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pc boots up but I cannot start any programs


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#1 attysecy

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Posted 09 October 2012 - 12:38 PM

am running windows 7; when pc boots up welcome screen/desktop is fine. If I try to open any programs on taskbar I get the whirling used to be hour glass (?) spinning. Anyway the pc is locked up. Have rebooted in safe mode & ran antivirus program and rec'd the following error: healing action failed with error 0xe0010002. What is this and how do I fix it? Help please!

Edited by Orange Blossom, 09 October 2012 - 07:05 PM.
Moved to AII. ~ OB


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#2 narenxp

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Posted 09 October 2012 - 06:48 PM

Boot into safemode with networking

Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)

Do not change the default options on scan results

Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here.If you get crashes in normal mode,run it in safemode with networking

Download

ESET online scanner

Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply




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