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Wireless Connection Problems


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#1 killer_kyle

killer_kyle

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Posted 08 October 2012 - 08:13 PM

Hello all.

My five housemates and I are currently experiencing a very annoying issue with our wireless internet connection.

The problem: The wireless internet connection is dropped. All computers and devices connected wirelessly are affected. We have many devices connected to the wireless including Android phones, iPhone/iPods, xBox, ps3s, Mac laptop and Windows laptops. At maximum there are about 15 of these devices in the house at anytime. I have been unable to locate any definite pattern when this occurs, however I do not think it happens when I am home alone. It has happened with 2 people home on the computer but happens (seemingly) more frequently when at least 4 or 5 of us are online. We have one computer connected to the router via wired connection and their connection is not affected. The problem can only be resolved by a manual restart of the router (sometimes more than once in a short period of time).

Some background: I ordered a brand new D-Link router a few months ago and it worked flawlessly all summer when only 3 of us were living in the house. Once the rest of housemates moved in the problems started occurring. If I remember correctly, sometimes a ps3 or someones phone would still be connected but all the computers always got disconnected (I am not sure about this, however). At first I thought the problem was my router so I got on the phone with D-Link support (very helpful, btw) and their best guess was wireless interference. I was instructed to switch the wireless channel under the router settings, then see if the problem persists. I was told to repeat this about 4 times if I was still experiencing problems. After trying about 5 different channels I called them back and they deemed the device was likely defective. Before shipping my router back my housemate brought over a different one (Belkin) to try. It seems to work better, but we are still experiencing the same problem. Except now I believe that all phones and game consoles are disconnected as well. I have tried switching channels on this router once or twice and it does not seem to be helping. This router has worked fine for my housemate previously, so the problem is something do with our house/devices.


Routers we have been using:
D-Link DIR-615
Belkin F5D8236-4 v2

Make and model of MY computer: Lenovo Ideapad (other computers in the house: MacBook Pro, an Asus laptop, and I believe a couple Dell laptops, all recent models. Also 1 xBox 360, 2 Playstation 3's, and phones connected wirelessly)

Distance: The modem and router are located downstairs. There are devices upstairs and downstairs. Signal easily covers entire house, all devices regardless of position are affected.

ISP: Comcast cable internet.

MiniToolBox report from MY computer:

MiniToolBox by Farbar  Version: 23-07-2012
Ran by Kyle (administrator) on 08-10-2012 at 17:56:48
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ============================== 

Proxy is not enabled.
ProxyServer: 118.96.90.40:3128
========================= Hosts content: =================================


::1  localhost 


127.0.0.1  localhost
127.0.0.1 activate.adobe.com
127.0.0.1  googieapIs.com
127.0.0.1  www.googieapIs.com
127.0.0.1  fr.a2dfp.net
127.0.0.1  m.fr.a2dfp.net
127.0.0.1  ad.a8.net
127.0.0.1  asy.a8ww.net
127.0.0.1  abcstats.com
127.0.0.1  a.abv.bg
127.0.0.1  adserver.abv.bg
127.0.0.1  adv.abv.bg
127.0.0.1  bimg.abv.bg
127.0.0.1  ca.abv.bg
127.0.0.1  www2.a-counter.kiev.ua
127.0.0.1  track.acclaimnetwork.com
127.0.0.1  accuserveadsystem.com
127.0.0.1  www.accuserveadsystem.com
127.0.0.1  achmedia.com

There are 12905 more lines starting with "127.0.0.1"

========================= IP Configuration: ================================

Intel(R) WiFi Link 1000 BGN = Wireless Network Connection (Connected)
Broadcom NetLink (TM) Gigabit Ethernet = Local Area Connection (Media disconnected)
TeamViewer VPN Adapter = Local Area Connection 3 (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)
PdaNet Broadband Adapter = Local Area Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Kyle-PC
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : PdaNet Broadband Adapter
   Physical Address. . . . . . . . . : 00-26-37-BD-39-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : TeamViewer VPN Adapter
   Physical Address. . . . . . . . . : 00-FF-93-D9-E5-F5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 00-26-C7-27-15-DB
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
   Physical Address. . . . . . . . . : 00-26-C7-27-15-DA
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::f568:c5f7:dc4:bdec%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 192.168.2.9(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Monday, October 08, 2012 4:46:51 PM
   Lease Expires . . . . . . . . . . : Friday, November 15, 2148 12:29:50 AM
   Default Gateway . . . . . . . . . : 192.168.2.1
   DHCP Server . . . . . . . . . . . : 192.168.2.1
   DHCPv6 IAID . . . . . . . . . . . : 318777031
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-6D-78-F9-C8-0A-A9-78-32-25
   DNS Servers . . . . . . . . . . . : 192.168.2.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.or.comcast.net.
   Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
   Physical Address. . . . . . . . . : C8-0A-A9-78-02-58
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{069BF289-3D25-4C1B-AACC-EA4F6E7F0C21}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Belkin
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F2D622AF-B984-4806-81E1-6BDF323D35C0}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.or.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:20c1:2bfc:bc5f:4511(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::20c1:2bfc:bc5f:4511%18(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{93D9E5F5-6F57-4B60-BB95-F5F84B10B7FF}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  
Address:  192.168.2.1

