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Aggravating Windows 7 SP1


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30 replies to this topic

#1 dclb23

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Posted 08 October 2012 - 03:34 PM

I need to update to SP1 and have been having difficulty for several months. I am not sure what information to post so that i can recieve assistance. Any help would be appreciated.

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#2 Allan

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Posted 08 October 2012 - 04:03 PM

You can start by telling what kind of difficulty you are having. How are you trying to upgrade and what happens when you try?

#3 dclb23

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Posted 10 October 2012 - 02:20 AM

i have tried through windows update and it will not complete the install. I have also downloaded it to my computer and it will not install. i get an error code 800763b3.

#4 Allan

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Posted 10 October 2012 - 06:39 AM

When you downloaded the file, did you right click on it and "run as administrator"? If not, please try that.

#5 dclb23

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Posted 10 October 2012 - 05:25 PM

thank you so much for responding.

yes i did i ran it again and got the following message

installation was not successful
the referenced assembly is not installed on your computer
error: ERROR_SXS_ASSEMBLY_NOT_FOUND(0X800736b3)

#6 coxchris

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Posted 10 October 2012 - 05:38 PM

dclb23,

please run in a evaluated command prompt (Run as Administrator)

go to start type in cmd Right Click cmd and select Run as Administrator

sfc /scannow

if that is successful please retry SP1 installation

Reference Link http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/errorsxsassemblynotfound-0x800736b3-installing/735140b2-ce4b-e011-8dfc-68b599b31bf5

Edit That command will verify the system files and repair any corrupt files

Edited by coxchris, 10 October 2012 - 05:41 PM.

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#7 dclb23

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Posted 10 October 2012 - 08:15 PM

Thank you. I did that and cmd gave me the following response: Windows Resource Protection did not find any integrity violations. I then ran SP1 update as admin and still got the same results. Not able to update.

#8 InadequateInfirmity

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Posted 10 October 2012 - 08:17 PM

Open an elevated command prompt and copy and paste or type the contents of the code box into the command prompt window.


     
    net user administrator /active:yes

Now log out of your account and log into the admin account.
Then download and run the fix it below and put a tick next to aggresive mode.

http://go.microsoft.com/?linkid=9665683

After running the tool reboot into your account and see if the issue persist.

#9 dclb23

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Posted 10 October 2012 - 08:55 PM

sorry if this is silly but i am the admin on this computer and signed into my user profile. is there some special way to sign in as admin?

#10 InadequateInfirmity

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Posted 10 October 2012 - 09:01 PM

You need to open an elevated command prompt and enter the code then hit the start button log off then log into the admin account and follow the instructions.

To open elevated command prompt hit the start button Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator.

#11 dclb23

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Posted 10 October 2012 - 09:49 PM

thank you, did that still no luck.

#12 InadequateInfirmity

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Posted 10 October 2012 - 09:54 PM

Download http://download.bleepingcomputer.com/farbar/MiniToolBox.exe
and run it.

Put a Tick next to the boxes below:


Reset FF Proxy Settings
Reset IE Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and post the result.





Download http://download.bleepingcomputer.com/farbar/FSS.exe
Save it to your desktop.

Put a checkmark in all of the boxes

Press "Scan".
It will create a log (FSS.txt) On your desktop open it
Copy and paste the log to your reply.

#13 dclb23

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Posted 10 October 2012 - 10:13 PM

here are the results from the second one

Farbar Service Scanner Version: 07-10-2012
Ran by danetris (administrator) on 10-10-2012 at 20:11:22
Running from "C:\Users\danetris\Desktop"
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys
[2012-02-15 11:50] - [2011-12-27 20:59] - 0499200 ____A (Microsoft Corporation) DB9D6C6B2CD95A9CA414D045B627422E

C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys
[2012-05-14 09:50] - [2012-03-30 04:09] - 1895280 ____A (Microsoft Corporation) 624C5B3AA4C99B3184BB922D9ECE3FF0

C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll
[2009-07-13 17:09] - [2009-07-13 18:41] - 0824832 ____A (Microsoft Corporation) AECAB449567D1846DAD63ECE49E893E3

C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2009-07-13 16:36] - [2009-07-13 18:41] - 0170496 ____A (Microsoft Corporation) 765A27C3279CE11D14CB9E4F5869FCA5

C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll
[2012-06-14 08:25] - [2012-04-23 22:59] - 0182272 ____A (Microsoft Corporation) F02786B66375292E58C8777082D4396D

