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9 replies to this topic

#1 NQ702

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Posted 12 October 2012 - 12:04 AM

Hello,

I am having trouble accessing certain sites such as gmail, Facebook, stumbledupon. Other sites I have no trouble with. When I try to get to the listed sites I am redirected to about;blank. I have ran malware, anti virus, and superspyware to no avail. I have cleared my cookies, tried all browsers, rebooted, set back to previous date and nothing. I have searched the forums but have not found anything specific to what I am experiencing. Any ideas suggestions and help would be much appreciated.

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#2 Broni

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Posted 12 October 2012 - 01:27 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 NQ702

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Posted 12 October 2012 - 05:57 PM

Hello,

thank you for your time below you will find the results of the requested scans:



Results of screen317's Security Check version 0.99.51
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG Anti-Virus Free Edition 2012
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.0.1400
AVG PC Tuneup
Eusing Free Registry Cleaner
JavaFX 2.1.1
Java™ 6 Update 31
Java™ 7 Update 5
Java version out of Date!
Adobe Flash Player 11.4.402.287
Adobe Reader 9 Adobe Reader out of Date!
Mozilla Firefox (3.6.18) Firefox out of Date!
Google Chrome 22.0.1229.92
Google Chrome 22.0.1229.94
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
AVG avgtray.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

Farbar Service Scanner Version: 07-10-2012
Ran by marisela olivares (administrator) on 12-10-2012 at 15:32:01
Running from "C:\Users\marisela olivares\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

MiniToolBox by Farbar Version: 23-07-2012
Ran by marisela olivares (administrator) on 12-10-2012 at 15:33:55
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : mariselaolivare
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : local.tld

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : local.tld
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-E2-88-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3416:6d42:101d:44de%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.15.188(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, October 12, 2012 2:59:23 PM
Lease Expires . . . . . . . . . . : Friday, October 12, 2012 4:29:23 PM
Default Gateway . . . . . . . . . : 192.168.15.1
DHCP Server . . . . . . . . . . . : 192.168.15.1
DHCPv6 IAID . . . . . . . . . . . : 326113796
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-F8-9A-4E-00-26-2D-83-14-20
DNS Servers . . . . . . . . . . . : 192.168.15.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-26-2D-83-14-20
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.local.tld:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : local.tld
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{ECB6AACA-09FE-47B4-AA99-DDC24CC367AE}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:246f:14c:3f57:f043(Preferred)
Link-local IPv6 Address . . . . . : fe80::246f:14c:3f57:f043%18(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: clearspot
Address: 192.168.15.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Name: google.com
Addresses: 74.125.239.4
74.125.239.14
74.125.239.0
74.125.239.6
74.125.239.1
74.125.239.7
74.125.239.3
74.125.239.8
74.125.239.5
74.125.239.9
74.125.239.2


Pinging google.com [74.125.239.2] with 32 bytes of data:
Reply from 74.125.239.2: bytes=32 time=73ms TTL=57
Reply from 74.125.239.2: bytes=32 time=77ms TTL=57

Ping statistics for 74.125.239.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 73ms, Maximum = 77ms, Average = 75ms
Server: clearspot
Address: 192.168.15.1

Name: yahoo.com
Addresses: 98.139.183.24
98.138.253.109
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=344ms TTL=49
Reply from 72.30.38.140: bytes=32 time=238ms TTL=49

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 238ms, Maximum = 344ms, Average = 291ms
Server: clearspot
Address: 192.168.15.1

DNS request timed out.
timeout was 2 seconds.

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...70 1a 04 e2 88 1a ......Atheros AR5B93 Wireless Network Adapter
10...00 26 2d 83 14 20 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.15.1 192.168.15.188 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.15.0 255.255.255.0 On-link 192.168.15.188 281
192.168.15.188 255.255.255.255 On-link 192.168.15.188 281
192.168.15.255 255.255.255.255 On-link 192.168.15.188 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.15.188 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.15.188 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
18 58 ::/0 On-link
1 306 ::1/128 On-link
18 58 2001::/32 On-link
18 306 2001:0:9d38:953c:246f:14c:3f57:f043/128
On-link
11 281 fe80::/64 On-link
18 306 fe80::/64 On-link
18 306 fe80::246f:14c:3f57:f043/128
On-link
11 281 fe80::3416:6d42:101d:44de/128
On-link
1 306 ff00::/8 On-link
18 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/12/2012 03:03:42 PM) (Source: Windows Search Service) (User: )
Description: Performance monitoring cannot be initialized for the gatherer object, because the counters are not loaded or the shared memory object cannot be opened. This only affects availability of the perfmon counters. Restart the computer.

