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Failure To Proceed With Windows Update


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4 replies to this topic

#1 Kenasam

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Posted 18 March 2006 - 08:40 PM

Alright already--after trying 4 times with no success to do a Windows Update and also trying the suggestions Microsoft has mapped out, I am at a loss as to how to proceed. When connected to the MS update site, it scans my computer for updates and then attempts to install the Windows Genuine Advantage Validation Tool. Midway through the installation, it suddenly halts and says it was not installed.

I tried MS's suggestions which are mainly creating prompts for ActiveX controls. But to no avail. It does not help.

I assume that if I can't get this corrected, I will never be able to receive Windows updates again?

I have a genuine copy of Windows XP Home. It was installed on my computer when I bought it last year from a local retailer. I have easily done previous updates on this computer with absolutely no problem.

Help! Any suggestions?

:thumbsup:

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#2 Herk

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Posted 18 March 2006 - 10:26 PM

Microsoft will help you with Windows Update problems. There are a number of reasons why it won't work. But perhaps you can find help from one of these two sites:

Microsoft

Windows Update Problems

#3 Enthusiast

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Posted 18 March 2006 - 10:52 PM

If you set updates to automatic you don't have to go through the authentication tool, but you should still address the problem with Microsoft support.

Microsoft Security Product Support Policy

Technical support is available from Microsoft Product Support
Services at 1-866-PC SAFETY (1-866-727-2338).

There is no charge for support calls associated with security updates.

International customers can get support from their local Microsoft
subsidiaries. Phone numbers for international support can be found
at: http://support.microsoft.com/common/international.aspx

#4 Kenasam

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Posted 19 March 2006 - 08:51 AM

Thanks to helpful replies. I'll set my updates back to automatic and I will check out the MS sites.

#5 River_Rat

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Posted 19 March 2006 - 10:49 AM

I have a genuine copy of Windows XP Home. It was installed on my computer when I bought it last year from a local retailer. I have easily done previous updates on this computer with absolutely no problem.

Help! Any suggestions?

:thumbsup:


Note: I am not accusing your retail store of any wrong doing, just suppling some food for thought.

This does not mean you have a genuine copy of Windows, there are plenty of retail stores installing illegal copy's of Windows on unsuspecting customers computers.
This may not be the case with your problem, updates could be installed with no problem before SP2 & the Genuine Advantage Validation Tool & there were a lot of people that didn't suspect or anticipate such a tool before installing pirated copy's of Windows.

Microsoft sues pirates
http://www.techworld.com/opsys/news/index....age=1&pagePos=4

Microsoft Sues eBay Software Pirates
http://www.newsfactor.com/story.xhtml?story_id=42144

Microsoft Sues Alleged Software Pirates
http://www.pcworld.com/news/article/0,aid,118767,00.asp

1. Did the store supply you with the original Windows CD w/License (COA) Certificate of Authenticity, (key Code) 25 digit code??

What happens when you copy & paste or type this in the Start>Run box??

C:\Windows\system32\oobe\msoobe.exe /A
(This is assuming C: is where Windows is)

What happens when you try to Validate Windows. (exact message)
http://www.microsoft.com/genuine/downloads/WhyValidate.aspx

Is your copy of Windows genuine
http://www.microsoft.com/resources/howtote...ws/default.mspx




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