02
Java™ 6 Update 17
Java 7 Update 7
Adobe Flash Player 10 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 22.0.1229.94
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 7%
````````````````````End of Log``````````````````````


Farbar Service Scanner:

Farbar Service Scanner Version: 07-10-2012
Ran by Mack (administrator) on 13-10-2012 at 13:51:09
Running from "C:\Users\Mack\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-10-10 15:48] - [2012-06-02 01:41] - 0184320 ____A (Microsoft Corporation) 9C01375BE382E834CC26D1B7EAF2C4FE

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****


Malwarebytes:

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.10.10.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Mack :: MACK-PC [administrator]

10/13/2012 1:58:16 PM
mbam-log-2012-10-13 (13-58-16).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204834
Time elapsed: 2 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


MiniToolBox:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Mack (administrator) on 13-10-2012 at 13:55:47
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Atheros AR8152 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Mack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Stonehill.edu

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : Stonehill.edu
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 68-A3-C4-7C-95-FC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::f940:7a84:a0e0:e1f9%12(Preferred)
IPv4 Address. . . . . . . . . . . : 10.127.8.122(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Lease Obtained. . . . . . . . . . : Saturday, October 13, 2012 1:14:29 PM
Lease Expires . . . . . . . . . . : Saturday, October 13, 2012 9:14:29 PM
Default Gateway . . . . . . . . . : 10.127.101.254
DHCP Server . . . . . . . . . . . : 10.4.10.12
DHCPv6 IAID . . . . . . . . . . . : 325624772
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-3E-5F-78-E8-9A-8F-0B-27-E2
DNS Servers . . . . . . . . . . . : 10.114.2.100
10.113.2.100
Primary WINS Server . . . . . . . : 10.113.2.100
Secondary WINS Server . . . . . . : 10.114.2.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Stonehill.edu
Description . . . . . . . . . . . : Atheros AR8152 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : E8-9A-8F-0B-27-E2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Stonehill.edu:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : Stonehill.edu
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {6645ECF8-3539-4EA7-8711-D6EE0BC06CF7}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: metroplex.stonehill.edu
Address: 10.114.2.100

Name: google.com
Addresses: 2607:f8b0:4006:803::1005
173.194.43.37
173.194.43.35
173.194.43.33
173.194.43.36
173.194.43.34
173.194.43.38
173.194.43.39
173.194.43.32
173.194.43.41
173.194.43.40
173.194.43.46


Pinging google.com [173.194.43.37] with 32 bytes of data:
Reply from 173.194.43.37: bytes=32 time=18ms TTL=50
Reply from 173.194.43.37: bytes=32 time=17ms TTL=50

Ping statistics for 173.194.43.37:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 18ms, Average = 17ms
Server: metroplex.stonehill.edu
Address: 10.114.2.100

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
98.138.253.109


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=665ms TTL=49
Reply from 72.30.38.140: bytes=32 time=765ms TTL=49

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 665ms, Maximum = 765ms, Average = 715ms
Server: metroplex.stonehill.edu
Address: 10.114.2.100

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
12...68 a3 c4 7c 95 fc ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
10...e8 9a 8f 0b 27 e2 ......Atheros AR8152 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.127.101.254 10.127.8.122 25
10.127.0.0 255.255.0.0 On-link 10.127.8.122 281
10.127.8.122 255.255.255.255 On-link 10.127.8.122 281
10.127.255.255 255.255.255.255 On-link 10.127.8.122 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.127.8.122 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.127.8.122 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::f940:7a84:a0e0:e1f9/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/12/2012 07:41:46 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)NT AUTHORITY
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 15296. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (10/12/2012 07:41:43 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)NT AUTHORITY
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (10/12/2012 07:41:43 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)NT AUTHORITY
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 15296. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (10/11/2012 08:22:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: _is7BC3.exe, version: 12.0.0.58849, time stamp: 0x45b1a378
Faulting module name: _is7BC3.exe, version: 12.0.0.58849, time stamp: 0x45b1a378
Exception code: 0xc0000005
Fault offset: 0x0001e7b9
Faulting process id: 0x908
Faulting application start time: 0x_is7BC3.exe0
Faulting application path: _is7BC3.exe1
Faulting module path: _is7BC3.exe2
Report Id: _is7BC3.exe3

Error: (10/11/2012 07:52:30 PM) (Source: Microsoft-Windows-RestartManager) (User: Mack-PC)Mack-PC
Description: Application or service 'Windows Explorer' could not be shut down.