Context: Application, SystemIndex Catalog

Error: (10/12/2012 00:33:56 AM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 22.0.1229.94 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1624

Start Time: 01cda830dffdaa31

Termination Time: 30

Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Report Id: 29faf4ed-143f-11e2-aa5e-00262d831420

Error: (10/11/2012 05:12:45 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 22.0.1229.92 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1684

Start Time: 01cda6572d8b4e1d

Termination Time: 60

Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Report Id: 7d379d0c-1401-11e2-aa5e-00262d831420

Error: (10/11/2012 11:35:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/11/2012 11:35:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/11/2012 11:35:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/11/2012 11:35:24 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/11/2012 11:24:36 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (10/09/2012 00:13:17 PM) (Source: Application Error) (User: )
Description: Faulting application name: SUPERAntiSpyware.exe, version: 5.6.0.1010, time stamp: 0x50734b86
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0xda4
Faulting application start time: 0xSUPERAntiSpyware.exe0
Faulting application path: SUPERAntiSpyware.exe1
Faulting module path: SUPERAntiSpyware.exe2
Report Id: SUPERAntiSpyware.exe3

Error: (10/09/2012 11:15:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (10/09/2012 00:14:20 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/09/2012 00:14:20 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/09/2012 09:52:22 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/09/2012 09:52:22 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/09/2012 09:32:28 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/09/2012 09:32:28 AM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/08/2012 08:41:07 PM) (Source: Service Control Manager) (User: )
Description: The Google Update Service (gupdate) service failed to start due to the following error:
%%109

Error: (10/08/2012 08:41:07 PM) (Source: DCOM) (User: )
Description: 109gupdate/comsvc{4EB61BAC-A3B6-4760-9581-655041EF4D69}

Error: (10/07/2012 10:46:51 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422

Error: (10/07/2012 10:46:51 PM) (Source: WMPNetworkSvc) (User: )
Description: 0x80070422


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.287)
Adobe Flash Player 11 Plugin (Version: 11.4.402.287)
Adobe Reader 9.1 MUI (Version: 9.1.0)
ALPS Touch Pad Driver (Version: 7.105.2015.1103)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.2221)
AVG 2012 (Version: 12.0.2441)
AVG 2012 (Version: 2012.0.2221)
AVG PC Tuneup (Version: 10.0.0.27)
Backup Manager Basic (Version: 2.0.0.29)
CCleaner (Version: 3.01)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Conexant HD Audio (Version: 4.98.9.0)
CyberLink Power2Go (Version: 6.0.3108)
CyberLink PowerDVD 8 (Version: 8.0.3402)
D3DX10 (Version: 15.4.2368.0902)
Download Manager
Eusing Free Registry Cleaner
Free Window Registry Repair
Gateway Games (Version: 1.0.2.5)
Gateway InfoCentre (Version: 3.02.3000)
Gateway MyBackup (Version: 2.0.0.29)
Gateway Power Management (Version: 4.05.3004)
Gateway Recovery Management (Version: 4.05.3005)
Gateway Registration (Version: 1.02.3006)
Gateway ScreenSaver (Version: 1.6.0730)
Gateway Updater (Version: 1.01.3017)
Google Chrome (Version: 22.0.1229.94)
Google Talk (remove only)
Google Talk Plugin (Version: 3.9.1.9832)
Google Update Helper (Version: 1.3.21.123)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.56)
iCloud (Version: 1.1.0.40)
Identity Card (Version: 1.00.3002)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.2202)
Intel® Matrix Storage Manager
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Junk Mail filter update (Version: 15.4.3502.0922)
Launch Manager (Version: 3.0.04)
Little Shop of Treasures 2 (Version: 2.2.0.95)
Malwarebytes Anti-Malware version 1.65.0.1400 (Version: 1.65.0.1400)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Works (Version: 9.7.0621)
MobileMe Control Panel (Version: 3.1.8.0)
Mozilla Firefox (3.6.18) (Version: 3.6.18 (en-US))
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek USB 2.0 Card Reader (Version: 6.1.7100.30093)
RealUpgrade 1.1 (Version: 1.1.0)
Safari (Version: 5.34.55.3)
Skype Click to Call (Version: 6.2.10687)
Skype™ 5.10 (Version: 5.10.116)
SUPERAntiSpyware (Version: 5.6.1010)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Video Web Camera (Version: 0.5.26.2)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
Welcome Center (Version: 1.00.3009)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live Family Safety (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 70%
Total physical RAM: 3000.93 MB
Available physical RAM: 888.88 MB
Total Pagefile: 6000.05 MB
Available Pagefile: 3114.34 MB
Total Virtual: 4095.88 MB
Available Virtual: 3942.43 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:286.27 GB) (Free:235.8 GB) NTFS