C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

here are the resuls fromt the first one

MiniToolBox by Farbar Version: 23-07-2012
Ran by danetris (administrator) on 10-10-2012 at 20:08:17
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B93 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : tinsley
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 76-1A-04-A1-12-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 00-23-5A-73-9D-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Physical Address. . . . . . . . . : 70-1A-04-A1-12-56
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::bd71:2276:beed:8913%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, October 10, 2012 7:08:22 PM
Lease Expires . . . . . . . . . . : Wednesday, October 10, 2012 9:08:25 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 191896068
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B2-98-95-70-1A-04-A1-12-56
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{0937E6C7-C481-4F13-B06E-9C0F9320F819}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 15:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1ccd:2f94:b4ac:3816(Preferred)
Link-local IPv6 Address . . . . . : fe80::1ccd:2f94:b4ac:3816%20(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 2607:f8b0:4007:800::1005
74.125.224.238
74.125.224.224
74.125.224.225
74.125.224.226
74.125.224.227
74.125.224.228
74.125.224.229
74.125.224.230
74.125.224.231
74.125.224.232
74.125.224.233


Pinging google.com [74.125.224.227] with 32 bytes of data:
Reply from 74.125.224.227: bytes=32 time=16ms TTL=55
Reply from 74.125.224.227: bytes=32 time=25ms TTL=55

Ping statistics for 74.125.224.227:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 25ms, Average = 20ms
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 98.138.253.109
98.139.183.24
72.30.38.140


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=86ms TTL=49
Reply from 98.138.253.109: bytes=32 time=87ms TTL=49

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 87ms, Average = 86ms
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
13...76 1a 04 a1 12 56 ......Microsoft Virtual WiFi Miniport Adapter
12...00 23 5a 73 9d e8 ......Broadcom NetLink ™ Gigabit Ethernet
11...70 1a 04 a1 12 56 ......Atheros AR5B93 Wireless Network Adapter
1...........................Software Loopback Interface 1
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #4
21...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
20...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.10 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.10 281
192.168.0.10 255.255.255.255 On-link 192.168.0.10 281
192.168.0.255 255.255.255.255 On-link 192.168.0.10 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.10 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.10 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
20 58 ::/0 On-link
1 306 ::1/128 On-link
20 58 2001::/32 On-link
20 306 2001:0:9d38:6ab8:1ccd:2f94:b4ac:3816/128
On-link
11 281 fe80::/64 On-link
20 306 fe80::/64 On-link
20 306 fe80::1ccd:2f94:b4ac:3816/128
On-link
11 281 fe80::bd71:2276:beed:8913/128
On-link
1 306 ff00::/8 On-link
20 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/10/2012 07:02:46 PM) (Source: Best Buy Software Installer) (User: )
Description: Timestamp: 10/11/2012 2:02:46 AM
Message: There was no endpoint listening at https://pcimagesoftware.bestbuy.com/PCImageService/PCImage.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Stack Trace:

Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at BestBuy.PCImage.Models.PCImageServices.PCImage.Ping()
at BestBuy.PCImage.Models.PCImageServices.PCImageClient.Ping()
at BestBuy.PCImage.DataAccess.DataAccess`1.<get_IsConnected>b__1(TPcImageClient client)
at BestBuy.PCImage.DataAccess.DataAccessBase.CallService[T](Action`1 action)
at BestBuy.PCImage.DataAccess.DataAccess`1.get_IsConnected()

Inner Exception:
Message:
The remote server returned an error: (404) Not Found.
Stack Trace:
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)There was no endpoint listening at https://pcimagesoftware.bestbuy.com/PCImageService/PCImage.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
Stack Trace:

Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at BestBuy.PCImage.Models.PCImageServices.PCImage.Ping()
at BestBuy.PCImage.Models.PCImageServices.PCImageClient.Ping()
at BestBuy.PCImage.DataAccess.DataAccess`1.<get_IsConnected>b__1(TPcImageClient client)
at BestBuy.PCImage.DataAccess.DataAccessBase.CallService[T](Action`1 action)
at BestBuy.PCImage.DataAccess.DataAccess`1.get_IsConnected()

Inner Exception:
Message:
The remote server returned an error: (404) Not Found.
Stack Trace:
at System.Net.HttpWebRequest.GetResponse()
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
Category: General
Priority: -1
EventId: 0
Severity: Error
Title:
Machine: TINSLEY
Application Domain: Best Buy Software Installer.exe
Process Id: 892
Process Name: C:\Program Files\Best Buy Software Installer\Best Buy Software Installer.exe
Win32 Thread Id: 4212
Thread Name:
Extended Properties:

Error: (10/10/2012 06:41:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/10/2012 06:41:01 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/10/2012 06:41:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/10/2012 06:41:00 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/10/2012 06:38:49 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

Error: (10/08/2012 02:30:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/08/2012 02:30:17 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/08/2012 02:30:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (10/08/2012 02:30:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.