Error: (10/10/2012 08:18:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: _is53AB.exe, version: 12.0.0.58849, time stamp: 0x45b1a378
Faulting module name: _is53AB.exe, version: 12.0.0.58849, time stamp: 0x45b1a378
Exception code: 0xc0000005
Fault offset: 0x0001e7b9
Faulting process id: 0x176c
Faulting application start time: 0x_is53AB.exe0
Faulting application path: _is53AB.exe1
Faulting module path: _is53AB.exe2
Report Id: _is53AB.exe3

Error: (10/10/2012 08:08:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: TPCHSrv.exe, version: 1.0.0.17, time stamp: 0x4b83993e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x13d0
Faulting application start time: 0xTPCHSrv.exe0
Faulting application path: TPCHSrv.exe1
Faulting module path: TPCHSrv.exe2
Report Id: TPCHSrv.exe3

Error: (10/10/2012 06:31:44 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 22.0.1229.94 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ab0

Start Time: 01cda730e0293bcc

Termination Time: 54

Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Report Id: 354783eb-132a-11e2-aa91-e89a8f0b27e2

Error: (10/10/2012 04:41:46 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (10/10/2012 04:36:45 PM) (Source: Microsoft-Windows-RestartManager) (User: Mack-PC)Mack-PC
Description: Application or service 'Bradford Persistent Agent Service' could not be restarted.


System errors:
=============
Error: (10/13/2012 00:54:35 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:53:29 PM on ?10/?13/?2012 was unexpected.

Error: (10/13/2012 00:39:36 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:38:41 PM on ?10/?13/?2012 was unexpected.

Error: (10/13/2012 11:59:04 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:57:37 AM on ?10/?13/?2012 was unexpected.

Error: (10/13/2012 11:54:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:54:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:54:28 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:52:20 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:52:20 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:52:20 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (10/13/2012 11:47:20 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (10/12/2012 07:41:46 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)NT AUTHORITY
Description: 1529616C03B0000BE3B0000BF3B0000B8010000

Error: (10/12/2012 07:41:43 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)NT AUTHORITY
Description: WmiApRplWmiApRpl8F20300004D070000

Error: (10/12/2012 07:41:43 PM) (Source: Microsoft-Windows-LoadPerf)(User: NT AUTHORITY)NT AUTHORITY
Description: 1529616C03B0000BE3B0000BF3B000068010000

Error: (10/11/2012 08:22:22 PM) (Source: Application Error)(User: )
Description: _is7BC3.exe12.0.0.5884945b1a378_is7BC3.exe12.0.0.5884945b1a378c00000050001e7b990801cda80fa51f54c5C:\Users\Mack\AppData\Local\Temp\_is7BC3.exeC:\Users\Mack\AppData\Local\Temp\_is7BC3.exee3701e98-1402-11e2-84fa-e89a8f0b27e2

Error: (10/11/2012 07:52:30 PM) (Source: Microsoft-Windows-RestartManager)(User: Mack-PC)Mack-PC
Description: 2C:\Windows\explorer.exeWindows Explorer0421750040

Error: (10/10/2012 08:18:19 PM) (Source: Application Error)(User: )
Description: _is53AB.exe12.0.0.5884945b1a378_is53AB.exe12.0.0.5884945b1a378c00000050001e7b9176c01cda745e946a370C:\Users\Mack\AppData\Local\Temp\_is53AB.exeC:\Users\Mack\AppData\Local\Temp\_is53AB.exe2804ec8f-1339-11e2-bf1e-e89a8f0b27e2

Error: (10/10/2012 08:08:34 PM) (Source: Application Error)(User: )
Description: TPCHSrv.exe1.0.0.174b83993eunknown0.0.0.000000000c0000005000000000000000013d001cda74255cca540C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exeunknowncb638976-1337-11e2-bf1e-e89a8f0b27e2

Error: (10/10/2012 06:31:44 PM) (Source: Application Hang)(User: )
Description: chrome.exe22.0.1229.94ab001cda730e0293bcc54C:\Program Files (x86)\Google\Chrome\Application\chrome.exe354783eb-132a-11e2-aa91-e89a8f0b27e2