Name:    google.com
Addresses:  2607:f8b0:400a:800::100e
	  173.194.33.1
	  173.194.33.8
	  173.194.33.14
	  173.194.33.9
	  173.194.33.6
	  173.194.33.5
	  173.194.33.7
	  173.194.33.3
	  173.194.33.4
	  173.194.33.0
	  173.194.33.2


Pinging google.com [173.194.33.32] with 32 bytes of data:
Reply from 173.194.33.32: bytes=32 time=22ms TTL=54
Reply from 173.194.33.32: bytes=32 time=12ms TTL=54

Ping statistics for 173.194.33.32:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 12ms, Maximum = 22ms, Average = 17ms
Server:  
Address:  192.168.2.1

Name:    yahoo.com
Addresses:  98.139.183.24
	  98.138.253.109
	  72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=30ms TTL=50
Reply from 72.30.38.140: bytes=32 time=206ms TTL=50

Ping statistics for 72.30.38.140:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 30ms, Maximum = 206ms, Average = 118ms
Server:  
Address:  192.168.2.1

Name:    bleepingcomputer.com
Address:  208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 17...00 26 37 bd 39 42 ......PdaNet Broadband Adapter
 16...00 ff 93 d9 e5 f5 ......TeamViewer VPN Adapter
 15...00 26 c7 27 15 db ......Microsoft Virtual WiFi Miniport Adapter
 13...00 26 c7 27 15 da ......Intel(R) WiFi Link 1000 BGN
 11...c8 0a a9 78 02 58 ......Broadcom NetLink (TM) Gigabit Ethernet
  1...........................Software Loopback Interface 1
 19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
 21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
 22...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #5
 18...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #6
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.2.1      192.168.2.9     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.2.0    255.255.255.0         On-link       192.168.2.9    281
      192.168.2.9  255.255.255.255         On-link       192.168.2.9    281
    192.168.2.255  255.255.255.255         On-link       192.168.2.9    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.2.9    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.2.9    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 18     58 ::/0                     On-link
  1    306 ::1/128                  On-link
 18     58 2001::/32                On-link
 18    306 2001:0:9d38:6ab8:20c1:2bfc:bc5f:4511/128
                                    On-link
 13    281 fe80::/64                On-link
 18    306 fe80::/64                On-link
 18    306 fe80::20c1:2bfc:bc5f:4511/128
                                    On-link
 13    281 fe80::f568:c5f7:dc4:bdec/128
                                    On-link
  1    306 ff00::/8                 On-link
 18    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/07/2012 11:10:03 PM) (Source: Application Error) (User: )
Description: Faulting application name: LolClient.exe, version: 2.0.2.12610, time stamp: 0x4c00573a
Faulting module name: Adobe AIR.dll, version: 3.1.0.4880, time stamp: 0x4eb75fb9
Exception code: 0xc0000005
Fault offset: 0x000781a4
Faulting process id: 0x3a0
Faulting application start time: 0xLolClient.exe0
Faulting application path: LolClient.exe1
Faulting module path: LolClient.exe2
Report Id: LolClient.exe3

Error: (10/07/2012 09:04:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 2215

Error: (10/07/2012 09:04:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 2215

Error: (10/07/2012 09:04:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/07/2012 09:04:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1061

Error: (10/07/2012 09:04:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1061

Error: (10/07/2012 09:04:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (10/07/2012 01:29:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "1".Error in manifest or policy file "2" on line 3.
Invalid Xml syntax.

Error: (10/04/2012 09:51:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 84381

Error: (10/04/2012 09:51:29 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 84381


System errors:
=============
Error: (10/08/2012 05:06:59 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The backup browser is stopping.

Error: (10/04/2012 09:45:47 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The backup browser is stopping.

Error: (10/03/2012 05:20:11 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The backup browser is stopping.

Error: (10/03/2012 11:57:23 AM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The backup browser is stopping.

Error: (10/02/2012 06:29:59 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer JOE-PC
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The master browser is stopping or an election is being forced.