System errors:
=============
Error: (10/10/2012 07:46:49 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Service Pack installation failed with error code 0x800736b3.

Error: (10/10/2012 07:42:31 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

Identity: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

Error Code: 0x800736b3

Target State: 7

Error: (10/10/2012 07:14:36 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service hung on starting.

Error: (10/10/2012 06:05:16 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Service Pack installation failed with error code 0x800736b3.

Error: (10/10/2012 06:01:28 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

Identity: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

Error Code: 0x800736b3

Target State: 7

Error: (10/10/2012 05:18:03 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Service Pack installation failed with error code 0x800736b3.

Error: (10/10/2012 05:13:42 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

Identity: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

Error Code: 0x800736b3

Target State: 7

Error: (10/10/2012 04:36:52 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Service Pack installation failed with error code 0x800736b3.

Error: (10/10/2012 04:32:54 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Changes to an update(Service Pack for Microsoft Windows (KB976932)) failed during Service Pack installation.

Identity: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514

Error Code: 0x800736b3

Target State: 7

Error: (10/10/2012 03:18:51 PM) (Source: Microsoft-Windows-Service Pack Installer) (User: tinsley)
Description: Service Pack installation failed with error code 0x800736b3.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
1ClickDownloader (Version: 2.1 Build 26473)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
Acrobat.com (Version: 1.6.65)
Adam's Venture Episode 1: The Search for the Lost Garden (Version: 2.2.0.98)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.1.102.64)
Adobe Flash Player 10 Plugin (Version: 10.0.45.2)
Adobe Reader 9.1 MUI (Version: 9.1.0)
Alabama Smith in Escape from Pompeii (Version: 2.2.0.95)
Alexandra Fortune - Mystery of the Lunar Archipelago (Version: 2.2.0.97)
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Amazon MP3 Uploader (Version: 1.0.5)
Annabel (Version: 2.2.0.98)
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
Ask Toolbar (Version: 1.14.1.0)
Ask Toolbar Updater (Version: 1.2.0.20007)
Atlantic Journey: The Lost Brother (Version: 2.2.0.110)
Aztec Tribe: New Land (Version: 2.2.0.97)
Backup Manager Basic (Version: 2.0.0.33)
Best Buy Software Installer (Version: 2.1.0.30)
BitTorrentBar Toolbar (Version: 6.9.0.16)
Bonjour (Version: 2.0.5.0)
Brother MFL-Pro Suite MFC-440CN (Version: 1.0.3.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
CyberLink PowerDVD 8 (Version: 8.0.3428.50)
D3DX10 (Version: 15.4.2368.0902)
DllPlayer 2.1.1 (Version: 2.1.1)
Dr. Who Episode 1: City of the Daleks (Version: 2.2.0.98)
Dr. Who Episode 2: Blood of the Cybermen (Version: 2.2.0.98)
Dr. Who Episode 3: Tardis (Version: 2.2.0.98)
Dracula Series Part 2: The Myth of the Vampire (Version: 2.2.0.97)
Dream Chronicles - The Book of Air Collector's Edition (Version: 2.2.0.95)
Dream Chronicles - The Chosen Child (Version: 2.2.0.97)
Dream Chronicles (Version: 2.2.0.95)
Dream Chronicles 2 (Version: 2.2.0.95)
Dream Chronicles: The Book of Water Collector's Edition (Version: 2.2.0.98)
ESET Online Scanner v3
Eternal Journey: New Atlantis (Version: 3.0.2.32)
Facebook Video Calling 1.2.0.159 (Version: 1.2.159)
Fate of the Pharaoh (Version: 2.2.0.98)
Fiesta (Version: 1.280.0000)
Fish Tycoon (Version: 2.2.0.95)
Free WMA to MP3 Converter 1.16
FrostWire 5.3.6 (Version: 5.3.6.0)
Gateway InfoCentre (Version: 3.02.3000)
Gateway MyBackup (Version: 2.0.0.33)
Gateway Power Management (Version: 4.05.3006)
Gateway Recovery Management (Version: 4.05.3006)
Gateway Registration (Version: 1.02.3006)
Gateway ScreenSaver (Version: 1.7.0730)
Gateway Updater (Version: 1.01.3017)
Goddess Chronicles (Version: 2.2.0.95)
Google Talk Plugin (Version: 3.8.1.9672)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3230.2052)
Google Update Helper (Version: 1.3.21.123)
HDAUDIO Soft Data Fax Modem with SmartCP (Version: 7.80.4.58)
