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Windows 7 Installation Help - cannot find hard drive


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#1 Chimmychimp

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Posted 10 October 2012 - 02:46 PM

Hi there was wondering if anyone could help me.

I bought a new custom PC from ebay, a shop called FreshTech Solutions, so when it arrived I tried installing Windows 7 Home Premium (came with it). Obviously I need to do a custom install, as I'm not upgrading from anything, but when I get to the screen where it asks where I would like to install Windows 7, nothing is listed. I've tried loading from the disc that came with the motherboard, the Windows 7 CD itself, even the C drive (said it needed to format it, but couldn't).

I don't really know much about custom computers so was wondering if anyone could help me?

I have this - http://www.ebay.co.uk/itm/140816631147?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649#ht_6177wt_1186

The motherboard is a Gigabyte Z77-DS3H.

Thanks in advance

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#2 coxchris

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Posted 10 October 2012 - 05:04 PM

Hi and welcome to Bleeping computer.

Please go to the BIOS and see if the hard drive is detected if not please follow the below instructions. In order to go to the BIOS press F2 or del key during startup.

Sometime not often components can get loose during shipping, Make sure the Hard drive is physically in the connector Data and Power.

If you have a anti-static wrist strap please put it on if you don't make sure you are grounded.

1. Open the case
1b. Make sure that your grounded first by touching the chasis or the metal on the power supply
1c. check the connections to the hard drive.

and than try again with the install.

Edited by coxchris, 10 October 2012 - 05:06 PM.

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#3 Chimmychimp

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Posted 10 October 2012 - 06:22 PM

Hi coxchris, thank you for your reply.

I have done what you suggested but to no avail. It is all plugged in and picked up properly at the BIOS screen. It's set to boot from the Windows 7 CD but the Windows 7 CD doesn't pick it up and when you browse for devices it finds a C: drive but won't format or use it.

I have some pictures of what's going on:

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Once again thanks for your help so far!

#4 coxchris

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Posted 11 October 2012 - 01:06 AM

Ok I been reading and I haven't seen this before. This is the first time I seen this.

Does the BIOS have an AHCI mode on the sata ports in the Bios

Like

SATA1_0 (Enter)

it give you the option for AHCI/Raid you want to choose AHCI for the Hard drive mode see if that will detect it in the Windows Installation disc

Was the hard drive new (unformatted or did it had a previous OS. What Window version (Full or Upgrade) did you get from your bundle.
____________________________________
If you go into Windows Installation and hit Shift+F10 you will get a command prompt

type in

diskpart List Partition

and please tell us if its list any partitions

Please tell us if that work or not

For a new hard drive it needs to be partition correctly in order to see it.



BTW thank you for adding photos Photos are great

Edited by coxchris, 11 October 2012 - 01:10 AM.

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#5 hamluis

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Posted 11 October 2012 - 06:00 PM

Contact the seller...

Louis




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