Error: (10/02/2012 05:44:50 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MACMINI-A63547
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The master browser is stopping or an election is being forced.

Error: (10/01/2012 07:49:32 PM) (Source: BROWSER) (User: )
Description: The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The backup browser is stopping.

Error: (09/30/2012 03:49:52 PM) (Source: bowser) (User: )
Description: The master browser has received a server announcement from the computer MACMINI-A63547
that believes that it is the master browser for the domain on transport NetBT_Tcpip_{43E96EEA-040B-4CDB-9CAC-9F94BBE119A9}.
The master browser is stopping or an election is being forced.

Error: (09/30/2012 02:15:17 AM) (Source: Service Control Manager) (User: )
Description: The UPnP Device Host service failed to start due to the following error: 
%%1069

Error: (09/30/2012 02:15:17 AM) (Source: Service Control Manager) (User: )
Description: The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: 
%%50

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).


Microsoft Office Sessions:
=========================

========================= Memory info: ===================================

Percentage of memory in use: 43%
Total physical RAM: 4028.56 MB
Available physical RAM: 2292.79 MB
Total Pagefile: 8055.27 MB
Available Pagefile: 5917.3 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.18 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:420.33 GB) (Free:67.41 GB) NTFS
2 Drive d: (LENOVO) (Fixed) (Total:30.48 GB) (Free:27.85 GB) NTFS
3 Drive e: (BROODWAR) (CDROM) (Total:0.61 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\KYLE-PC

Administrator            Guest                    Kyle                     


**** End of log ****

Thanks in advance for any help!

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#2 chrisd87

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Posted 09 October 2012 - 10:04 AM

sounds like your overloading what the router can support as far as bandwidth goes. You can try setting up QOS on the devices so each device uses a given amount of bandwidth. This has happened to me before when I was using uTorrent the torrent would download higher than my capable bandwidth could cover causing me to drop connection until I manually reset the router. I then set the d/l speed for the torrents so that they wouldn't go over my capable bandwidth and the problem hasn't happened ever since.

"Like car accidents, most hardware problems are due to driver ɹoɹɹǝ."

 


#3 killer_kyle

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Posted 09 October 2012 - 11:57 AM

sounds like your overloading what the router can support as far as bandwidth goes. You can try setting up QOS on the devices so each device uses a given amount of bandwidth. This has happened to me before when I was using uTorrent the torrent would download higher than my capable bandwidth could cover causing me to drop connection until I manually reset the router. I then set the d/l speed for the torrents so that they wouldn't go over my capable bandwidth and the problem hasn't happened ever since.


Hmm, so if we bought a better internet plan this could resolve the issue? Currently we get up to 25 Mbits/s I believe. So what would currently be happening is the router has dished out the full 25 Mbits then someone else tries to get online and it just craps out? Or I am understanding this wrong?

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#4 killer_kyle

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Posted 10 October 2012 - 06:43 PM

I have been thinking about this and I am slightly confused as to why, if this is indeed the problem and I am understanding it correctly, the one wired connection is unaffected?

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#5 jhayz

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Posted 10 October 2012 - 08:00 PM

Check your Dlink router support and configuration as suggested regarding QOS. http://support.dlink.com/emulators/dir855/Advanced.html#Traffic_Shaping

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#6 killer_kyle

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Posted 11 October 2012 - 05:10 PM

Check your Dlink router support and configuration as suggested regarding QOS. http://support.dlink.com/emulators/dir855/Advanced.html#Traffic_Shaping


Currently we are using the Belkin router I mentioned. Looked through the settings and I am not seeing any QoS options for this one. Do all routers have this feature?

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#7 jhayz

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Posted 12 October 2012 - 12:30 AM

Sorry, thought it was the Dlink. According to this link http://h30094.www3.hp.com/product.asp?sku=3893353&mfg_part=F5D8236-4&pagemode=ca your router has DHCP - QOS under management and protocols.

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#8 killer_kyle

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Posted 20 October 2012 - 12:15 AM

Sorry, thought it was the Dlink. According to this link http://h30094.www3.hp.com/product.asp?sku=3893353&mfg_part=F5D8236-4&pagemode=ca your router has DHCP - QOS under management and protocols.


Hey thanks for the reply. Sorry I was slow getting back to you, I was away from the house. The Belkin doesn't seem to have QoS settings. I believe this router is Belkin F5D8236-4 v2, your link is just Belkin F5D8236-4. Maybe they dropped that feature in v2? I am not sure, however I cannot find any QoS settings. Anyways, I still have the D-Link router, I will try hooking that up and messing with the QoS settings.

I will report back in a few days, thanks for the help.

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