Identity Card (Version: 1.00.3003)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1968)
Intel® Management Engine Components (Version: 6.0.0.1179)
Intel® Matrix Storage Manager
Island Tribe (Version: 2.2.0.97)
Island Tribe 3 (Version: 2.2.0.98)
iTunes (Version: 10.3.1.55)
Jane Croft: The Baker Street Murder (Version: 3.0.2.32)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Kaptain Brawe: A Brawe New World (Version: 2.2.0.97)
Launch Manager (Version: 0.0.05)
Little Folk of Faery (Version: 2.2.0.95)
MacDrive 8 (Version: 8.0.7.38)
Mad Magic (Version: 2.2.0.95)
McAfee AntiVirus Plus (Version: 11.0.678)
McAfee Virtual Technician (Version: 6.5.0.2101)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Corporation (Version: 9.0.30729.1)
Microsoft LifeCam (Version: 3.22.270.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows Debugging Symbols (Version: 7601)
Microsoft Works (Version: 9.7.0621)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
Miriel the Magical Merchant (Version: 2.2.0.98)
MSRedist (Version: 9.0.30729.4148)
MSRedx64 (Version: 9.0.30729.4148)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
Nancy Drew - Secret of the Old Clock (Version: 2.2.0.95)
Nancy Drew Dossier - Resorting to Danger! (Version: 2.2.0.95)
Nancy Drew: Secret of the Scarlet Hand (Version: 2.2.0.95)
Nancy Drew: Secrets Can Kill Remastered (Version: 2.2.0.98)
Nancy Drew: Shadow at the Water's Edge (Version: 2.2.0.98)
Nancy Drew: Treasure in the Royal Tower (Version: 2.2.0.98)
Nancy Drew: Warnings at Waverly Academy (Version: 2.2.0.98)
Nostradamus: The Last Prophecy - Episode 1: Deadly Providence (Version: 2.2.0.98)
NVIDIA PhysX (Version: 9.10.0129)
Origin (Version: 8.1.2.444)
Pando Media Booster (Version: 2.3.3.9)
QuickTime (Version: 7.69.80.9)
Realtek High Definition Audio Driver (Version: 6.0.1.5963)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30104)
Robin's Island Adventure (Version: 2.2.0.98)
Robinson Crusoe and the Cursed Pirates (Version: 2.2.0.97)
RollerCoaster Tycoon 3: Platinum (Version: 2.2.0.98)
Roxio Burn (Version: 1.2)
Roxio Burn (Version: 1.2.0)
Roxio Update Manager (Version: 6.0.0)
Royal Trouble (Version: 2.2.0.97)
Samsung Kies (Version: 2.0.1.11053_66)
SAMSUNG USB Driver for Mobile Phones (Version: 1.3.2300.0)
Secret of the Past The Mother's Diary (Version: 3.0.2.32)
Skype Toolbars (Version: 5.0.4137)
Skype™ 5.10 (Version: 5.10.116)
Synaptics Pointing Device Driver (Version: 14.0.12.0)
Tamara the 13th (Version: 2.2.0.97)
The Sims™ 3 (Version: 1.33.2)
The Sims™ Life Stories
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Installer for WildTangent Games App
Video Web Camera (Version: 1.7.46.715)
Virtual City (Version: 2.2.0.95)
Virtual Families (Version: 2.2.0.95)
Virtual Villagers 5 - New Believers (Version: 2.2.0.97)
VLC media player 1.1.11 (Version: 1.1.11)
Wedding Salon (Version: 2.2.0.98)
Welcome Center (Version: 1.00.3009)
WildTangent Games (Version: 1.0.3.0)
WildTangent Games App (Version: 4.0.5.14)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Women's Murder Club: Little Black Lies (Version: 2.2.0.97)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Yontoo 1.10.02 (Version: 1.10.02)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 3766.78 MB
Available physical RAM: 1901.18 MB
Total Pagefile: 7531.7 MB
Available Pagefile: 5079.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.25 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:453.66 GB) (Free:270.55 GB) NTFS
2 Drive d: (Sims3) (CDROM) (Total:5.54 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\TINSLEY

Administrator Andrea Andrei
danetris Guest Mcx1-TINSLEY


**** End of log ****

#14 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


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Posted 10 October 2012 - 10:27 PM

You are installing the 64 bit version
http://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB976932-X64.exe
The service pack above is what you need.

From the site below.
http://www.microsoft.com/en-us/download/details.aspx?id=5842

Prior to installing this time run the all in one repair tool with all boxes checked then reboot.
http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Now try and install the service pack.

#15 dclb23

dclb23
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Posted 11 October 2012 - 12:36 AM

tried it and still did not install.




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