Error: (10/10/2012 04:41:46 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (10/10/2012 04:36:45 PM) (Source: Microsoft-Windows-RestartManager)(User: Mack-PC)Mack-PC
Description: 0bndaemon.exeBradford Persistent Agent Service03026217814560


=========================== Installed Programs ============================

ActiveState Komodo Edit 6.1.3 (Version: 6.1.3)
Adobe Acrobat 5.0 (Version: 5.0)
Adobe Flash Player 10 Plugin (Version: 10.1.82.76)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Reader 9.3.4 (Version: 9.3.4)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ASIO4ALL (Version: 2.10)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.26)
Best Buy pc app (Version: 3.0.0.0)
Bonjour (Version: 3.0.0.2)
Cisco EAP-FAST Module (Version: 2.2.14)
Cisco LEAP Module (Version: 1.0.19)
Cisco PEAP Module (Version: 1.1.6)
Conexant HD Audio (Version: 4.119.0.60)
D3DX10 (Version: 15.4.2368.0902)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dropbox (Version: 1.4.7)
FL Studio 10
FormatFactory 2.60 (Version: 2.60)
Google Chrome (Version: 22.0.1229.94)
Google Drive (Version: 1.4.3365.1552)
Google Update Helper (Version: 1.3.21.123)
IL Download Manager
IL Shared Libraries
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2189)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Rapid Storage Technology (Version: 9.6.1.1001)
iTunes (Version: 10.4.0.80)
Java 2 Runtime Environment Standard Edition v1.3.1_02
Java 7 Update 7 (Version: 7.0.70)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 17 (Version: 6.0.170)
Junk Mail filter update (Version: 15.4.3502.0922)
Label@Once 1.0 (Version: 1.0)
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Norton Management (Version: 3.1.0.24)
Norton Safe Web Lite (Version: 2.0.0.16)
ooVoo (Version: 3.0.7008)
Origin (Version: 8.3.7.3619)
PeerBlock 1.1 (r518) (Version: 1.1.0.518)
Picasa 3 (Version: 3.8)
PlayReady PC Runtime amd64 (Version: 1.3.0)
PlayReady PC Runtime x86 (Version: 1.3.0)
QuickTime (Version: 7.69.80.9)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Realtek WLAN Driver (Version: 2.00.0011)
Sid Meier's Civilization V
Skype™ 5.10 (Version: 5.10.116)
Steam (Version: 1.0.0.0)
Synaptics Pointing Device Driver (Version: 15.0.8.1)
TOSHIBA Application Installer (Version: 9.0.1.1)
TOSHIBA Disc Creator (Version: 2.1.0.2 for x64)
TOSHIBA eco Utility (Version: 1.2.7.64)
TOSHIBA Face Recognition (Version: 3.1.3.64)
TOSHIBA Hardware Setup (Version: 4.03.02.00)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6)
TOSHIBA Media Controller (Version: 1.0.80.3.64)
TOSHIBA Media Controller Plug-in (Version: 1.0.4.9)
TOSHIBA Quality Application (Version: 1.0.3)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.6.05.64)
TOSHIBA Supervisor Password (Version: 4.03.02.00)
TOSHIBA Web Camera Application (Version: 1.1.1.15)
ToshibaRegistration (Version: 1.0.4)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553272) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598289) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VirtualCloneDrive
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
WampServer 2.2
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
World in Conflict: Soviet Assault (Version: 1.0.1.1)
YouTube Video Downloader 2.7.1

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 3893.86 MB
Available physical RAM: 2530.73 MB
Total Pagefile: 7785.91 MB
Available Pagefile: 6333.85 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.57 MB

========================= Partitions: =====================================

1 Drive c: (TI106033W0C) (Fixed) (Total:284.9 GB) (Free:209.42 GB) NTFS

========================= Users: ========================================

User accounts for \\MACK-PC

Administrator Guest Mack


**** End of log ****

aswMBR:

This started to scan but stopped part way through with a blue screen saying error and then like "SYSTEM_SERVICE_EXCEPTION". There was a lot of writing on the screen but it disappeared so quick and restarted my computer I have no idea what else it was saying really.

