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Recovered from crash, now documents are missing.


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#1 shortshannon

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Posted 11 October 2012 - 12:50 PM

Hi,
I have a laptop running Windows XP. A few days ago, I got the blue screen of death. I was able to get into the recovery console, ran chkdsk /r and got rid of the blue screen. The next problem was that after the windows splash screen appeared, all I got was a black screen. When I would try and do safe mode, it got halfway through loading and quit on me.
Today I brought it to our company's IT person, who managed to get it to a restore point of a few days ago, and got Windows to load successfully. Now the strange thing is, all of the installed programs are there, but the 3 user profiles we had set up are now gone, and we cannot see any documents, photos, etc. that were saved on the hard drive. These files would have been created well before the restore date.
Any ideas? The IT person is going to take another look at it, I just wanted to see what I might be in for.
If we cannot get the files to show up, any recommendations on programs that might successfully find them still on the hard drive?

Thanks!

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#2 Firefoxthebomb

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Posted 11 October 2012 - 01:24 PM

Hard to tell without knowing what the IT guy did to get windows to load.

You can try this program: Recuva

There are others like GetDataBack as well....

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#3 shortshannon

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Posted 11 October 2012 - 01:33 PM

I believe he said he went into the recovery console, found a list of restore points and went back to one from the 8th. I did some searching online, and the closest thing I can see to what is going on relates to missing user profiles.

#4 hamluis

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Posted 11 October 2012 - 03:40 PM

If user profiles were damaged/removed...I'd run the appropriate diagnostic on the hard drive before moving any further.

Louis




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