========================= Users: ========================================

User accounts for \\MARISELAOLIVARE

Administrator Guest marisela olivares


**** End of log ****

Malwarebytes Anti-Malware 1.65.0.1400
www.malwarebytes.org

Database version: v2012.10.12.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
marisela olivares :: MARISELAOLIVARE [administrator]

10/12/2012 3:38:43 PM
mbam-log-2012-10-12 (15-38-43).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 204286
Time elapsed: 4 minute(s), 39 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-10-12 15:45:30
-----------------------------
15:45:30.882 OS Version: Windows x64 6.1.7601 Service Pack 1
15:45:30.882 Number of processors: 2 586 0x170A
15:45:30.883 ComputerName: MARISELAOLIVARE UserName:
15:45:39.586 Initialize success
15:50:26.574 AVAST engine defs: 12101202
15:50:33.442 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
15:50:33.446 Disk 0 Vendor: Hitachi_ PB3O Size: 305245MB BusType: 3
15:50:33.492 Disk 0 MBR read successfully
15:50:33.497 Disk 0 MBR scan
15:50:33.507 Disk 0 Windows VISTA default MBR code
15:50:33.537 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 12000 MB offset 2048
15:50:33.564 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 24578048
15:50:33.589 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 293143 MB offset 24782848
15:50:33.681 Disk 0 scanning C:\Windows\system32\drivers
15:50:48.973 Service scanning
15:51:27.525 Modules scanning
15:51:27.542 Disk 0 trace - called modules:
15:51:27.571 ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
15:51:27.585 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8003ea6740]
15:51:27.595 3 CLASSPNP.SYS[fffff880013b543f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8002de3050]
15:51:28.826 AVAST engine scan C:\Windows
15:51:32.953 AVAST engine scan C:\Windows\system32
15:55:43.764 AVAST engine scan C:\Windows\system32\drivers
15:56:04.837 AVAST engine scan C:\Users\marisela olivares
15:56:50.370 Disk 0 MBR has been saved successfully to "C:\Users\marisela olivares\Downloads\MBR.dat"
15:56:50.383 The log file has been saved successfully to "C:\Users\marisela olivares\Downloads\aswMBR.txt"

#4 Broni

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Posted 12 October 2012 - 06:02 PM

I don't see much there.

Which browser is affected?
What about other browser(s)?

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#5 NQ702

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Posted 12 October 2012 - 06:31 PM

That is what is driving me crazy, I can not find a single thing that would cause this...

I have tried FireFox, Google chrome, And IE8, none of which will load the listed websites. Now with Firefox I can actually get the Gmail log in page to load but it will not load the content unless I click load standard HTML. Which is just even more bizarre to me...

#6 Broni

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Posted 12 October 2012 - 07:17 PM

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

Next...

  • Double click on adwcleaner.exe to run the tool.
  • Click on Uninstall.
  • Confirm with yes.


=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#7 NQ702

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Posted 12 October 2012 - 11:41 PM

Listed below are the results of the scan

C:\Users\marisela olivares\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\120619211009054.rsc multiple threats
C:\Users\marisela olivares\Downloads\SoftonicDownloader_for_ccleaner.exe a variant of Win32/SoftonicDownloader.A application


:\Users\marisela olivares\AppData\Roaming\AVG\Rescue\PC Tuneup 2011\120619211009054.rsc multiple threats
C:\Users\marisela olivares\Downloads\SoftonicDownloader_for_ccleaner.exe a variant of Win32/SoftonicDownloader.A application

#8 Broni

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Posted 13 October 2012 - 11:51 AM

AdwCleaner log?

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#9 NQ702

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Posted 13 October 2012 - 05:25 PM

AdwCleaner v2.004 - Logfile created 10/13/2012 at 15:23:49
# Updated 06/10/2012 by Xplode
# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)
# User : marisela olivares - MARISELAOLIVARE
# Boot Mode : Normal
# Running from : C:\Users\marisela olivares\Downloads\adwcleaner.exe
# Option [Search]


***** [Services] *****


***** [Files / Folders] *****

Folder Found : C:\Program Files (x86)\Common Files\AVG Secure Search

***** [Registry] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.7601.17514

[OK] Registry is clean.

-\\ Mozilla Firefox v3.6.18 (en-US)

Profile name : default
File : C:\Users\marisela olivares\AppData\Roaming\Mozilla\Firefox\Profiles\khx3bxdg.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v [Unable to get version]

File : C:\Users\marisela olivares\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [978 octets] - [13/10/2012 15:23:49]

########## EOF - C:\AdwCleaner[R1].txt - [1037 octets] ##########

#10 Broni

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Posted 13 October 2012 - 08:58 PM

I don't see much there.

Let's try one more thing...

Open IE, go Tools>Internet Settings>Advanced tab and click on "Reset" tab.
Restart IE.
Same problem?

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