#4 Broni

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Posted 13 October 2012 - 01:31 PM

Try to run it from safe mode.

My Website

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#5 MackG.

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Posted 13 October 2012 - 01:46 PM

Okay it worked now here are the results:


aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-10-13 14:39:54
-----------------------------
14:39:54.874 OS Version: Windows x64 6.1.7601 Service Pack 1
14:39:54.874 Number of processors: 2 586 0x2505
14:39:54.874 ComputerName: MACK-PC UserName: Mack
14:39:55.935 Initialize success
14:40:07.479 AVAST engine defs: 12101301
14:40:21.254 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
14:40:21.270 Disk 0 Vendor: TOSHIBA_ GH10 Size: 305245MB BusType: 3
14:40:21.270 Disk 0 MBR read successfully
14:40:21.270 Disk 0 MBR scan
14:40:21.301 Disk 0 Windows VISTA default MBR code
14:40:21.301 Disk 0 Partition 1 80 (A) 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
14:40:21.316 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 291742 MB offset 3074048
14:40:21.348 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 12002 MB offset 600561664
14:40:21.379 Disk 0 scanning C:\windows\system32\drivers
14:40:30.786 Service scanning
14:41:06.167 Modules scanning
14:41:06.167 Disk 0 trace - called modules:
14:41:06.198 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys spki.sys hal.dll
14:41:06.198 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004bbd060]
14:41:06.213 3 CLASSPNP.SYS[fffff88000dc043f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004a6c050]
14:41:06.978 AVAST engine scan C:\windows
14:41:08.709 AVAST engine scan C:\windows\system32
14:43:51.558 AVAST engine scan C:\windows\system32\drivers
14:44:13.523 AVAST engine scan C:\Users\Mack
14:44:32.118 Disk 0 MBR has been saved successfully to "C:\Users\Mack\Desktop\MBR.dat"
14:44:32.118 The log file has been saved successfully to "C:\Users\Mack\Desktop\aswMBR.txt"

#6 Broni

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Posted 13 October 2012 - 02:34 PM

I don't see much there...

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

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#7 MackG.

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Posted 13 October 2012 - 02:53 PM

Ok here it is.

Rkill 2.4.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 10/13/2012 03:50:17 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

* No malware services found to stop.

Checking for processes to terminate:

* No malware processes found to kill.

Checking Registry for malware related settings:

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\Mack\Desktop\rkill\rkill-10-13-2012-03-50-19.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

* No issues found.

Checking Windows Service Integrity:

* No issues found.

Searching for Missing Digital Signatures:

* No issues found.

Checking HOSTS File:

* HOSTS file entries found:

127.0.0.1 localhost

Program finished at: 10/13/2012 03:50:30 PM
Execution time: 0 hours(s), 0 minute(s), and 13 seconds(s)

#8 Broni

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Posted 13 October 2012 - 04:12 PM

I don't see anything malicious there.

I suggest you start new topic in Windows forum.

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